Rexall Drugstore

The worst customer service. This pharmacy never answers the phone. I tried calling different days and at different times… never any answer. Might as well unhook the phone and save the business money

Worst pharmacy ever, never have prescriptions ready, today a script was called in by doctor, they never answer phone so it was left in physician voice mail, 5 hours later I go to get, they haven’t even checked voicemail from the doctors line! I have a bad infection and now I’m still waiting an hour later standing at drug store, unbelievable and I guess I need to change pharmacies cause this one is too much of a mess… last time it took 2 days and not ready … so unorganized and they literally don’t care

I challenge you to get your prescriptions correct from this pharmacy more than 50% of the time. It never happens. Whether they don't (or properly) bill your insurance, you aren't given the correct quantities of pills, or simply not having your prescription ready when they said it would be, this is the most aggravating pharmacy experience I've ever had.

I'm giving 1 star because it's. Not possible to give 0. Worst pharmacy I've ever been to never have prescriptions ready on time no matter how much time you give them

Bad experience with 1725 Walkley road Rexall, not 1900 St-Laurent, although I cannot remove my post.

Most unprofessional pharmacy ive been to. They tell you be there at a certain time but it is never ready. Today was the last straw they didnt even process it by the time they told me it would be ready. Had to wait 45 minutes in store. Will never come here again.

Dropped a prescription off at 8 am went in at 5 pm to pick it up still wasn't ready terrible service

It's one of the worst pharmacy with pharmacists. Always rude and never helped people. When we need help in the pharmacy area, they told every time to ask rexall store people.
Today, they told us it's ILLIGAL TO DO SHADDOING at rexell. I think one healthcare professional should help another healthcare professional. Nothing is ILLIGAL.

My mother recently went to this rexall just looking for a drug store near by so that she can take her prescriptions from here. She described the customer service as non existent. Not even a hello or anything just cold and depressing environment. Honestly from a rexall I expected just a little bit better.

The pharmacy at this Rexall is extremely unprofessional. I spoke with two pharmacists on staff about receiving an emergency supply of medication (as my doctors office had closed for the holidays and their system had failed to send a fax - or more likely the staff just never sent the fax in the first place). This pharmacy had previously given me a 7 day supply when they made the same mistake, but this time both pharmacist I spoke with said it was impossible. The medication is just heartburn PPIs and I have been on them for 2 years+. To the credit of the first pharmacist I spoke with - he passed me along to who I assume was the manager who then just hung up on me. STRONGLY RECOMMEND avoiding this pharmacy. Absolutely terrible, unprofessional service.

I tried to transfer my prescription back to them after 2 whole days of phone calls only to find out that they were “waiting on the transfer” this is because they wouldn’t even answer the phone from other pharmacies to accept my medication. Also horrible customer service and a lack of communication. This is no longer my pharmacy.

Took 4 phone calls before they answered, they let the phone ring for several minutes. Just put me on hold if you are busy, don't ignore your job.

Don't use this pharmacy. The staff is unhelpful, rude and judgemental. Forget about getting any sort of prescription on time, and God forbid you need help with contraception. Save yourself the duress and go to another pharmacy.

If I could give this location 0 stars I absolutely would. I’ve been going to this location for about 6 years, don’t know why I continue to torture myself, it’s the absolute worst. I rarely get my prescriptions on time. Often they won’t even tell me that I have to come back to pick up the remaining balance of pills they owe me because they didn’t have enough in stock. I often wait at least 2 days before picking up after calling in my refill and it’s never ready. You wait absolutely forever at the cash and no one will make eye contact with you because they don’t seem to want to deal with customers. Picking up my prescriptions just fills me with white hot anger and absolute dread. I don’t use the term “hate” often but I HATE this pharmacy. Every interaction is the same no matter what day of the week I go. Some days are actually worse than others. Unless you enjoy feeling like you’re on an airplane next to a screaming child, avoid this place like the plague. I’m absolutely fed up and will be switching to a new pharmacy. I went today to pick up a prescription I called in 2 days ago and again waited at the cash forever and was told it wasn’t ready. Im done.

