RBC Royal Bank

It’s a bad service ever I see it.
The customer service is to rude, and you thick she has a problem with you by nothing.
I don’t recommend this bad bank ever.

5 times my boyfriend has been in to change his withdrawal limit and every single time, the teller claims its been done when it hasn’t. The last time we went in, the teller did it in the click of a button, but it only lasted 3 days? Absolutely incompetent staff

Worst experience ever, I book an appointment from there for a Windsor downtown branch and they book my appointment 4 hr 25 min away from there.

Worst experience, they book an appointment for a branch which is 4hours away.we told them to book the appointment in branch which is near windsor downtown

I would recommend avoiding banking with RBC all together, but this branch is the main reason for that statement. Multiple times they have told me my deposits need 4 day holds before I can access the funds, and refuse to allow access for me. I was rudely told today by a lady that "it's standard practice for all banks to do that". Funny enough I go to another RBC branch 20 mins later, and behold, I can access the funds right away. Don't trust anything you're told at this branch, their level of incompetentence is shocking, even for rbc standards.

Staff is unprofessional. Manager is a nightmare. They don’t know their own banking information or how to help their clients at all. RBC as a whole has been an awful bank to deal with. Highly recommend going with any other bank other then RBC.

My 13 yr old daughter opened up a bank account and was told to come in when her debit card arrived to set up pin. The girl behind the counter was overly rude and refused to help my daughter out because she didn't have "photo ID". Which she didn't use to open the account. Claiming "I've been here 7 yrs". Better go relearn the process. We left without any help. So, yesterday we went to RBC Huron Church, and guess what, they helped her and things were good and running in under 5 minutes. Someone needs training @ Howard.

This branch is not good. During a Friday afternoon with a lineup out the door the manager decides to have a long personal conversation that blocks up one of the widgets. The entire branch now knows she is Persian. Very slow service and timelines are not met. I will be moving our business away from RBC.

A great branch that is always clean and well maintained. One of their security guards needs to refresh himself on what protections the Charter of Rights and Freedoms guarantees.

Been coming here for many years, but I’m not sure what happened to this branch. Super rude employees that help you get nothing done. Not to mention the security guard who’s taking his job too seriously.

Unprofessional employees and can be zero star. Every employee or teller deals with you as what he knows not what codes has to follow. I have been dealing with this branch since September 2021 and every months I get my pay cheque which I deposit in person. For the first three months they used to release about 30 to 50% of my cheque. Today they said I’m new customer with the bank and they can release only $100 out of my $5022 cheque. That does not make a sense to tell me that I’m new customer when I started my account with you for the last 17 months and I have my cheques deposited monthly and I have preauthorized payments that never declined.
I requested the talk to the manger who told me that I’m a new customer and my history shows that I’m only a customer since three months with the bank. It looks they are unprofessional. I had to my TD bank who released my cheque on the spot though when I started business with RBC I hardly visited my old TD bank.
I would not waste time to give business to this RBC bank. They wasted my time and made me to look very bad as if I’m doing a fraud in front of other clients waiting on the line. Even my 12 years old kid was with me due to off school day and I had not to leave him alone at home, was waiting in the lobby told me why the security they kept looking at you when you were on the counter?
This is very bad and I don’t like to do business again with this bank who acted as trainee and unprofessional people