Rogers

The rogers are so rude to their customers and they are not willing to return our leased phones and they are saying that the are not responsible for what happening to the phones but we called rogers and they told us to come to this location and return it. The rogers employees name is Jonathan.

5 days ago I had a lot of help at Rogers in the Kingston centre. Julie and. Josh wee fabulous. Thank you for great customer service.
Anita

Payal Patel gave me great service- knowledgable, articulate, courteous. She is the reason I did this transaction. I will suggest to others they come to this store.

Payal Patel is so knowledgeable and proficient at her job without being pushy or pressuring me to buy a phone I didn't need. Got exactly what I wanted. I'm very happy!

My husband, myself and our two teen children came in to get new phones for the four of us. We were served by Payal. She was incredibly proficient and made what is normally quite complicated, go very smoothly. Happy customers!

Max was very road with me, I went there at 5: 33 pm and the lady told me that they are close and they should close at 6: 00pm
Bad management.

I called in for help to resolve an issue of a faulty SIM card, and Mitchell went above and beyond to help me resolve the issue by making an innovative solution work for us. I was impressed!

Suuper nice people, they know what theyre doing very well, went in, got a plan and came out in less than 10min.

Excellent service! Mitch is very approachable, knowledgeable, attentive and has a sense of humour. I highly recommend Rogers at the Kingston Center.

The gentleman was great. He helped us with our problem Chris is wonderful salesperson. I would go back to them again. Thanks for helping us out.

Best experience i ve had. Max set me up with everything. I will go back to that location everytime.

I was in Kingston from out of town and needed to replace my phone quickly. Victoria was the most attentive salesperson.responsive, quick and very friendly. I watched her colleague Mitch go out of his way to help a senior couple with some phone logistics. They followed all health and safety protocols. Shoppers in Kingston, if you need outstanding cell related services, this is the place. Many thanks from a more than satisfied customer.

Amazing customer service. Went above and beyond for myself and my partner. Stayed late, called around for the phone we wanted. Super friendly and very welcoming. Julie, mitch and andrew

I dealt with Andrew today at Rogers and he went above and beyond my expectations. He helped save me money on my plan and explained a lot of things I needed help with. Both he and Julie are kind, knowledgeable and work hard to get you what need efficiently.

Needed a new phone and Andrew was amazingly helpful. He explained everything to me and made sure I was comfortable with everything I required. I would definitely recommend Andrew and Julie. Thank you so much for the great customer service.

A+ friendly service. Andrew and Julie, the managers, are fantastic! Andrew helped me pick and set up my new phone - he even installed the screen protector for me (I'm notoriously bad at that). He explained the contract very well, and told me about all my options, which I find hasn't been the case at other Rogers locations.

I dealt with Julie and Andrew today to upgrade my phone they walked me through the steps and made sure I understood every step. It was seamless and easy. Great experience, great service!

Won't let me in to make a payment. Payments only allowed by phone.well, if I had phone service, bye bye, Rogers.

The staff was very knowledgeable and helpful. I was very pleased with the service I received at this store.

The staff are friendly and polite. They helped me quickly and efficiently. 10/10 would definitely recommend

Great service st the start.asked if I wanted a Rogers MasterCard (cashback) and I specifically asked if they was an annual fee. I was told no by Ben.there is a fee of $29 annually.not happy.the plan I got included a free tablet Samsung and I bought the iPhone as well.there was no discussion of a $10 monthly charge to my account for services. I wasn't told that nor did I ask for it.

Tried twice to talk to same reps at the store.there was a lineup of people. I waited 40 mins and left matter unresolved. I went back 2 hrs later same thing major lineup.no acknowledgement by staff that I was even there once let alone 2 times. I waited and left again after another 40 minutes.how stupid am I you say.stupid. I've been with Rogers for over 15 years and they still amaze me with their steadiness at these local stores.