Reliance Home Comfort

Very professional Clean did an amazing job explaining everything was very grateful for such a professional service. Very informative and educational. Adam was an amazing technician.

We had an electric failure in our rooms. I called Reliance Home Comfort-for Milton area, to fix the problem. Mr. Tom the electrician came to our house to rectify the problem.
Mr. Tom is very knowledgeable, he checked all the possible areas for the electric failure, located the problem and restored the power in our rooms.
Since we had an Electric Protection plan with Reliance, we were not charged.
Mr. Tom is very polite and very good at his work. Appreciate the work he has done for us.
Mr. Tom is an asset to Reliance.
Michael Vincent

We had Adam the techician come to our home and he did a great job.
Thank you Reliance heating.

Jonathan visited to check on the ac unit. He was brilliant and gave good explanation on what was happening. Helped ease our problem and was helpful

Abhishek was resourceful and professional with the installation process of the replacement water heater and made sure the unit got placed with more moving space around it - Antony Lobo

The Technician was amazing, he toke the time to take me through everything related to my home comfort equipment, I definitely recommend the service.

Mr Khalil (from Reliance) helped fixing couple of plumber issues, he came on time and very professional.

Plumbing service are excellent and Matt did a great job. I'm updating my review in September 2023 and again Matt and Charlie did an excellent job.

All around Excellent Quality of Communications & Installation work effort. Initial tech rep, Hassib, Sales Rep Majid, and Installation technician, Paul, all did a superb job. Kudos to all and an 11 out of 10 for the extra service. Sales options presented very clearly with straight forward answers to my questions. Assisted us in comming to the right AC options.
ALL in ALL just a GREAT JOB RELIANCE and a GREAT EXPERIANCE.

Vedesh is knowledgeable, after troubleshooting he found out the pressure sensor we waited for three weeks was not defective. He solved the continuous running of furnace fan was that it was wired incorrectly
He explained about the various products reliance offered and I took the plumbing package also.
It gives peace of mind

Thanks for quick response as technician stefan reached within few hours and stefan explained everything what went wrong and what he did to fix it.

They were so easy to reach over the phone and came over on time. They were efficient at providing their service and gave helpful insights to prevent future problems. Overall, great service.

Great service done by this technician name Amarjit. The other technician who came was talking about parts orderings and all that but he came, looked at it and quickly fixed the issue without having to order any parts.
Thank you Amarjit for saving me money and doing the job perfect.

Not only was customer service rude, they refused to help my family. Avoid Reliance, because when you need them they wont help. Ironic they are called Reliance.

Amarjit was very friendly and helpful, he was able to get my furnace up and running quickly. I'd be happy to have him on my next service call.

Simeon Lambert did an excellent job repairing my water heater. He quickly diagnosed the problem and replaced the faulty pressure switch in no time. He explained the problem and answered all my questions.

Amarit gave amazing support and explanation of what the issue was and provided a great experience

The service was great, tech came on time and resolved the issue in a short period of time. Thanks to Andre Dyer for his expertise and very good customer service as well. KUDOS to him.

The repairman took the time to educate me and show me what to look for. Suggested taking a video of the diagnostic lights on the furnace so I can show what is happening in real time. He replaced the part and left old one incase problem should occur the new tech will see the change

Was able to receive an appointment for repair super quick and he arrived on time. Excellent service, thorough, and the technician was able to solve the problem. Happy to report I have hot water again! Very thankful.

I actually had a bad experience on the phone with the customer support rep. I only got a scheduled after 3 calls. You might be wondering why I gave a 5 Star even with the bad experience on the call. Well, it was because of the tech that came in. Daniel and Rudy were very professional in dealing with the issue. They exceeded my expectations. I believe the cust rep might have some gaps understanding the issue that is why they acted that way but with great tech support like Daniel and rudy, it can easily flip the experience. They even got me to sign in to a maintenance contract. Thanks and hopefully reliance would have more people like Daniel and Rudy.

The technicians of Reliance are good and knowledgeable. Iam modifying the rating from five stars to two, owing to billing issues and a non responsive customer service.

I rented an appliance from Reliance.

1) An appliance was installed. I signed the rental agreement where it was mentioned that the estimated retail price was quoted as CAD 3140.27, inclusive of all taxes.

