Reliance Heating, Air Conditioning & Plumbing

Abdullah from Reliance fixed my furnace in literally a minute! He figured the issue right away and saved us from this freezing weather Thanks a lot!

My old furnace stop working, tried to troubleshoot myself but it was 16 years old and no longer worth it to repair, so I asked a friend which I heard he just replaced his. He recommended to call Reliance. So, I didn't waste any time and I called them last Friday somewhere at lunch time and scheduled a visit from a sales person in the same day, late in the afternoon. Long story, short, I had my Carrier furnace and the air conditioning unit replaced the very next day. I just could not believe it how fast everything happened.
The installers worked non-stop for over eight hours. I'm an aircraft engineer and I also know what it takes to install units like these. I watched them working and I asked them many questions. I was quite impressed by their knowledge, professionalism, and good working ethics.
This level of service I wish any other businesses can provide.

Worker was very professional.
Explained that he does not have any smart thermostats in his truck but he will replace it with a new one that is not a smart one but standard one.

We had a RO water filtration system installed.
Very professional, fast, quality service.
Consultant gave us all the info we needed.
Loving the taste of water!

Bill from Reliance Home was very professional, responsive, and on time during my annual maintenance inspection. Highly recommended.

Zohaib was really helpful and humble to explain the root cause and found a right solution to the plumbing issue related to our hot water tank, he took his time to solve the problem. Thank you

Our water heater was leaking and Joun promptly came over and quickly identified the problem and fixed it. Luckily for us he diligently tested the gas line and found it was leaking. He took much longer to fix the issue but did a great job and left us knowing our system was safe and working properly.
(You need to add Water Heater Repair in your list below!)

Lucas was fast, knowledgeable and even serviced (repaired) the hot water heater before my scheduled time.

I called Reliance Wednesday night and the technician was able to come the following morning. He fixed the problem right away and was very professional.

Bruce from reliance visited our home today in Oakville and looked after an air conditioning issue we had. He was very knowledgeable and professional and did an amazing job getting our house back into order. Thank you Bruce

Kevin and his colleague were timely and professional. They quickly diagnosed the problem with our water heater and explained the solution to me. Very pleased with the service today. Thanks guys.

The service on this particular visit was very professional, kind, and did a great job fixing our issue.

Very pleased.the only problem is the sales person told me they would take from 8: 30a.m. Until 1: 30 pm. They didn't finish until 4: 30.and they worked very hard. Sales person needs to give better time as I had to cancel an appointment and it wasn't the installers fault

Good but we had an issue with our heating and it took 4 technicians to come and fix every day. It seems like The first two made a quick temporary fix but we were still without heat. The third one found the root of the problem and the fourth one replaced the part which was causing the issue.

Very pleasant experience inviting Kristin into my home. I appreciated confirming everything they said would happen, did happen. I felt very assured and if needed, hope that Kristin could always be my ‘Maintenance Gal’! Took her time with me to inform and explain! Thank you, Kristin!

Very responsive and fast service
The lady on phone was very helpful and kind, the service man Ron was very professional an on time.
I really appreciate them
Thank you so much
Almhde

We called Reliance at 7 am after our furnace stopped working. After placing a service call, we were advised that someone would come between 9-11 am. Steve called to advise when he would be arriving and was on time. He was friendly, knowledgeable, personable, helpful and nice to deal with. He explained what the problem was with our furnace and happily fixed it. I highly recommend buying into the “System Protection Plus Maintenance Plan” as he gave the furnace a good cleaning too and was on his way. Steve was informative and left me with a good impression of someone that really loves their job. Thanks Steve!

Jun is the repairman from Reliance that made a quick diagnoses, repair and explanation all within an hour- truly a master at his craft.
He was very attentive and thorough- and explained everything he did, which I truly appreciated. All in all a very happy experience.
Thank you Jim!

Had the water tank replaced by Jun and he was such a nice technician. Very professional, clean and friendly. He made sure he didn't disturb anything in our garden while bringing the old and new tanks through. At the end he took his time to double check all joints and ensure there were no leaks, and he even checked our smoke and CO detector. Top notch person!

Danny was our service tech that came out to repair a leaking hot water tank. With a brief description he knew right away what the issue was & was able to repair it in 10 mins. He was prompt, professional & courteous. Super job!

