RBC Royal Bank

Although a very clean location, I wasn't even there as a client or account holder with RBC, and now I'm glad for it. The management smelled weed on me as I waited for a friend.coming out of an office area I heard an older gentleman make a comment about the smell, and asked "is that the cheap stuff? ". Unfortunately for this bank I could work at an operation or own one, which means it could have been possible I had a lot of money to invest. What is I smelled like cattle poop? Or what is I smelled like curry? Saying "is that the cheap stuff" isn't going to make them a client when obviously directed towards them. This older fellow also acted like I didn't know what stay behind the counter meant, no where near an entry, but yet reminded me to stay behind to my surprise, clearly smart enough to know not to, clearly not even attempting lol.
This is not a bank I'd recommend to anyone for a location. The reason I say this is because they obviously hold some preconceived notions about potential clients, and rudely let them know their disposition, or unwelcoming to the public.
This bank also refused service to a homeless person that severely needed help, and they actually could have legally provided it, instead, they chose to wipe their hands clean of them.

RUN. Tell me how I’m a fully grown 20 year old but the woman claimed it’s not possible to raise my debit card limit passed 800$… rbc especially this location is a mega headache right after arguing with her I went to td up the street and I was treated so well and the staff was so friendly and I opened a new bank account right away there.

It would be great to get the customer service back to Canadian side. I won't be calling the support line anymore.

Do not under any circumstances use this branch. I was trying to renew my mortgage AND remove my cosigner but the rates were too high so I told ETHAN JABB I would be contacting a broker to see what else is out there, he agreed that's best. The next day I received a notification from credit karma that RBC ran my credit.this was done WITHOUT my consent, I demanded an apology and for this to be corrected and was told ", Ethan is good at his job". Well clearly not.

In the end RBC did have the best rates, I was now dealing with CHRISTINA BELLESARIO who was super nice, told me I was approved no problem. THEN she spread the process out over MONTHS, I went into TWO open mortgage terms, with rates at over 9%. She then finally says all is good and it will close on x date BUT my husband and I have to CANCEL OUR CREDIT CARDS.our credit is fine, we owed barely nothing on any of our cards annnnd the interest rate I was offered was insulting. I said I would NOT be going ahead and to cancel everything. I eventually went to another branch where I was treated much better, things were done quickly and I got an awesome rate and amazing customer service.

Terrible terrible service, Ethan, Christina and Kavita (no idea who she even is, but she kept phoning me to get me to sign papers and sign up for more rbc products) can all GET BENT and have no buisness dealing with customers.

This branch has told my aging dad that I have committed fraud on him. They have caused hell in my life over the last few months by saying to my dad that I might have taken money out of his account. The manager is clearly speaking out of turn and he is causing a huge stress and lie to be believed by my aging father.

Please do not open any account at this location. I had the worst experience. Nobody knows their job. For one account I had to go 3 times. Each time my account got frozen after using the account for a while because they forgot to take my signatures on documents. I had to wait weeks to get an appointment to unfreeze my account.