2) I bought out the appliance on July 26th after contacting the customer service department. They charged CAD 3140.27 on my credit card (in accordance with rental agreement). I believed everything was settled.

3) On Aug 25th, surprisingly I saw another invoice being generated for a total of CAD 417.53 with 409.31 as GST/HST. I called the customer care department. They told that this is the tax on the appliance that was bought on July. I was surprised because this is contrary to what is mentioned in rental agreement. Also on July 26th, the customer care department did not say anything about taxes while buying out the appliance.

4) Unable to resolve my queries, the customer service department transferred to billing department. The billing department quoted a different price higher than price quoted on rental agreement.

5) After disappointed with shoddy service from billing department and customer care department, I tweeted about this issue. I was asked to write to office of president of Reliance Home Comfort. Nicole C replied to my email saying that a additional GST /HST of 409.31 is valid. She conveniently chose to ignore the rental agreement.

I have two queries.

A) Please quote a correct price on rental agreement and honor them at a later point in time
B) Please have SAME price for the SAME equipment. I got a different price from (1) Salesman who sold me the agreement (2) Billing department.

There has to be a consistency in quoted price. Different people are quoting different prices at different points in time.

I would have given a one star, had it not been for the knowledgeable technician who was competent to accomplish the task.

Great experience with Reliance home comfort. I had a problem with my air conditioner. They were able to come the very next day and help with the problem. Monesh Majumdar was very professional, he explained to me what my options were which allowed me to make the right choice. Thank you.

DO NOT BUY FROM RELIANCE! THEY DO NOT HONOUR THEIR MONEY BACK GUARANTEES. Reliance installed an air conditioner too small for the house. After months of back and forth trying to solve it, I called another company who provided a solution on the spot. I tried to return the AC to Reliance per the 100% Satisfaction Money Back Guarantee (which has taken several weeks, endless calls and zero progress), they are making me pay for the removal. Don't believe the guarantees in the contracts, they are not honoured.

Joe was very professional and on time. He gave and most importantly explained his advice helping me to make a decision

The person who came to repair, Steve I believe, was extremely professional and smart. He noticed the problem and found a solution to eliminate the problem. Hats off to how well he is trained and all I can wish him is the best of luck. Truly remarkable!

The technician who arrived to provide me required service was very professional and couteous. Very happy the way Reliance takes care of their customers.

Excellent service provided by Monesh Majumdar and his colleagues! Our AC died almost a week ago. We had some circumstances beyond our control but the competitor (who we *were* with) totally let us down. We have asthmatics in the home and we were hitting 30+ *at night*! A friend recommended we try Reliance.and here we are in a perfectly cooled home! New AC and furnace! Monesh provided more practical knowledge in his first 15mins than I have received from the competitors in TWO YEARS! He was even able do a SAME DAY install; readers from Ontario will appreciate what a bonus that was this week! We are VERY HAPPY CUSTOMERS!

I had the pleasure of interacting with Monesh regarding options for replacing my Air Conditioning unit. Monesh was extremely professional, knowledgeable, friendly and very helpful through the entire process from beginning to end. Monesh made the process seamless and stress free and I he answered any questions I had for him.

Overall, Monesh added to my positive customer experience with Reliance and I would most definitely say that Monesh is a great asset.

Thank again Monesh!

Rob

Adam was very well mannered from the time he came to the house from the time he left. He fixed our plumbing issue in a timely manner with true professionalism. He was persistent on trying to solve the issue at hand, and had the shower working in no time! We would highly recommend Reliance and Adam!

Adam came back to repair a few issues we had. Once again very professional, and well mannered young man. Definitely recommend Adam and Reliance!

Joe Rossi, very professional and knowledgeable. Excellent service and service completed in a timely manner. Would definitely recommend Reliance!

The call centre service is terrible, the rep Ann Mary did not listen customer’s request, made appt for technician no show after two days waiting. Request to speak to supervisor, no supervisor, no phone number to call, no management in this call centre per Anne Mary. We have no hot water for three days. I called again Ann May discounted my call. I have to call again to arrange another Appt.
The technician was great, very professional and was responsible and on time.

I have a plumbing protection plan with Reliance, and called to set up an appt. I was easily able to book one, and indicated what areas I wanted addressed.
I received a call prior to the plumbing technician arriving. Joe R. Arrived and was courteous, and wanted to know what my issues were with respect to the plumbing. He was considerate to put on his mask due to Covid.