Bit slow to greet customers waiting at the pharmacy counter, but were very good at giving me my COVID vaccine. (Avoid the pharmacy counter and go to the blue consultation room to the right of the counter.)

This store is conveniently located. If going in for 1 or 2 things.it's okay. But the layout is different. Have had several good and several uncomfortable experiences at the cash. Have also on more than one occasion found expired items on the shelf (by more than a month or two). Maybe due to lack of staff.

This Elmvale Rexall pharmacy REFUSES to answer the phone when they're busy, so you're left having to drive to the store to line up in person to find out the status of your faxed prescriptions order- which is typically NOT filled or more likely NOT even received. They have no explanation as to why their fax machine does NOT receive faxed in prescriptions from various doctors offices. Especially awful when coming back from extensive Dental surgery and in excruciating pain.

Rexalls are generally good, but this location is the worst especially staff at the pharmacy are incredibly unfriendly, cold and unwilling to help. If management is reading this, please do something about your staff.

I usually go to the march rd location. I came in today to fill a very strongly needed pain medication. I gave them the normal rexall branch I use. Waited almost 2 hours came in to get it and they told me it’s suddenly not covered and I owe them $116 they hadn’t even filled it. They said they will contact my regular branch and get back to me. 6 hours later they called me and told me my usual branch said I don’t have an account there (blatant lie). I called my usual branch and they said no one had contacted them. I called this location back and he told me o they close in 15 minutes and I said no they don’t they close at 8 pm (another 2.5 hours off). Still refused to run through my insurance trying to make me pay cash. Very very scammy

They take very long to dispense prescriptions, I'm talking about days here, they guy that receives the prescriptions is very rude and they charge 12.99 for the prescription dispense. Horrible service even when they say your prescription is ready you have to wait at least 30 min to receive it

Take your prescription somewhere else. Extremely disorganized, long lines, and rude pharmacy workers who will treat you like you're inconveniencing them when they have to do their jobs.

More than once told me that my insurance did not cover a medication, then changed their minds after being told that my insurance previously covered it at this pharmacy.

Have never seen such a disorganized store and rude staff all around from pharmacist to staff at the post office in the back to people working at the front of the store! Come on folks be more respectful and understanding! Who manages this place?

Every time I get a prescription here no matter how far I call in advance it’s never ready! Sometimes when I go to pick it up they say they still need to fax the Doctor, even though I called it in days ago! One pharmacist in particular (I think his name is Mohamed?) is always rude and treats me like I’m an inconvenience to him!

Worst place ever! Not only do we wait a long time to get served, but the prescription is almost never ready when I go get it! Sometimes it takes them a good 10 minutes to even find it! I’m done with them.

The folks working at the pharmacy never seem to know what they're talking about and are not very warm and friendly. Prescriptions aren't always ready when you go to pick them up (even after you've had notifications saying they're ready for pick up). I've had times where I showed up and they didn't even have my prescription in stock. It would've been nice to get a phone call about that.

I've had two instances now where the person didn't know and offered little or no advice on the medicine I was taking or my children. I had to seek advice from another pharmacy. The latest example, my infant daughter needed to take Tylenol (there's only one type to give a baby under 23 months and she's under 3 months). For 0-3 month olds, the amount given is based on weight. My doctor and the Tylenol package advises that you call your pharmacist (or doctor) to determine the exact amount. The pkg literally does NOT provide an amount for babies under 12 lbs. When I called this pharmacy to find out how much to give my daughter, the pharmacist was dismissive, and told me I would have to just buy infant Tylenol and follow the pkg, she doesn't know it "off by heart". I told her what Tylenol I had and what the pkg said because it was like she didn't believe me. She said she'd need the bottle in front of her. ‍️ I wasn't confident she could figure it out and I had a screaming baby on my hands, so I told her I'd figure it out and hung up.

