RBC Royal Bank

Just had a few things that required staff assistance and I am very happy. Thank you.

Nice clerks, nice building. Only downside is sometimes homeless people are sleeping in the ATM vestibule at night.

Horrible experience manager at the time totally unprofessional and was no help. She was very self centered

These people let family members, who I have no contact with add themselves to my account with out my approval never stepped into bank.they say they did it online.over 6 figures out of my account in a month.stringed me along for 6 months then told me this is considered family friendly fraud.it was so bad I had to close this account because they said they couldn't remove them from my account without there approval. I had this account since 2013.2019 when the fraud tool place. I bank with a different bank now.can you believe they wanted the people who stole from me permission to take them off my account. I have it all documented.do not deal with these people no accountability.good luck if you think this is a wise tale.this is straight facts.they even started paying there bills directly out of my account.lol.just craziness, what they will do if no one is paying attention.important not I never added anyone to my account or gave the bank permission to add anyone.they never called or paused my account even though 100's of thousands where being drained.great people

my new bank anything irregular right away is paused and they call me. RBC in my opinion are no better than the people that stole from Me.many people at the bank knew my personally im only telling this story to warn others im not getting my money back, but its only fair people know the story and what they did tome during the pandemic and probably wont point in my life considering I couldn't even walk and was recovering from a life changing MVA. Protect yourself, pull your money now.any denial by RBC and I will add pictures of the withdrawals and we will see who's telling the truth.

Fantastic branch!
The GM Nino is professional and a great branch manager! So Helpful, very kind
5 stars.

WORST CUSTOMER SERVICE EVER, DO NOT USE THIS BANK. Spent 2 months trying to get a simple issue resolved. Had to escalate the case to a supervisor/manager and was told MULTIPLE times that I would receive a call back regarding, but never received a call back. When forced to call back to have the issue dealth with, they run you around, have no idea what is going on and clearly do not care about providing good customer service. So disgusted with their customer service, will be switching to another institute ASAP

Nothing nice to say, about this Branch or their entire staff. Darren and Nicole, both are extremely incompetent to run this bank. After a long wait due to an Estate. They claim, even after the probate (cost over $5000, that took 6 weeks from the Supreme Court) that has been verified, the Will and bank accounts. These people claim its head office holding the inheritance. I can't understand anyone who would bank at RBC. Be aware, know when you pass away, it will take over 10 months to get your inheritance. Because these incompetent employees, do not know what their doing. Pull all your funds out before your family goes through this choas, from this financial institute.