RBC Royal Bank

The lady i dealt with seemed annoyed that i was even asking for help. I opened up an account almost 2 months ago and still I haven’t received a debit card. My temporary card expired and i was given another temporary card and told i have to come to the branch a 3rd time just to activate it. Im with 4 different banks and RBC has by far the worst customer service and would not recommend it at all. Try any other bank

I was there at 7pm on a Thursday.
There were 4 customers in the line and another 1 with one cashier. Another cashier was doing something, without customers. A manager doing something, without customers.
I waited 5 minutes. Every customer remains where they are.
10 minutes. Every customer remains where they are. I can see cashiers and manager are doing something and talking occasionally, except helping customers.
15 minutes. Every customer remains where they are.
I left. Will never come back again.

Worst service waiting for you, visited several times but always incompetent tellers. Long lines terrible customer service

Rude and ignorant tellers. Spoke badly of me right in front of me not realizing I understand. Go to another location!

Terrible service. Employee has no knowledge and manners. The branch manager does not understand basic procedures and how to handle customers. Whenever i go there is huge line up and employee are all irritated and rude, rushing customers to exit door. This branch needs staff change.

Went to dispute a $ 1000 + fraud in my account and ended up with the unprofessional branch manager literally kicking me out cause she didn’t like my “tone of voice”!

My question was not answered, basically I was told to call customer service, aren’t they supposed to be customer service? Very low work efficiency. Lined up for a long while and the line did not move at all. Only two customer representatives are working and they seem to be not familiar with their work and always have to go to their manager back and forth. All customers are tired of waiting and disappointed.

Nadia and Lorraine did everything to resolve my issue. Thank you ladies, so glad to have met you. Great job!

Never expected such a rude behaviour from bank, I should have checked the reviews and then gone, the teller lady was so rude to me and talked in sarcasm, guys be professional! I’m closing my account.

I can see why people prefer online banking because dealing with the tellers here is horrible. Please improve your customer service.

Very bad customer service, wanted to arrange a new saving account and they said no one is available to help me because we are closing soon and half of the team already left. It was 6: 30 and the bank hours are until 8pm.

I never post reviews but I have to share my very negative experience I had with this branch yesterday. I patiently waited to be acknowledged while all the tellers seemed too busy to even make eye contact. When one of the older ladies finally did acknowledge me her answer to my simple foreign currency exchange question was hostile and rude. She did not ask any further questions and stared at me as if I should have known the answer to the inquiry I was making. In contrast, I went to another RBC location on Dundas right after this experience where the teller Adam was very kind, provided me with suggestions and ensured my transaction limits would not cause any problems. I am extremely dissatisfied and disappointed. All the tellers including the lady I dealt with didn’t seem to enjoy their jobs and showed it. I would advise a staff change. Believe the reviews and don’t come to this location until they hire tellers who have good customer service skills.

Booked an appointment with Sandra Yu ahead, however the morning when we arrived the staff who should assist us were not even in? ! And the front desk lady helped us contact their colleague, she gave us a phone call, basically saying that she was not the right specialist for our situation we booked wrong? And we waited for 40mins for them to figure out why this person was not show up for her appt.

At the end the branch lady booked another appointment for me, but no one apologized for this no-show experience, I mean, is difficult to inform us know that? Or cancel the appt? Only found out when we arrived, and 40mins waiting. Very disappointing experience, first time here and also last time.

The teller are not very friendly. The setup let you seat set in a long line and they are always busy with customers. That is below average banking experience for from other banks. I guess they are use understaff for taker people. Yet. There are people at the bank in the office doing not. So much for customers experience…

Avoid this branch by all means. Filled with rude, self-conceited, unempathetic staff (robotls). The service at the has degenerated over the years to an abysmal level.

Staff are very rude and dismissive, bad experience overall for personal and business banking.

I called in for a simple issue and the one staff member was incredibly rude and not helpful. Granted, it was close to 4: 45pm and they close at 5pm and she was being so very difficult and rude! She asked me security questions and basically told me that I was wrong and she refused to help. So I asked to try again she tells me her system will not allow it. I ask her to please help. I've worked in banks before and what I needed would take not more than 2 minutes to clear. She sighs very loudly and says I'll have to come in or call tomorrow. I ask to escalate and she says no. What? ! Wow. I push and push for proper customer service as a client for a basic thing but now it's 4: 52pm. She literally puts me on hold until 4: 59 gets back on and says she'll have to transfer me to the call centre. Wow, amazing customer service to make sure she got out at 5pm.
Best part.when I double checked my answers against my statement, I got them correct! So she flat out lied. What a shame.
Call centre was great though. Thorough, easy and literally took him a minute to clear the issue after he verified me with the same answers I gave her. This branch should get some customer service training from the call centre!

Long line ups
Not enough tellers
Came back today n it’s still the same
Don’t come to this branch

Dillon, an employ at RBC at Hays Blvd branch, helped me to get my mortgage renewed. He is a great guy of great customer service skills.

The staff in this branch is very friendly, helpful and kind especially Moulhema, Moumtaz, Lorraine, Sayed Adnan and the Egyptian lady. I would like to thank them all

This branch is the worse RBC branch in this area. Tellers are pretty aggressive, the branch is always busy; hard to book time to explore products or services. I wanted to have my kids opening an account to RBC, I am now recommending checking other options first.

We had a great experience today. We were greeted at the door, and Gina was super helpful, she managed to explain everything very clearly to us and advised us accordingly. Would love to see RBC hire more people like her. She took her time and we were not rushed. Thank you Gina!

Before you even ask a question, the answer here is “NO” This place is on another level of horrible - their own manager has the audacity to yell at you after they tell you they do not provide simple services that other banks provide. I do not understand why they even exist. Every other bad review is 100% true. If I could give them 0 stars, I would.

Bad experience for business banking. First the teller was rude, you are working in customer centric environment and need to have a friendly demeanor. Secondly I already have an account so why would I need to make an appointment if I want to make a change. But at a different branch they had no problem and did the change right away.