Refresh Salon and Spa

I’m a regular client of Daniela’s and she always does an amazing job! I highly recommend her for your next mani and pedi!

New receptionist accused me of stealing my own coat because she did not notice my wearing it. When I left the building to quote: is that your coat? I said Yes. She said ARE YOU SURE? I said Yes-I am highly intelligent-I can recognize my own coat. She said I just wanted to be sure you were not confused, A question to all of you- many times have you been unable to recognize your own coat?

The problem with the salon is that they pencil-in regular clients for their colour, highlights or haircuts in advance. I phoned on a Tuesday as the salon is closed on Mondays for an appointment on Saturday. Normally, it should not have been an issue. I was told by the receptionist that there were no appointments available on Saturday. I asked about a Friday appointment and was told that there was only ONE appointment available and that I could only have time for a wash and blow dry but no time to do final touches with a curling iron if needed. I question a salon that has no time for clients who call to make an appointment 4-5 days in advance? I also asked if they had enough staff? I questioned the receptionist why a business cannot accommodate a client 4-5 days out? As a result, I phoned another hair salon in Ancaster (that is also busy) and received an appointment for Saturday.
I think the management at Refresh Salon needs to review their business process. The salon should make appointments available for others that call 4-5 days in advance as well. Does that mean that everyone moving forward from Tuesday cannot receive a Saturday or even a Friday appointment as it’s all booked up in advance by Tuesday. I just found the situation quite strange.

Daniela is awesome! Always professional and a wonderful service. All staff are great. Highly recommend.

Becca the owner of Refresh is amazing. She always remembers the clients and is so sweet and helpful. Was in today and had a manicure and pedicure with Ava. I could not recommend it more. Hands and feel look and feel so great! I would highly recommend this salon and Ava!

Absolutely love refresh. I’ve been coming here for years. The staff are awesome and make you feel right at home. Chris does my hair and I’ll never let anyone touch my blonde again. She’s the best!

Great Spa Lovely Friendly Staff. Clean Environment. Never over crowded. I have been coming here since 10 years! Love it!