He followed me inside to each area and fixed each problem. He changed a shower head, checked both toilets for adjustments, and tightened the kitchen faucet, saving me money in having to have a new one installed. He even checked the shower stall, and assured me there was no actual issue. I enjoyed his sense of humor and his good advice.

Another technician also showed up, but I assured him I was in good hands. Job well done!

Shivan Bailey came as soon as we called and he took care of the leak.he was very professional he knew what to do he did his work and left us very satisfied. So far there are no problems.
I will recommend reliance to anyone who needs excellent service.

I purchased an ac from home relience 3 years ago. It doesnt work. I called for maintence as my unit is still under warranity. I had four appointments booked. Two were no shows. One a friendly indivudal was unable to help me.the third appointment was cancelled because they said I lived in a commerical unit. This is my home, I actually live in a building. I requested a manager to call me multiple times, no one calls me back. I am a single mom with a toddler I feel like they are taking advantage of me because theres no money in warranity work. Zero accountability. DO NOT USE.

July 2021: Luis recently visited my home to repair my AC and I was totally satisfied with his work
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I have relied on Reliance for over 10 years and they have always been prompt and efficient.
Nelson came for the last service appointment. He did a super job and also helped me set up my NEST thermostat.

Very professional and experienced, Rajesh is the best certified plumber reliance got. He knows what he is doing and how to rectify the problem.keep it up good work Rajesh.

Technician was really helpful overall. He ensured us having the knowledge to better determine the pilot light for the water heater is on. Very good service call!

Had another issue with the water heater leaking. The two technicians Steven & Simon who came here to fix the issue were top notch. They fixed the problem while walking us through the process, made sure we were well informed about taking care of the furnace, and even blessed us with a filter! Thank you guys for your awesome service.very pleased!

Reliance came to clear a main sewer line and Mo found tree roots in the line during the process. Mo was very professional and opened the clogged line very quickly. He assessed the situation and offered next step solutions to help us. Thank you

Had a plumbing emergency. Marco was excellent! He was on time and fixed my issue right away. Very satisfied with the service I received today. Thank you Marco!

I had a leak in my water tank. Gurmeet from reliance came and fix it in no time. Very professional service.

Adam and Ravi were very professional & cooperating.they know plumbing well and did everything to our satisfaction. Thanks a lot for fixing our plumbing. We really appreciate it

Had a clogged toilet, the technician (Frank) was very professional, he arrived on time, followed all safety protocols, gave advised on other plumbing issues am experiencing. Overall experience was great

We had Reliance technicians visit our property twice to solve an issue involving our hot water tank. We required two visits as our troubleshooting required additional information. The technicians were Simon and Daniel, they were both kind, efficient, knowledgeable and professional. Thank you for your assistance.

Amarjit was amazing! He took his time to find out exactly what was wrong with our furnace.
He made sure we knew what was going on. He triple checked to make sure we were not left in the cold anymore!
Thank you so much

Amarjit, was the Best Home specialist that I have ever come across from In the decade that I’ve been at this location. He was very professional, explained in detail as the repair was being diagnosed and repaired.
Thanks

Amarjit is awesome. His knowledge of the job is amazing. He was able to solve a priblem we have been having for 10 years. Many so called experts have come and gone burbonly Amarjit was able to find the root cause of the problem and solved it in a snap. Thanks Amarjit and may your tribe (those who do excellent job) increase.

Very professional and helpful. Diagnosed the issue quickly.answered all my questions and made the necessary repairs to get my hear back on again. Thanks!

Our furnace stopped working lastnight. We called Reliance an they send a technician named Amarjit today. He was courteous an professional. I really appreciated he took the time to answer all my questions. Very happy with their service.

Excellent work by Nelson who came in for Reliance Home Comfort to resolve my furnace issues. Hopefully I don’t have to face issues with heating in the coming winters.

I contacted Reliance when I was suddenly left without hot water. Juan Llerena came and replaced the gas valve and showed me the calcium buildup in the thermometer. Juan is courteous and knowledgeable and explained to me how to avoid this problem from reoccurring in the future. I am very happy to have hot water again, and I’m very satisfied with Juan’s service.

