Rexall Drugstore

Not enough staff. One person on the cash doesn't save the company money in the end. Usually avoid if possible.

No one at the pharmacy answers the phone, called 3 times on different days to see if they had the vaccine. Recorded message mentions walk-ins, but when I finally just walked over to ask in person they told me no walk-ins book on website. ANSWER YOUR PHONE.

Stopped in to fill a prescription for a friend of mine and was impressed with the service I received, I waited no more than 10 minutes for the prescriptions and Diane (Dianna) was extremely helpful! Great customer service!

I have visited this pharmacy four times since they posted signs for flu shots and every single time I go, they simply tell me to come back tomorrow and walk away. I've spoken to the same man three times and one unprofessional-presenting staff member today. It would be helpful if they would at least tell me why I need to come back and cannot be vaccinated.

Unhappy with the lack of service and communication they provide.

I agree with many reviews here that the customer service from the pharmacy staff (specifically the older woman who seems to be in charge) is pretty horrible. There is always some issue whenever I go.

Once, I asked for a refill on a prescription on a Monday. I was told it would take about an hour, but I couldn't wait around so I came back on the Tuesday. The woman said it still wasn't ready. I asked how long it would be, she said an hour. Again, I couldn't wait. The next day, I went back and was told it would be another hour.

I told the pharmacist I had asked for the refill two days earlier, and asked if it would actually be ready when I came back in an hour (because I was obviously skeptical at that point). The woman rolled her eyes and condescendingly said, "Uh, yeah. "

To have to wait two days for a prescription when you were initially told it would be an hour, and then to have the pharmacist roll her eyes at you? Wow. Just awful.

Some of the other pharmacy staff are quite nice, but this one woman is so nasty and mean-spirited whenever I interact with her. And I always try to be as nice as possible because I worked in customer service for 8 years and know how hard it is. There is just no excuse for her attitude.

Terrible. Was looking to get vaccines, they said they had it and to come by at 12: 00, then they were training someone and said to come back at 3: 00-4: 00, so we came back and then they didn't have the vaccine they said that they had, then the person at the front desk said that vaccines weren't important. Just terrible customer service. 0 stars.

The pharmacists and their assistants have provided excellent service to my uncle who was their client for over 25 years. I truly appreciate the care and compassion that they have shown to my elderly uncle over all these years.

I've had no problem getting my drugs on time. However my daughter has only bad experiences with the staff. Asking her to take prescription to another Rexall as their to busy. Hello Insurance info is registered at this pharmacy. I've seen some professional decline over last 2 years in their service skills. Big Pharmacist staff turn over.hmmmm why?

Pharmacy has the worst customer service I’ve ever seen. Rude and derogatory staff. Never again coming back and I highly recommend you get your medication elsewhere.

Having worked in customer service jobs for the majority of my adult life, I understand how hard it can be to work with the public every day, especially when people take their stresses out on you. I know it isn’t easy - and that is an understatement.

That being said, I have had so many negative experiences with this pharmacy that I really can’t justify the lack of respect and decency towards customers. I can only speak for myself, but having read other reviews here I can see that this is a common experience for those who frequent this pharmacy.

Not only is there a lack of follow through and communication (for instance, I am often told my prescription is ready only to go pick it up and find out it isn’t - or, the signs and voicemail message that say walk in booster/flu shots are available “any time any day” only to go there to find out you have to book an appointment and the only available times are Monday-Friday 1-3.which is fine, but why not just say that) - but also, the attitude I have received, in particular from the female pharmacist has been deplorable at best.

After yet another instance of being told my prescription was ready for pick up only to go there and find out it wasn’t, she argued with me telling me I was never told it was ready and that I was lying. This was so disrespectful and it was extremely hard for me to reason with her about this. It isn’t the end of the world but I have to travel quite a ways to get there and it’s confusing when I’m being told one thing only to find out it isn’t true. She treated me like I was a liar and was very short and dismissive with me.

