Robert Q Travel and Airbus

I have used these guys a few times bow and they are always so super pleasant. Busses are comfortable, building is clean- no complaints here at all!

Great service, clean waiting areas, helpful staff, large parking lot to allow for drop off and pick up.

I will not recommend using Robert Q bus to reach airport for international flights. I used it for London to Toronto airport. They do not inform you at the time of booking/payment about de-routes to additional cities to pick more passengers. Their customer services informed me to take a taxi next time. That sums up their below par services.

A great way to get to the airport! The drivers are super kind and I was pleased with how on schedule they were. Will definitely use this service again!

Not enough options for early morning flights out of Toronto. Get there at 2 am or not till like 8

The person at the counter of Toronto airport was mean the person charged 20 dollars for 1kg extra even though my luggages were 24 and 15 kg. I asked why " this is not my father's company" was that person's answer. It was fine to charge for extra luggage but those words were so mean for a person who landed for first time in Canada. I could had transferred my extra 1 kg to my 15 kg luggage but these words didn't seem nice to me.

I'm an inexperienced traveler so I called to get help from a travel agent. Got quoted nearly $6,000 for airfare that I found online for $3,200. BEWARE

The driver was excellent but the lady at the counter of the Toronto airport had a very poor attitude. She should work at the back and not in front with the public!

On time, they will talk you to your gates and you don’t have to worried about anything during the trip. They even recommend you the best time so you don’t miss the flight.

Great service as always. Clean bus. Great, friendly driver. He even pointed out a few cool landmarks on the ride like a little tour, which was unexpected and interesting. I booked for London-Toronto international, and then back to London after my trip was over. The man on the phone was very helpful with planning the timing of my trip so that I wouldn't be late.
When I landed back in Canada I went straight to the desk and they were able to squeeze me onto an earlier bus than I had originally booked so I got to go home earlier, which was fabulous. Very happy with this service and I always recommend to anyone who is traveling.

They are very efficient, but we were delayed due to persons being picked up at the Days Inn with extra luggage, which took the driver a good 15 min to try and accommodate and was very worried about not being able to fit it all in. It is very concerning when people do not read the recommendations and the Robert Q regulations. I hope that Robert Q exercised their rights to charge the customer for not following the allowed baggage. I am very pleased to have the Robert Q service and will use it in future.

Very nice customer service by driver named vicky. I had issues with my right leg was having difficulties so he helped me throughout. Good work vicky

I had scheduled to travel with RobertQ from Toronto Pearson to London with my wife, and we were after a 14-hour flight. The check-in officer at the RobertQ airport office (Terminal 1) had a really bad attitude. There was an unavoidable change in our destination address that we got to know when we arrived at the Pearson airport so we communicated it with her 1.5 hours before the bus's departure. She acted really annoyed about it and it was really frustrating to see that. We asked if we could pay for the address change as we had heavy baggage (with us that we could not carry on our own to the new place (which was about 2kms apart from the previous address). (I had read that the RobertQ change policy is that we have to notify any change before the departure so I do not think that we had an error on our side.)

She charged an additional amount but gave no receipt nor updated email either. Later, we did not know that there was a taxi arranged from our RobertQ HQ, London to get to our final destination (we were dropped off at the London HQ). We had to load the baggage on our own to the taxi and unload them - and we were not even in a mood to argue. Overall it was really tiresome and not a smooth experience at all. Overall service did not seem to be worth the $ 200+ we paid, considering the experience. I should mention that the drivers helped load the baggage at the airport and unload them at the HQ.

Not the service I was expecting. Chaos upon 30 minutes delay of the bus. Bus driver is collecting randomly the numbers from passengers. People are rushing to drop their bags blocking entrance for others with their big chariots to the Big Charter Bus.
Yes, a charter bus not the cut small RobertQ bus you might be thinking about and the service for which you pay over 80$ a person.
Upon arrival in London no announcement, some people knew that that is where they are getting off, other are confused trying to exit only to realize that this is not the stop so aging chaos between those who are exiting and those who are trying to regain their seat.
The RobertQ serves on August 16th expected to leave Person airport at 19: 30 looked very much improvised. RobertQ driver in his RobertQ logo T-shirt, seating in a passenger seat was the only reminder of the service for which I pay a lot of money.

I always have a great experience with Robert Q, the drivers are always really considerate and friendly

Bus driver Don made an inappropriate comment about my friends while taking the bus from the Toronto Pearson Airport. My friends were having trouble with the seatbelts and Don was yelling that it was on the left. He then said “It might be that in India the seatbelts are on the right, but here it’s on the left”. I interjected and told him that it was racist to assume that they are from India, and that they actually grew up in Ontario. I explained that even if they were from India, that comment was rude. Don tried to argue with me and did not understand why it was inappropriate to say. This is very concerning to me considering he must drive many diverse people to and from the airport every day.

Great for transportation at a cheaper price heading towards the London area to the border at Detroit

Excellent shuttle service. Was on time and the Rob the driver was super nice. The shuttle was clean and comfortable. Took a trip from London to Detroit airport, made a couple of stops in Chatham and Windsor on the way.
Overall, would highly recommend.

Robert Q is the only way I will go to Toronto airport. Prices are reasonable, buses comfortable and clean, that staff are always friendly, courteous and helpful.

We opted for Robert Q from London to Toronto airport. We took the 8 AM shuttle. It picked up (additional passengers) from Days in on Wellington Rd and a hotel in Woodstock. The bus we were on was pleasant, clean and spacious. Driver was professional and friendly. Pro tip you can pickup coffee from Tim Hortons which is adjacent to their Wharncliffe Rd location.

Great experience. I paid a bit extra to be picked up from home because I wanted to be sure to be on time. I went out for lunch expecting the Checkers driver to be there 45 min early and when I got home, he was already there, 15 min earlier. He was nice and we had a nice conversation to the Robert Q station. From there the check in was very smooth. The gentleman there was calm and let me know what would happen. After a brief wait, my luggage was put on the bus and I fell asleep it was such a nice ride. It was a very warm day, so sure appreciated the air conditioning on the bus. Although I didn't bring a drink, there was little spot to put your drink and I could also plug in my phone.

Pretty affordable method to get to and from Pearson airport, but dear God this shuttle bus needs new suspension. It feels like you’re getting slammed around if it drives over anything thicker than two loonies stacked on top of each other

Hi we went with Robert Q to Toronto airport in April. The best ride ever they have the best service around London no one can beat them the are there for u in every step of the way. We need this. They are number one in our books