RBC Royal Bank

I have unfortunately continuously received poor customer service from this branch. The advisors have made a mistake with my finances twice. The staff seem to be poorly trained. I transferred to the RBC branch on Brant St.and had much better experiences there.

I visited this branch today and I have an amazing experience. Mr. Kelvin Addy helped me very professionally. He was very polite.

Friendly staff. Been there many times and I never have to wait too long for teller.

Four people working there is a massive line up. They need people who know what they are doing instead of sloths.

I am a client of RBC almost 40 years. Also I have lots of investment with few financial institutions including RBC. So I always observe the customers service in the branches. A young lady Miss Safia Rauf was amazing and her way of approaching the customers are very professional. She built my confidence in few minutes with my questions. Keep up your good work miss Safia.

I don't know about this specific RBC branch, but their phone customer service is useless and a complete waste of time. Bunch of jokers sitting not knowing what they are doing.

Online banking made my credit report drop. I was not applying for a credit card with them I do not want one with them. They offered me overdraft and I simply accepted thinking it’s better it be safe then sorry. But as soon as I accepted it it switched to a credit page. I get notified that a hard inquiry was done on my credit! I emailed a complaint asked them to fix their error and the said it’s too invasive and closes my complaints. Unacceptable.