Service tech was early, polite and efficient. He came in and knew exactly what was needed quickly and made the necessary repair to get my water heater back up and running

I never had such terrible customer experience in my life. We purchased a brand new furnace from Reliance and got installed about 10 days ago. It had been broken down twice. Same erro code. The first tech came and spent 1 and half hours to fix it. He didnt know the reason caused the problem, had to reconnect everything, finally it works. Then 2 days later, it broken again. This time, the tech said he couldnt fix it since it has a faulty board, he left my house without heat from Thursday night and Friday. I was so frustrated, upset and so worry about my kids get sick. Then the next day, I called so many times and tried to get the right person to solve the problem and get a new furnace to replace this broken one. Finally a customer resolution specialist took my case. She contacted the local service manager about what happened. Then they sent another tech to check the broken furnace again, and this time needs to replace a motor as well. The fourth tech came on Saturday and replaced a motor, but the furnace is still not running well, because the temperature drops under the setup temp, but the furnace doesnt run, I have to manually turn up the setup temp to make it work. The following Monday, I tried to get the customer specialist who I contacted last week, but I couldnt. She said she cannot call me back, and asked me me to call her office, to talk with whoever pick up the phone. I called and had been put on hold for long time. Then they got me another specialist. I had to tell her again about what happened, and told her my house temperature like a roller coaster, cold and hot, and told her again about I need a new furnace. She said she will call me back by the end of day, but nothing happened. On Tuesday morning, when I woke up, the house is so cold, and it's snowing outside. The Nest shows temp 21 degrees, but the setup temp is 25 degrees. I have to keep manually raise up the setup temp to wakeup the furnace. Then I called the customer resolution department again and tried to get the specialist I spoke with last day. Unfortunately, they ignored me again and said she is on another call and told me she will call back. I waited for another couple of hours, nobody call me back. It's been a week since I called them when the furnace broken down the second time. Nobody take my case seriously, and nobody followup with me. I have to call them again and again, and every time got a different person. The sales guy who pushed me to purchase the furnace, and who scheduled the installation by sending some subcontractors, also ignored me when there was problem happening. I never had a such terrible customer experience before. It's a scamming, and Reliance customer resolution department does not care about my complaints at all. I feel so sick and I dont know where to find the customer support and who can help me and my kids to have our home comfortable asap. Now I've been told the local manager refuse to replace it. How terrible this business is. I'm so shocked it happens in Canada. Totally unbeliebable.

I was so happy when I called Reliance. I thought I was going to have to wait a week for service and then an availability was open the same day which was so amazing.
The service was awesome. Great product knowledge. He explained everything that had to be done and was very detailed which was very nice because often we don't get that. The gentleman took his time, didn't rush, got things done correctly. I feel he went above and beyond offering information about things I was not aware of and should know.
I am so grateful. With things being so crazy in life for everyone, it was a pleasant experience. I highly recommend Reliance.

Our hot water tank started leaking all over the floor recalled reliance They came the next day at the earliest availability They ran Runners throughout the house to the basement To protect her home They diagnosed and replaced the hot water tank And Cleaned up after themselves

Excellent service - technician Michael was extremely professional and followed all COVID-19 precautions during his entire visit. Provided clear details of the issue and what needed to be done for the repair, including how long he would be gone for the part he needed to pick up, and calling to say he was on his way back. Exceeded expectations - thank you for the great and friendly service Michael!

Matt and Sayed replaced a thermocouple and switch in my water heater. They were very professional, knowledgeable and efficient completing the job in less than an hour. They arrived in the designated time frame and were courteous and friendly. I appreciate their service.

I rented a boiler with Reliance against my better judgment… with sales person from Reliance David Willenbretch … The contrat was for 137 … signed contract… they are charging me 152 after the fact… called several times … sent letters … even emailed that sales person… they all keep saying it will be corrected… trust us… will take care of it … will take care of you… this was from August 2021 up to now… got my invoice again today… November 2021… still not corrected… bad customer service… got so mad at them in one call I stub my toe and fractured it… biggest mistake of my life because now I have to escalate and make a formal complaint to the ministry of consumer affairs and BBB!

Jordan was super friendly, helpful and knowledgeable. He was very patient and looked at everything twice to make sure it has been fixed. Extremely happy with Reliance

Repaired pipe to water heater
Very pleasant to deal with. Had the repair done very efficiently. Would recommend them.