Another instance with her was just today when I had to pick up another prescription- I shared with her that the medication had been giving me some pretty severe side effects and asked if I could lower my dose. Her response was, “you just have to deal with it”.

Anyway. I’m tired of leaving this pharmacy either wanting to cry from being gaslit or from being treated like a fricken lowlife plebeian. Lol. I’m changing pharmacies from now on, even if I’ll be required to travel further. Not worth it.

And I want to also say, I have had some positive experiences with this pharmacist, she has showed me kindness in the past and I can tell she has a soul somewhere in there, but for the love of god - the bad experiences have outweighed the good, by a long shot. The fact that I feel anxious every time I have to pick up my medication says all you need to know about this place. Wouldn’t recommend it, at all.

Every single time I get a prescription filled the people behind the counter they ignore you even though they know you are there. I have had to actually say that I know they see me then they react. Customer service is non existent in the pharmacy.

People need medications and I show up two days later and it’s not ready. Then I show up 3 days later and it’s not ready. Please get stuff ready that people need!

Yikes. Poor customer service. You can wait at the pharmacy counter for minutes without anybody acknowledging your presence. Recently, Pharmacy staff were having a loud fight accusing one of their colleagues of misconduct. All the staff got involved, flinging accusations, screaming down the aisles. Totally unprofessional. I'll come here to pick up the odds and ends because it's convenient but I would never send my prescriptions here.

Always Late, Rude staff, Do not recommend getting your prescriptions here. The front store itself is fine but the actual pharmacy is awful.

This has got to be the worst pharmacy I've ever been to. Every time it's a fight with them to get prescriptions filled. They are never on the ball, often don't have things ready when needed, and often lose information about prescriptions.

Seriously pick any other pharmacy.

Unreliable service, showed up for a booster appointment but they were gone, no notification. Prescription missing, to later be found (several days later), after a replacement was already called in.

Although there are some good people working there, the overall customer service and reliability are not good enough for me to continue doing business with them. They subcontract pill pack preparation to some kind of centre, which can create delays. I think they are victims of their own heavy caseload. There is a bit of a blame-the-patient vibe, and this, despite the patient being quite diligent and communicative.

There’s always a whole bunch of people behind the pharmacy desk but nobody is ever willing to help you. It’s our closest pharmacy otherwise we wouldn’t even bother as it’s so frustrating and when you do eventually get to speak to someone they are so rude it’s very off putting.

Do NOT go to this pharmacy. My mood and energy has been all over the place this month, since my latest refill.

Last night I discovered that some of my capsules are totally empty and most do not have XR beads in them but rather just a very small amount of white powder. I am beyond upset. This month has been horrible for me and I think this is a huge reason as to why. I immediately moved my prescriptions elsewhere.

I only started going to this pharmacy because they are closest to me, however I am now going to go elsewhere to give my hard earned money. The customer service here is deplorable, the pharmacist, I believe she's also the manager has terrible, terrible people skills. For a profession that's supposed to be there to help people, she and her staff are doing a terrible job! Mt first experience with her, she literally yelled at me for coming to check on my prescription, which my doctor had sent over to them, before calling. I was not aware of this policy and was only coming to check and get information. I got yelled at for that, I was truly taken aback! If I find out how to file a complaint I will. There is no way such a person should be working in a health/ service profession. I'm definitely taking my money and service some place else.

The new pharmacist is rude, unaccomidating, dismissive, and severely lacks empathy especially in these trying times. I will personally move my prescriptions elsewhere, as I am a human being who deserves respect Saddly I have been a loyal customer for years till the new pharmacist appeared I was very happy, but I guess some people just don't have what it takes to be more tolerant

Rude and condescending pharmacy staff. Was told that "every minute I spend with you pushes everything else back a minute". Still waiting for blood pressure medication after 5 days.

