RBC Royal Bank

Staff is unprofessional. Treat you like an idiot. Get aggressive when you point out their mistakes. Will only begrudgingly correct blatant errors they made. Would not willingly deal with anyone from their company. Total bullies who abuse power dynamic with customers.

Excellent Customer Service. The teller Anjali is simply awesome. It's the first time I visited Centrepointe branch and the experience could be termed as "a service with a smile".

Opened an GIC account in india and deposited 10k. Came to Canada and these guys telling me you need to book an appointment (latest available appt is next week)
Managers were trying their best to not help us and push for a later day.
How am I supposed to pay rent and expenses?
Are we supposed to call from india and book appointments before arriving?

Scotia bank is so much better with GIC account. Really disappointed that I chose RBC over Scotia bank.

Last year visit was horrible short of staff, many joniors who knows nothing. Even the simple exchange they do it the reverse of what was asked. This year visit again same mistake from a staff reversing the exchange rate. I had to explain to him his mistake. The supervisor who was called was not friendly or aware about the rate on their website, claiming it is USA website. I will not visit this branch again.

I am so happy with service with RBC bank at centerpoint especially the client advisor Anjali who helped me with opening account and settings all appointments.she was so nice and polite because I had been waiting to open account online but I was having many difficulties. It was so convenient service and also happy with because of prompt service.

And Elvira also helped me by providing good offer for new client.

Thank you.

Worst customer service. Manager has no manners and talks without logic. Visited first time and worst experience ever i am gonna close the account soon because of their behaviour. So many stupid and unnecessary questions to get a simple draft.

The wait in line was forever. There always seems to be a shortage of tellers. The first teller we had was rude and not helpful. We asked to speak with someone else, that teller helped us sort out the issue very well.

Victor always helps me with my thousand and one questions about business banking. Very calm demeanour and attentive customer service.

Walked in to transfer money. Instead of doing the transfer, they froze the balance for a week without giving any information, and when I asked if I could speak to anyone, the answer is always “We can not disclose this information” AVOID THIS BRANCH! I have much happier service at another RBC branch.