Regional Doors & Hardware

We bought a brand new home in November 2020 and garage door and opener was installed by Regional doors. The door goes down half way and then pops back up now. We contacted Josie at Regional doors and we thought since we had a 5 year warranty, fixing it would not be a problem. Apparently, the warranty is only on the belt and the motor. The opener is also dated 8/ 2017 and installed 8/2020? A 3 yr old opener? Our only choice is to pay $170 for a service call plus parts and labour for whatever is wrong with it. Our entire subdivision has these doors and openers. Buyer Beware! Customer service definitely lacking!
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Our situation was followed up and rectified by management immediately! The apology for the communication problem was appreciated.
Thank you Regional Doors

I can’t thank and commend the staff at Regional enough for rescuing us in replacing the springs in our garage door. As a caregiver for a nonagenarian the garage has become the only safe option for us entering and exiting the house. A broken spring no longer made that possible. A company out of Niagara Falls that I’d dealt with 5 days previously was adamant that it’d be at least a week before they could come back. I called Regional and explained our situation to Josie. She arranged for a technician to come by the next day…at a much cheaper estimate than the first company quoted. Caleb was polite, professional and got the job done quickly before moving on to his next call. A genuinely positive experience on all fronts. Can’t thank you all enough and will recommend w/o hesitation to family friends and customers at the store where I work. ️️️️️!

Sales was good but when something goes wrong…forget it! Cable broke on garage door opener and car stuck inside. I as a senior, can not lift the garage door and have no family here. Friends? We are all seniors. I was told they could give me a date 17 days hence! When I said I require my car before 17days, I was told to “find someone else” in the yellow pages. I did …Niagara Doors. Guess who gets my business next time!

Two very polite installers (Lucas and another) arrived punctually and did a perfect job installing our new garage door and track. I’m very impressed. Highly recommend. Thanks

Amazing service. I called up to get a garage door opener installed. Josey called me back, got all details, provided information, scheduled it. The crew turned up on time, were done within an hour. Explain led everything, cleaned up. The charges and invoice came on time. I recommend them.

Great professional staff. They are helpful and give great advice.
Clean facility. Fair Prices.