RBC Royal Bank

Today I went to this branch of RBC, Safia, employee in RBC was there to help me. She helped me with my queries. She was really humble, polite and friendly. I had really good experience and will see forward to visit again.

1 person working on a Friday is insane
Staff member saw 3 ppl in line waiting and went to get Starbucks for everyone working.great priorities! Staff over customers

Branch Manager Michael provided exceptional service dealing with an issue I had with my account in a timely and professional manner. His clerks were efficent and handled my situation amazingly, I look forward to returning to this branch in the future.

Super frustrated from process. It’s long time to get approval for credit card in RBC. Maybe there is miss of communication between your staff of RBC
Just for a one application, RBC bank hit your credit file three times. Super lazy staff & multiple day off.

Great customer service and friendly staff. Emily was super helpful and handled all my needs very well and respectfully

Waited in line for over 15 minutes. Two client services people - manager walked by - no assistance given. People left as service was so slow.

The best person to go to is Erica, she’s super friendly and knows what she is doing. Very fast and is always there to help. I specifically go in hoping she’s at the counter. I really like banking at this location.

I went in and ask for some rollers. One day I was given one for each type of coin (we had hundreds of dollars to roll). I told them I needed way more and was told "no" totcome back after I had used those rolls (all 5 of them). Nex day returned the few rollers I was given, asked for more and was given more than enough to roll everything.

We have also had very slow service on weekends. So just very inconsistent service.

Worst Royal Bank I have been in. Worth the drive to Hyland Road for much better service and friendly tellers.