RBC Royal Bank

If I could give this bank 0 stars I would. ABSOLUTELY THE WORST BANK EVER! Numerous phone calls, speaking to the bank in person and still NO ONE can get it right! I will be closing all of my accounts and will never deal with this institution again! How this bank has achieved a 3.5 google rating is beyond explanation!

Lots of hardworking individuals who do whatever they can to help you with your account and save you a couple bucks

RBC went from being pretty decent to holding certified checks for 5 days out of know where. Place has turned into hot garbage!

I am truly disappointed with this branch. I understand your reasoning for locking your atm doors at night in the winter but not only have you locked and kept them locked on weekends but you lock them at a ridiculously early time throughout the week. Not everyone can make it down to branch before you close to get into the ATM you the AUTOMATED TELLER MACHINE something you are suppose to be able to use when the branch itself is CLOSED. I have never been so disappointed in a bank i pay almost 16$/mth in bank fees and i cant even get into withdraw MY MONEY when I want too.

Went in to get bank draft.
Account showed funds available.
When I deposited the cheque I had to call the RBC security dept and was assured the funds would available. I go in today and they say they can’t verify the cheque until Monday of next week.
Will be going in Monday getting my bank draft and closing my account. A bunch of liars.

My business partner and I decided to switch banks due to a lack of customer service. So we joined RBC because of a recommendation as well as their reputation with small businesses. We weren't looking for above and beyond customer service, just minimal customer care would be an improvement. The entire reason I am leaving this review is because of our Banking Advisor, Josh McIntyre. Out of all the banks (business and personal) that I have worked with, I have never received the level of customer service that we got with Josh. 10/10 would recommend. I hope Josh is recognized for his effort and dedication to service. He has made our experience nothing but exceptional thus far Thank you, Josh.

Convenient locations and friendly staff. I've never had a bad experience the decade plus I've banked here.

Ten year customer, never missed a payment, when my wife got sick, even though I paid for loanprotecter plus to the sum of 10,000$, they did nothing to help, after meeting with the bank, empty promises, been forced to bankruptcy thanx RBC never again.

The tellers here are super nice and welcoming.

I may not be a fan of some of RBCs practices, but the people at this particular branch have always treated me well.