Both service technicians wore masks and asked about wearing their boots in my home. They explained the problem, worked together to repair my water heater. Cleaned up after themselves.thanked me for calling. Great experience.thank you!

Our service tech Ron was very patient and prompt. He explained all the parts and operations of the device. I fully recommend him and would be glad to have Ron service my Reliance equipment in future.

Michael was great. Very courteous, informative and explained everything. Would definitely recommend his service again. Thanks

Reliance sent a great service tech over named Tyler to check the heating of my water tank. He was approachable, knowledgeable and professional. He checked and rechecked his work. Made suggestions as to what I could do in the future. Had a great experience. Well done Reliance.

Hot water tank replacement. Very fast and efficient! Friendly Technicians who worked fast and were on time. Replacement was a lot faster than I had thought possible.

Thank you so much Natalie B. And Bill Spence. We are very happy with your work and professionalism. Gratefully.
Vivyan

Overall very pleased with the service we received with Reliance. We basically had no hot water in our Hot Water tank on the Saturday, called the Service Number and scheduled for a Technician next day on Sunday. Technician arrived at 9: 00AM on the Sunday and within 20 minutes had issue repaired and hot water back on. The Technician was very courteous, explained what went wrong and repaired quickly. Had Hot Water within an hour! Can't beat that service!

Jordan is very professional and knowledgeable. He handled our crisis calmly putting us at ease. Thank you for the great service you provided today, Jordan!

Hot water tank was not heating water consistently. Trevor quickly deduced the hose bringing in cold water had to have a crack in it so cold water was not making it to the bottom of the tank. I appreciated Trevor's willingness to share his knowledge and his efficient work. Holly, my lab, liked him too:)

Excellent service! The technician Michael was efficient and professional. He communicated clearly what was wrong and what had to be completed.

The technicians arrived on time, were professional and explained every thing they were checking, right down to the meter readings and how they compared to the recommended stats. Great job, very much appreciated 5 stars

John L.was INCREDIBLE! Our A/C wasn't working and his timely manner, information and knowledge was so greatly appreciated. He explained clearly how certain aspects give better performance and how we can improve our home cooling. Great value and much appreciated!

Abdullah was punctual, professional and kind. He quickly diagnosed the problem with our air conditioning and explained what was causing the issue in a way I could understand. He was quite quick with the repairs which was very much appreciated since we are in the middle of a heat wave! Before leaving he kindly provided me with tips for the future and left his work area spotless.

Very happy with the service that was provided today! Lawrence was kind, knowledgeable and efficient. Thank you for excellent work and help!

Called reliance to fix my AC. The technician came was able identify the problem with the AC and was able to fix it. Thank you

My concern is that the service technician indicated the service he performed on the paperwork included replacement of the filter however after he left I had to turn off all the lights and noticed that the filter he advised me he changed was the new spare one that I myself had purchased without leaving a replacement one in its place. I had to call the maintenance department to have one dropped off at my home. This should not occur seeing that I am paying for the maintenance package monthly the least that could be provided would be a brand new filter.

Our hot water tank had a fault code, and was not working. Called for service the evening before. Matthew (tech) was very prompt and cheerful first thing in the morning. Repaired the issue in 10 minutes. He did a great job explaining the problem and suggested some preventative measures to ensure it doesn’t come back. Very happy with the services from Reliance so far.

Abdullah was very quick to know the issue and fix it, was very professional, gave me more information on the furnace and it's maintenance. Also looked at my reliance water heater. He went over and beyond the call he came for. Thanks

Finally had someone who knew what they were saying and doing! Ted - Very professional and Polite. Thanks for the tips and taking the time to educate me on the service you were providing! Overall great experience!

It was very pleasure people to come in and repair my issues. Very professional and friendly people. Did a great job and I am very satisfied with the service. I am happy to have this plan.

Kyle the technician was right on time, after calling to confirm ten minutes before. He was very polite. Diagnosed the problem quickly, explained the situation to me and then fixed the problem. Was in my house about 25 minutes. Kyle was professional and a great representative of the company. I wish dealing with all service companies was this easy. ThNk you Reliance and Kyle.

Arrived as scheduled. Called ahead estimating ETA. Technician very polite and courteous, quickly analyzed problem and arranged pickup of replacement part. Had all tools in hand to complete the repair. Pleasure to speak with. He is a top notch representative, representing your company and service. We will welcome him in out home anytime to help us.

