Rai Grant Insurance Brokers

I would like to bring this to everyone's attention because it's really hard to believe and live: my friend who is new to Canada as a refugee contacted Rai Grant for car insurance. Fatih and Murat filled out all the forms and sent them to his address, without telling him what the monthly payments are. This is what they did when he transferred one of his cars in the name of his brothers. His insurance was so high that he almost fainted when he saw the monthly payments. Every time he contacted Fatih and Murat, he asked what his monthly payments would be, but he was always told that they didn't know until the insurance issued the documents and he got them by mail - that's the information they should tell you first and how can you sell something without telling him the price? He is not a millionaire or does not have a luxury car. This is really unfortunate, and he was left in a situation without money for the coming month because he was not prepared for such high payments. When he contacted Fatih, he was even more disappointed after Fatih responded with such a comment: "If you don't like Canada, you can look at other options, countries. Who are you to tell him or someone in general to look at other options or other countries? ! Where is the professionalism? He is not an acquaintance or a friend, he is a customer, and the customer is always right in the WORLD OF CUSTOMER SERVICE. Dear customer, I hope you will make a good decision.

I wish i could give a zero star. I have nothing to do with their front desk people, because they are doing or saying whatever there authorities want them to do. I had car insurance with them for a year when i asked about renewal they were giving it to me with extra $100 added to it. Just to clear the thing i had no single claim or something in this year. So i said no i don't want to renew it. Just beware guys they will not cancel your policy on time. Even if you send the cancellation form before the given date, they will just force u to renew and will say they will refund the amount. Now the thing is when you already know that person is canceling the policy why you gonna take the payment. When you ask why is that they will say they cant do anything in it. Nobody told me that send the cancellation form two weeks before, girl just told me send it before the cancellation date so i send it 4-5 days before the payment date. The girl who was dealing with my file i had to call her and remind her that I didn’t get any response from u that my policy ia cancelled or not. She checked her mail at that time or might forwarded it further at same time. Its not my fault that you guys cant deal with things on time. Now they gonna renew my policy, gonna deduct the payment and want me to apply for a refund. Without explaining consequences or something. I would get it if i was late to something but i did Whatever they said me to do on time, and still they are charging me. It’s ridiculous, just careful when you get your policy with them just clear the things out, if you wanna cancel or want any changes just do it 2-3 months ago because they will force your to make payments no matter what. And will not listen to you. If you guys cant get things done on time just don't put it on your clients. You might not noticing, but i knew some of my friends who are not continuing with you guys because of same reasons and of course due to attitude of your brokers as well.

Ridiculously bad experience with them. Extremely bad service. The staff turnover is huge. Every time you call, you literally speaking to a different person and they are not familiar with your file, ended up you have to spend a long time on the phone tried to get things done, wasting my time and the rep's time, that can explain why the service is so bad.

I worked with Rai broker Paolo who turned out to be the worst insurance broker imaginable. Here are the issues:

As a broker:
1) he doesn't bother find out the clients personal situation and preferences
2) he never ever picks up his phone
3) he typically calls back on messages left between 8 and 9 PM, sometimes the same day often the next day
4) emails are typically answered within 2-4 days.
5) He doesn't seem to understand the difference between the insurance companies he works with. To him Aviva, a global insurance company with exceptional service, is equivalent to the Saskatchewan General Insurance (SGI) which was unable to even supply the insurance agreement a week into the contract because they misquoted the original quote and hence voided the already signed contract.

I know there is a lot of bad insurance companies, but it's the job of the broker to understand and explain that. To Paolo it's completely incomprehensible that is is his job.