It says it closes at 9pm but I'm coming back home because they said it's already closed and it's 8: 30pm

Pharmacy customer service is very poor at this location. I called for simple questions about vaccine appointments and they were very rude and insulting. I'm not going back there ever again.

Rude and indifferent service. You can stand there forever before they even look up and acknowledge you.

A year into the pandemic and the pharmacist isn't wearing her mask on her mouth or nose. Service was also shockingly terrible and unprofessional, but shouldn't a health "professional" know the rules and shouldn't the corporation be enforcing them?

Started going here a couple of years ago and they were absolutely fantastic, but within the past six months or so it's become terrible. Prescriptions take days to fill despite me needing them consistently over the course of months, and one of the pharmacists is incredibly condescending and rude. I gave her the benefit of the doubt the first couple of times (COVID times are stressful) but after multiple interactions there hasn't been a single one in which she hasn't snipped at me or scolded me for not filling a prescription a week in advance. I will be switching pharmacies with my next refill and not looking back.

I had 2 prescriptions filled and they only gave me one, I called asking if the other one was there later and they said yes. When I went to pick it up they said they didn’t have it. It’s been about 5 or more days since I filled it. Very unorganized. There’s one woman who works there and she was extremely rude and not helpful at all.

Pharmacy is horribly disorganized. Had two seperate chronic pain appts for injections, and each occasion I called pharmacy 3x to confirm all my stuff was in stock and ready to go. Day of appt, pharmacy calls me to say to cancel my appts because they didn't actually have everything after all

Requested multiple times to transfer my scripts to another pharmacy and they refused. Manager would never return my calls.

Had to call head office. Do not use!

Very bad customer service. Rude, slow to take care of you, you place an order but never the item.twice. Hopefully you don’t pay before getting your drug. Pass before having a nightmare.

The 2 new pharmacists are objectively rude and condescending. I'm sad that the old pharmacist left, he was always very kind and courteous. These 2 new pharmacists go out of their way to be rude. I'm honestly thinking of changing pharmacies. The non pharmacy staff of Rexall are very kind and helpful though.

Extremely disorganized pharmacy. Prescriptions were wrong and I had to wait almost an hour for them to correct it. Usually questions are asked prior to filling, this was not the case. A second script now has to be requested from my doctor.

This is a review solely for the pharmacy section.

It's commonly known that introducing foods to infants under six months can potentially help reduce their sensitivity (or allergy) to those foods, later in life. Yes, peanut butter is one of those foods. Laughing at the suggestion-when you claim to be a professional pharmacist-isn't quite the reaction or guidance we were hoping for as new parents. Our doctor told us introducing peanut butter at a younger age may help, so we came looking for the suggested Benadryl for kids, which is not recommended for kids under 2. However, good thing we have a competent and respectful doctor that will listen to our concerns and help us through this process. God forbid anyone who isn't in our lucky circumstance and needs to solely rely on an unprofessional pharmacist with poor manners. Especially in a neighbourhood with low-income, marginalized or at-risk parents.

Simply pointing your finger at the appropriate Benadryl would have sufficed. Except now, this location has lost a customer.

When a new parent comes to see you regarding allergy help, do you think it's wise to laugh at the new parent if they suggest their 6 month old consume peanut butter? I'm hoping you can assess how you should treat your clients/customers and how you would like to be treated yourself. Perhaps some sensitivity training or up-to-date guidance for new parents is in the future for this particular Rexall pharmacy. Perhaps not, but I'll gladly forgo this location until it catches up with the times.

Excellent customer service. The staff is helpful and efficient. Sue the cashier was very friendly and professional. Great team work!

I mistakenly chose this pharmacy as the one and for several years I had painful experience and headaches. They are very disorganized and unprofessional and the staff keep changing so promises on pickups and others mean nothing as today's pharmacist knows nothing about the promise made by yesterday's pharmacist. And worse the Pharma Plus management is aware of enormous issues with this place and so far they have done nothing. I am glad that eventually I transferred my file to another nearby pharmacy. Better late than never.