Reliance is awesome. Service wise very good.
The gentleman Mike - the plumber came on time - very professional and knows his work.
Thank you so much, Mike.you did an awesome job.

The reliance service person was friendly, professional and efficient. Fixed the issue within one hour of arriving. It pays to consider their maintenance program for a small reoccurring monthly cost. Will save you lots of money as we did

Next day service, friendly technician. Hot water heater was not the issue, but well explained what the issue was.

Amazing gentlemen. Very friendly and informative. Was here on time. Fixed it in under an hour. Great job Dave!
Another repairman came. Unfortunately, I didn't get his name. He was here on time, did quick work and even showed me what difference my RO was making to my drinking water. Thank you for taking the time. Great team of repairmen so far.

Daryl came by to help with my furnace and made it quick and easy. Was professional and on time. Quickest service and helpful.

We have used Reliance for years and really trust their products and service, we've never had any problems. Most recently, Erik helped us with our annual AC maintenance and also gave us some tips on using our humidifier properly. He was polite, friendly, punctual and very respectful of our home. Properly outfitted and masked for Covid protection and stayed socially distanced too. Very happy and would 100% recommend Reliance!

John was very thorough and knowledgeable about the HVAC and brought all required new filters and installed them quickly.

I'm putting my review here since this is the closest branch to home. My family called the 1-866 number on the bill to request a furnace diagnostic and possible cleaning.

Person on the phone (the rep) said that the diagnostic fee (that i paid) is $99+tax and mentioned that If I needed anything more than a diagnostic on the same day, then I'd pay the new price of necessary parts and labor and the $99+tax would be waived.

Also, the rep was trying numerous times to have us agree to sign up for a protection plan after we said no a few times.

The (furnace) tech did not really find a functional problem even after performing a minor furnace cleanup job and carbon dioxide test of the furnace itself. I then find out that the $99+tax is only waived if extra work (that naturally is more expensive) is to be done (like repairs, cleaning, etc) on the exact same day.

I also told the rep that I'd pay with credit card if the person brings a credit card machine over (I don't want random people knowing my credit card#). To my dismay, the machine he used was his cell phone and he initially asked to see my credit card number so he could type it in. I literally had to borrow his phone just to type in the number myself.

The least they can do is either accept cash payments at people's homes or have a machine that allows people to tap their card as payment.

Service team came early, provided prompt and expert service and completed the job on time. Great job!

Dan was friendly, kind, and professional. He was always keeping me in the loop as to what was going on. He listened to our concerns and addressed them accordingly. He did a fantastic job replacing our furnace motor. I would - without hesitation recommend him for any HVAC job.

Plumbing- Jordan was courteous and efficient. He replaced our heating valve with no issues and we are very happy to have hot water again!
Thank you again.

Abdulla came in for a furnace issue we had. He made an extra trip to another city to bring in the part that had the issue. He patiently answered my questions. I liked his service & professionalism.

I'm very happy with Reliance installation crew that has come to my house, they were very professional and organized. It took about 6h to get my old unit out and my new one in.
The sales representative were very responsive, always available for my question, I've contacted him during the installation due to a wrong thermostat that was sent to me, he pronto called his warehouse and had someone bring it to me.
I hope Reliance keep sending nice members of it crew in the year to come.

** Edit on October 10th, 2018

The Sale representative was very pleased until the day after the installation occurred, to make this that I call "Drama" short, I will describe the situation. The CSR Mike booked the installation and they did not show up, so Reliance has a policy if that happens they should have paid me $500 what was confirmed by Mike. Since them Mike has give me all kinds of excuses why the money never got credited to my account. I've called 1800 number trying to talk with a Manager but the person who answered cannot do that. They always get my phone number for the manager to call back what never happened. Shame on you Reliance to lie to your customers. I hope some still cares about your customers to fix the problem and get back to me.

** Edited on December 29th, 2018

Finally in the beginning of December I was able to get credit from them to settle it.

Abdul diagnosed the problem quickly. He was professional, efficient and took the time to answer any questions I had. Would recommend him for your service needs.

My recent interactions with Reliance have been very positive. Each and every employee I had the pleasure of dealing with were professional, caring and actually made me feel that they were concerned about the job they were doing. I commend them all. Kudos to Vince, Matt, Daryl and Kristin. Thank you. 10/10.
Cheers, Simon.

