Rexall

This location lacks an appropriate level of service and care for patients. The pharmacy won't even explain the medication or provide instructions unless you ask. This is not acceptable. The Pharm techs made numerous errors on billing. Most of the drugs they sell are generics. Better options available, take your business elsewhere where it's appreciated.

Not Happy with the Rexall Pharmacy.
I dropped off the prescription and am told that they do not have it and will be ready next day. Next day goes by nothing, then I call the next day after (one day past) and am told that because I dropped off the Prescription after 6pm it takes 2 days to get it!
If I knew this in the first place, I would have just gone else where itself. Very Unprofessional.

This is LITERALLY THE WORST PHARMACY this world has. It's really rediculous just thinking back of all the different incidents I've had with this place and it's just to much to discuss. All I can say to save time is just shop somewhere else and don't waste time going there.

Very bad services the lady work there is so rude and yelling, I never will go back there. Please do something about.

This just happened to me at Rexall Pharmacy, Amberlea Plaza. I went to the pharmacy with my son at 2pm April 28,2023 to get some facial products for his acne. While standing in the aisle and looking at the options available and price we were approach by a female asking if we needed any assistance. I told her No, we would be ok. Instead of leaving she stood for 30 minutes pretending to be on her tablet and watch us while we were shopping. This is racial profiling. I went to the cashier to pay for the items and I felt so overwhelmed, I started to cry. The cashier (Jen) asked me what was wrong and I told her about the incident
She asked if I needed to speak to the manager and I said yes. The manager (Lisa) came to the front and I explained what happened while crying in disbelief. Jen started to make excuses for the female and made the situation even worse. No customer service skills, no empathy, no attempt to deescalate the situation. My feelings are valid and what just happened is a recollection of the situation. I told the cashier (Jen) I will not be purchasing the items and left the store crying. I went to another pharmacy and ask them to call and transfer all my medication from Rexall Pharmacy Amberlea. I spoke to my 16 yr old son who witnessed the whole incident. Discrimination is real.
I lived in Pickering 15 years and I have never felt so hurt in this community or even treated like this. I will never spend another dollar in Rexall and I will tell has many people I know about this incident and I hope no one else goes through this ever again. Rexall

Instead of calling to confirm if my 9 year old could swallow pills they just filled the prescription as a capsules. When I requested a suspension they asked me to wait 10 minutes I waited 20 and still they had not started to fill it. I left and came back 3 hours later and STILL they had not completely filled the prescription so I had to wait another 15 minutes for it to be completed. I believe this to be unacceptable service as i dropped that prescription off at 10am and was unable to get it until after 5pm that day.

Always friendly staff. Some good sales. Mostly your standard drug store for standard drug store things.

I had a bad experience with this pharmacyist. She is not helpful. I never get my prescription from here.

Worst pharmacy I ever been to it was my first time and will be my last. First of all they take so long preparing med and take even longer to grab it for you. And the pharmacist are even worse it is never too late to change your job if you hate it so much, just a reminder it is your job to explain about the meds to the patients and not knowing about them is even worst.

The pharmacy works very hard to meet the needs of a busy community. Also the staff in the main store are very friendly and accommodating.

A very unprofessional lady named Karen provided me with the most unprofessional and grossly inappropriate experience. She stated that my file has not been update since 2016 (I have been to this location twice now in 2022), and then went on to not fill my prescription. Not only that, she began to help another client behind me while sharing personal and confidential information about my file. Not only was my file on the computer but my doctors note was still on the table as she helped another customer. This third party was standing right beside me while my private information was up and on display. After Karen got finished with the customer, she simply ignored me and did not fill my order. A nice Asian lady helped me after that without any problems. Countless studies cite black people not getting the same amount of health care treatment as white and Asian counter parts. Karen furthered the stereotype today as she mistreated my information and privacy by her lackluster customer service.
1. My file at this location has not been updated since 2016 (it is now 2022)
2. Karen quickly glossed over me while being reckless with my personal information.
A one star review is too generous for this location.

Do not use the pharmacy. For 3 years they couldn’t figure out how to add my insurance provider (sunlife) and so I had to pay and manually submit my claims. They also have no courtesy and will not make the effort to fill prescriptions in a timely manner. Had an urgent care clinic send in a prescription just after 8pm. I needed this asap. Called and spoke to the pharmacist. Was told it MAY BE READY BEFORE 9 (closing time). She told me to watch for the txt saying it’s ready. Ofcourse I get the text at 8: 57. I called and said I can be there in less than 5 mins to which she responded with “yea well I’m leaving in 2 mins”. I wish I could say this was my first bad experience here but after today it will be my last.
Used the shoppers a few times late night (they have longer hours) and it’s always been a great experience. Drive the extra 3 mins and use a shoppers drug mart.