Purolator Drop Box

Its difficult to find where the drop box is.
I was about to leave but then i thought lets check the back of the building.
No directions, nothing.
I just dropped my parcel there
and
there are so many big parcels in there i am afraid now what if someone steals it.
Tho’ I made sure that my car can be seen in camera just for any problem i receive in my dropoff or anything goes missing.

Currently inaccessible. Work being done in front of the drop-off box and can't get to it.

As many dropped off a prepaid package (amazon return) and its been 2 weeks and still not being tracked.

I was expecting my package to arrive on Oct 19. I got 2 notifications indicating that there were several failed delivery attempts, but I work from home and there are other 3 people living in the same house. Definitely, there was no one even trying to deliver the package. I requested to know a pickup location to go by myself, but this is the 3rd time that nobody gives me that info and the package keeps going again for "delivery". It has been 3 days without being able to pick up my item and with nobody showing up at my place. The driver did not even bother leaving a delivery notice, so I have no clues on what's happening. Lastly, the customer service representatives (Susan and Brennan) did not even pay attention to my situation and just copied/pasted template answers indicating that nobody answered the door when the driver arrived these 2 times.

Definitely a terrible service.

Good location but more location info needed to let people know it is behind the building.in the winter it can be hard.plus the lady in the pharmacy must be tired of giving directions lol hire her Purolator.