Technician was great. Although he was unable to solve the issue completely he told me what I needed to do and how to get my issue resolved by the municipality. Thanks again

Wess came to repair our water tank, which had stopped working numerous times. He was efficient and quick to diagnose the problem. So far so good! We've got hot water and heat!

Just wanted to leave a quick note about our service call this morning with Abdul relating to a water heater issue (December 24th, 2018).

Adbul was great, very courteous, explained everything and performed the necessary steps to ensure the issue was resolved. Time was taken to explain how to troubleshoot future issues using the stickers on the water heater, which i had completely missed for this call. Very much appreciated this.

Not to mention this was December 24th, so I a very pleased and grateful to have this looked at before the holidays.

Cheers,

Keelan was professional and courteous and professional throughout the repair of my hot water valve. Replacement was clean and quick, and he also went the extra mile by looking at my bathroom tap as he was on his way out without me even asking.
Great service and a pleasant experience throughout. Thanks very much for helping me out.

Repair guys were great. Bought a new furnace, but then it stopped working the evening after they installed it. Called around 10: 30pm but apparently they don't come out to fix their faulty equipment after 11pm. I have 2 young kids and had to go without heat that night and it got pretty cold. Not impressed with the customer service.

Very happy with arrival time, received a call before he turned up. He found the problem and fixed it, Turned out the leak was caused by a cap not being tapped or tightened properly.
I was a little disappointed with Reliance for the fact that it was not installed properly in the first week place. We also a couple of other issues with our new hot water tank, blocked pipe resulting in no hot water, exhaust pipes through the basement wall not being sealed properly letting in cold air, the overflow tube has just been left running along the basement floor into the drain.

Wonderful service technician. Fixed my hot water tank quickly and was very polite. Unfortunately I did not ask his name or I would of did the review on a more personal note.

Josh was awesome! Fixed the issue and then took the time to look into why I wasn’t getting enough hot water to fill a tub and fixed that issue as well as showed me how the system works. Great attitude and 5 star service!

Excellent service, quick efficient and professional. We lost our furnace on Friday evening and by Monday evening, had a much better furnace installed and working so nicely.

AHMED WAS VERY HELPFUL, HOWEVER DID NOT TURN THE WATER BACK ON AND COULD HAVE BEEN BECAUSE THE TANK WAS BUSTED. YOUR COMPANY WHO TOOK THE WORK ORDER TO GET A NEW TANK PROMISED THE CONTRACTOR WOULD HAVE BEEN THERE TO PUT THE NEW TANK IN AS IT WAS AN EMERGENCY UT HAVING A DIFFICULT TIME TO GET THEM THERE. I WOULD SUSPECT YOUR SUBCONTRACTOR OF "YOUR ELECTRICIAN" IS NOT RELIABLE AND TAKES TOO LONG TO REACT TO EMERGENCY. I AM NOT HAPPY WITHE THE SERVICE AND STILL WAITING FOR YOUR DEBRA TO CALL ME BACK.

The service tech Matt was great, very knowledgeable and friendly. He ready went out of his way to make the service call today a great experience from start to finish, very clean work! Thanks

Lucas from Reliance came quick and on time to our appointment for our hot water tank. He was courteous, professional, very knowledgable as he was very efficient to remedy and fix the issue! Excellent service!

I would give 5 stars for Azzy the technician, but the call centre and contractors a 2. Overall mixed feelings about Reliance the business, but their technicians are good workers.

Although I’m not a big fan of equipment rentals, our house came with them already so we had no choice. We have had to get service on our water heater several times when the sensor failed and all the techs are friendly, knowledgeable and quick when onsite. They try and usually call ten minutes before arriving which is nice. One downside is it is typically next day service which can be a hassle with no hot water.

Exceptionally poor service from Reliance. We have been without a working hot water heater for 3 weeks - which means no hot water nor heat in our apartment. Reliance has sent multiple technicians to fix the heater whom all looked at the tank and did not know how to fix it. We had one technician walk in and spend the entire time swearing under his breath about this call and how he shouldnt even be there because he didn't know what he was doing. Finally reliance decided to replace the tank, and schedules the appointment.its been 2 days of no shows and we are still waiting for someone to show up.

I would never recommend Reliance to work with, work for, or support. This has been an extremely time consuming and costly experience for us, on top of the experience of having no heat.