Grace Au-Yeung

Steve was very knowledgeable and professional. He arrived very promptly and had the problem resolved right away. I appreciate that he double checked that every thing was working properly before he left. Thank you for the wonderful service.

Saleemwas the 2nd tech to come to the house to look at the water heater and listened to what I said and found the problem quickly and repaired it right away! Thx

Trying to repair an issue with our Reliance Flow max has been a living nightmare. We are residence at a condo in Brampton and
our condo flow max, which heats the home and our hot water (serviced by Reliance) has not working fully since Wednesday (November 21). We have no hot water and/or heater since that day. We have been hung upon, ordered wrong parts, been on hold for hours, not received a call back when promised, had technician who visit without having the proper training to deal with the issue and the list goes on.

Technicians arrived during their appt time. They called ahead. Service was excellent because they told me exactly what they were checking. I highly recommend them.

Emergency service is not so much emergency with them. Hot water tank is down. I have a four month old in the house and have to wait a full day for repair

We woke up to find that we had no hot water. We called the emergency line and two techs arrived well within the window they told us. It took him all of 4.3 seconds to figure out what happened. Unfortunately he didn’t have the part in the truck, but he stepped up like I couldn’t have even hoped and went to the warehouse in Mississauga and was able to add our special order part to his order. He then went above and beyond by coming back the same night after what must have been an incredibly long day to get us up and running in no time. Not all hero’s wear capes!

Amatjit - We would like to thank you for your service you provided with our Furnace maintenance. What we like most is the way you went on to explain all the checks that you were doing to ensure Furnance is doing good. Thank you.

It was exceptional customer service experience I just had on New year day. James is such amazing experienced professional who is very knowledgeable, customer oriented and have passion for his work. I had issues with water heater and there was no hot water in my house. I called Reliance customer service and within 15 minutes ;James arrived and he fixed the issue promptly. Thanks Reliance and James for a wonderful service experience! Keep it up!

I had a problem with my water tank and a gentleman by the name of Juan Llerena came to attend to the problem. He was very polite and friendly. He also gave me recommendations on how to keep my tank up to standard. Very grateful for the efficient service received.

Reliance Home Comfort did a great job installing our new furnace and air conditioner. They were informative and very respectful of our home. Our Home Comfort Advisor; Darius, took the time to explain everything and followed up the day of the installation to ensure everything was going well. Thank you Reliance for making this job so easy!

Chris & Luke were here today as scheduled, diagonised the problem, and went out to get the replacement ECM motor from Burlington. They fixed it and it seemed to be ok. But that was not the case!

That was the first crew who looked at the problem. However, the heating system failed after a few hours. The next tech person who visited the next day, late in the evening (we had NO heat for 24 hours, & it was ranging -6C to -8C outside!) eventually said that it was most likely the low flame - high flame pressure switch that had also failed (very sadly not identified during the first visit when the system should have been fully checked), but he, Omari did not have the parts. Fair enough!

The house interior was getting colder, & the next day was Friday; a freezing cold weekend loomed! The part was ordered. The next morning when I called to check with Reliance Home Comfort (RHC), a somewhat unhelpful employee told me that “the part is on a truck and would be delivered between 12 & 4 pm that day”. Great! I offered to go to Burlington and get it myself to have it installed faster! No, said the gentleman. He essentially talked down to me saying that’s not the way they, RHC that is, worked! He added, rather gratuitously & arrogantly, that this is “an engineering matter” that only he understood! I didn’t volunteer that I probably understood it a whole lot better.

Cutting a long story short, the part failed to arrive! At 4.15 pm on Friday, I spoke to yet another person, & after an hour or two of wasted effort, & numerous calls to RHC, it transpired that the part wouldn’t now arrive till Tuesday 27th Nov. Four days later! That was the last straw! They had no idea of anything! The part was on its way; no it’s not; yes it is; no it’s not; & finally, it would be four days later! I couldn’t wait in a freezing house with likely disastrous consequences of bursting water pipes! I told RHC to cancel their wasted efforts, & I called another heating company. They got the part in two hours & fixed my heating system by 10 pm the same day, Friday. No extra cost for immediate service, just the cost of parts cost and normal service call.

I’m sorry but RHC failed, & failed spectacularly! The call out crews were ok but they should have diagnosed the whole problem; not just one part of it. No, I will not return to RHC again. Thank you!