30 November 2022 9:56
Queens Travel must be very busy that they don't need my business.
I first called them and told them that I am traveling to the Philippines. They ask me a few questions which I answered. I got a general answer which I fully understand because they don't really have the details. So I took off a day for work to visit them in to explain the date and the details of the trip. A girl name Lisa was always too busy handling other customer on the phone. When she finally finish, she listen to me for about a few minutes and then gave me her card and information which I did not need and told me to call her.
When I callled her, she told me to text information.
Problem #1
She told me to text my info. How when her phone is a landline.
Problem #2
I tried to explain to her that I do not want to buy my own domestic ticket. I am willing to pay extra if she will arrange that too. Apparently that is not possible. She insist that when I arrive in Manila that I purchase my domestic flight. Yes, that can be done but I do not want to.
Problem #3
I tried to explain to her that I will stay 3 to 4 days in my province, then fly to Manila and stay there for 3-5 days before going back to Toronto. She simply do not understand it. I tried to explain but I do not know if it is too complicated for her or she is just interested on straight round trip.
Instead I called Asap ticket. The guy listen carefully to my needs,
and right there he was able to give me itinerary.
In detail.
Departure from Toronto
Arrive in San Francisco
Wait 2 hrs
Arrive in Manila
Wait 6hrs
Depart for Dumagueste
Stay 4 days
Depart from Dumagueste
Arrive in Manila
Stay for 5 days
Depart from Manila
Arrive in San Francisco
Depart San Francisco
Arrive in Toronto
All of the above was done over one phone call
No need to be chasing.
My dad had used Queen Travel many times and I also had use Queen Travel a couple of times. But all those trips were simple,
straight forward round trip. This time a little bit of explanations is needed. I just felt that Queen Travel or Lisa was not interested on hearing the details.
I first called them and told them that I am traveling to the Philippines. They ask me a few questions which I answered. I got a general answer which I fully understand because they don't really have the details. So I took off a day for work to visit them in to explain the date and the details of the trip. A girl name Lisa was always too busy handling other customer on the phone. When she finally finish, she listen to me for about a few minutes and then gave me her card and information which I did not need and told me to call her.
When I callled her, she told me to text information.
Problem #1
She told me to text my info. How when her phone is a landline.
Problem #2
I tried to explain to her that I do not want to buy my own domestic ticket. I am willing to pay extra if she will arrange that too. Apparently that is not possible. She insist that when I arrive in Manila that I purchase my domestic flight. Yes, that can be done but I do not want to.
Problem #3
I tried to explain to her that I will stay 3 to 4 days in my province, then fly to Manila and stay there for 3-5 days before going back to Toronto. She simply do not understand it. I tried to explain but I do not know if it is too complicated for her or she is just interested on straight round trip.
Instead I called Asap ticket. The guy listen carefully to my needs,
and right there he was able to give me itinerary.
In detail.
Departure from Toronto
Arrive in San Francisco
Wait 2 hrs
Arrive in Manila
Wait 6hrs
Depart for Dumagueste
Stay 4 days
Depart from Dumagueste
Arrive in Manila
Stay for 5 days
Depart from Manila
Arrive in San Francisco
Depart San Francisco
Arrive in Toronto
All of the above was done over one phone call
No need to be chasing.
My dad had used Queen Travel many times and I also had use Queen Travel a couple of times. But all those trips were simple,
straight forward round trip. This time a little bit of explanations is needed. I just felt that Queen Travel or Lisa was not interested on hearing the details.
28 August 2021 6:42
Lisa and their agency is the best Booking a flight amidst the pandemic is very risky and complicated. Was cancelled twice but Lisa always finds a way to make my travel possible. She’s very responsive and accommodating.
31 July 2021 2:45
As i just related " i went yesterday to Queen travel to make tentative booking to Frankfurt BUT they're Closed.
03 August 2020 2:14
Eric and Lisa were super helpful. They made the service easy and fast. Definitely recommend this place will be coming back here very soon.
21 July 2020 20:40
Ive never book for anybody else when going home other than queens travel.lisa is easy to deal with and so helpful.thanks lisa for all the help.highly recommended.
20 June 2020 20:48
Ive been a client of Lisa/Eric for almost a decade now at Queen travel very honest and reliable travel Agency specially travelling back home Philippines very nice accommodating i always call Lisa for my flight even emergency flight for my family she can do something she will give you the best price help you to all your questions:) and very fast too.:)