I am editing this review and dropping my rating to 2 stars. The service has been getting worse recently which I blamed on Covid but today the pharmacist was obviously having a bad day and seemed to feel it was my fault. He snapped at me about how a doctor wrote a prescription then informed me that my 90 year old mother’s blister packs will be prepared one week at a time instead of every four weeks as it has been. Why? Because they are too busy to be preparing a bunch of these packs at a time. But isn’t that their job? So now either my 90 year old parents have to get there every week or their caregivers who have jobs and are already frazzled must find time to add 3 more errands to their list of things to do. It makes no sense from the pharmacies end either since they will now have 4 times the number of those customers to serve or else 4 times the number of deliveries to make in a month. I am no longer impressed and will be looking for another pharmacy for my parents.

I moved my parents and my prescriptions here a few months ago and have been very impressed with the service we have received. Wait times are minimal, staff is friendly and accommodating.

The pharmacy pretty consistently gives the wrong information about when or if prescriptions are ready or complete, leading to fruitless trips and delayed trips. That is the standard rather than the exception. Eventually everything works out, but if they could just get their act together and provide more accurate information over the phone, the experience would be so much better.

Edit: despite all this, we still go there regularly becuase it is a valuable local business, and these minor annoyances don't take away from the important role this place plays in our community.

This is the worst pharmacy ever! They are so rude when you call in a prescription refill. They are extremely disorganized, and very unprofessional. I have told my elderly mother to give her business to another pharmacy, as I have also done. They make you cry in frustration, and feel stupid in asking for any help. This pharmacy should close permanently!

This pharmacy is probably one of the worst in the city. You can call two days ahead and your script won’t be ready. Today was my last straw. When I give you at least 24 hours notice it should be ready or they just short you on pills. The front end is great. But I do not recommend keeping any of your prescriptions here. Plus pharmacy customer service doesn’t care. I’m moving all scripts to shoppers as of today. I feel bad for the seniors that have to deal with this kind of service.

Went to the pharmacy, horrible service, very rude, definitely not going back, can't even speak French and got no help.

The service at this pharmacy has gone downhill over the past several months after several changes in their staff. Prescriptions are never ready when you go to pick them despite calling 2-3 days in advance. I've had to make several trips to the pharmacy to pick up prescriptions since they're never done by the time given by the automated system or a member of the pharmacy. Oftentimes, a member of the pharmacy will tell me that they will have it ready in 30 minutes or later in the day yet when I come back around the time they promised, the prescription still isn't ready or I'm stuck waiting another 30 minutes for the pharmacist to give me the prescription!
Don't even think about asking a question. They rarely pick up the phones and when you go to ask them a question, the new pharmacists can rarely seem to give you a good answer. One of the pharmacist here had given me a recommendation that I brought to my doctor when I finally got in to see her and she was shocked! There's been a huge shift away compared to the old staff who I trusted with my health and medications and almost always took it upon themselves to correct any issues I had. I've transferred my prescriptions to a nearby independent pharmacy who still seem to value patient care and I urge anyone still here to do the same. STAY AWAY FROM THIS PHARMACY!

Just spoke to a wonderful man in post office regarding a package for my son, he was so lovely to deal with especially in these times, deserves a raise!

Pharmacy has been fine, no complaints there but the cosmetics and front counter staff have been pretty rude, or confused on their products or return policy. Really frustrating.

Terrible counter service, lack of knowledge. Ignorance. Had to call different stores and return the the hospital over a week. After which I was rejected my refund. They could've faxed for me the first day receiving but I guess that's why we prefer shoppers anyways

Told me it would take 30 mins for prescription.ended up taking 2 hours. And the only reason why it didn't take longer was because they had to close.

I had great experiences Everytime, I noticed it's all the immigrants downgraded everyone at rexall except the other immigrants, pretty rude and I think it's a plot to remove all other ethnicity from stores except their own

My father was confused about the process of the transaction and the cashier (Latisha) felt the need to raise her voice and proceeded to yell at my father with unnecessary attitude. Awful customer service, I'm incredibly disappointed.

Unprofessional staff. Very rude and and really unprofessional they all should be fired the manager really need to reconsider letting these people work there they always give the wrong medication i almost lost my son to the wrong medication.