RBC Royal Bank

This branch is wonderful, especially Ryan. He is very professional and helpful. He explained everything in details for me and made the process as easy as possible. Also the security guard is so kind and wonderful

First, Ryan was so great and helpful while being 100% professional. Second, the security was so nice and warm.

Very bad customer service and unorganized. If you are coming as an international student do not make RBC as your bank. Being an international student in a new country, have have lot to deal with and RBC rather than making it easy for you keep on giving you appointments over appointments. Even you come with GIC still you might have to wait a lot for your own money

This bank is very inconvenient and disappointing for students as well as very poor service. Apart from it no customer service at all

It has been one thing after another with RBC.their automated person on the phone doesn’t understand the word ‘yes’. I tried to open an account in a branch, and they took me to a room to have a virtual session and then the phone and computer didn’t work. Later, I opened the account online and I was told I needed to bring in 1 piece of ID to open an account and then I actually needed 2 when I got there. I managed to ‘finalize’ opening a new account with them in person after jumping through so many hoops, only to have my paycheque bounce because it hadn’t actually be finalized even though I went in and they told me it was. 2 stars instead of 1 because they were really nice.

Went on a whim expecting the service to be terrible because of the reviews - I met Chitrali who was so knowledgeable and helpful and really made a positive difference to my financial situation and life - I came out on a high. Such a shame she's leaving the branch to do her master's this month. So 5 stars from me.

Thank you Natalie A for creating new policies for RBC. RBC will rename to NBC once you step up to regional manager and that day your altitude matters.

To start with, RBC is not my primary bank. I do have a credit product with them (LOC) and a basic savings account. My primary bank is another one. Today I went (third time in past 3 years I have tried to get an answer that I had hoped would be different. I asked if I could set up the LOC as a payee on my main bank. Teller was not sure. She checks with Manager. He tells her “no” we cannot. I ask why. My wife has a LOC with one bank but banks at another one. The bank with the LOC set up a way for her to make payments from he main bank. I explain that to the Teller and ask why they can’t do the same thing (essentially set up a “dummy” visa number for the LOC.she does not know and that is where it was left. Less than helpful.

Due to working well, I like 21 King Street West RBC branch because it has a good Banking Advisor. He has a lot of experience especially Creating different Banking Accounts and RESP Program. Actually he is punctual, a good helper, and on time problem solver. His name and position are below.

Name: Mr. Ryan, Henri

Position: Mutual fund representative.

Oh mauci loved it double tap upon each with one n the other but oh wait no jib tech so no butter lmfao. "XGB"

Mr: Ryan is the best customer servicer, when I have appt with him, he gave me a good experience and he is the best in creating different accounts including the RESP Program. We are very satisfied with his service.
Mr: Ryan we wish you success in your life!

My advisor Ryan was really helpful as always! He was a very big help in managing all of my accounts. Very interested in helping with all of my concerns. Thank you king street.