Renfrew Victoria Hospital

A much-improved Emergency Dept.in terms of caring, and respect for patients. Kindness and consideration plus 'hearing'. Thank you!

I’ve been to this hospital numerous times since moving to the county. I’ve had practically nothing but bad experiences. Where do I start, I had an extremely bad infection in which my skin felt like leather and was purple. The triage nurse didn’t even bother taking my blood pressure as per procedure, whenever I saw the doctor he simply poked the purple flesh on my leg following it up with “it’s contact dermatitis” then proceeded to write a prescription for steroids. Even with the severity of my symptoms and increasing inability to walk, he didn’t even order mere blood work. I went back the very next day and had another doctor confirm it wasn’t contact dermatitis and was in-fact some type of viral infection, though not even he decided to do anything about it or order follow up tests. Most recently I waited 4 hours in the emergency waiting room, which would’ve been quite reasonable if I had received the proper care. I spoke with the doctor for about 10 - 15 minutes, until she said that she wasn’t sure and to use topical steroid cream on an unknown rash. Every-time I would try to explain my symptoms that went hand in hand with the rash, she would shut me down and say “is that what you want to focus on, or is the rash more important? ”. Since this visit my symptoms continue to get worse, as well as the rash has not stopped spreading even with her ‘helpful’ recommendation of steroid cream. On top of that I discovered I waited an extended period of time due to the triage nurse summarizing my reason for being there as “nose bleeds”. Even when I had to get stitches for a large wound in which I almost lacerated the major vein in my thigh, I had to wait an extended period of 6+ hours. Majority of the staff here have absolutely no respect or compassion for their patients. Since these experiences I’ve developed an extreme anxiety and paranoia about my health and hospital care, as I know if I get an infection minor or severe Renfrew Victoria Hospital will not do the slightest thing to help. Please listen to the cries of the people whom are certainly considered victims of this hospital, situations such as mine or more severe are legally considered medical malpractice.

8 hour wait before they admitted patient, unfriendly staff with no bedside manners or compassion.

Dr. Tan and the team were amazing. In and out within 2 hours including the laboratory diagnostics. Everyone from checkin to discharge were really nice. Keep up the great work.

Wonderful service with a smile didn't waste time to get to the point.

I do not recommend this hospital. My family have encountered terrible health care services.

This is the best hospital ever! They are always so fast and friendly everytime I come here!