Rogers
9 reviews 355 Wellington St Unit 148, London, ON +1 519-858-3740 www.rogers.com/stores/london/citi-plaza suggest an edit
16 June 2023 7:01
Does not now proper information about offer and showing me high price of pixel phone and actual offer price for mobile was less
01 May 2023 15:15
My friend refered me to this store, the store manager is very good for helping students with promotions. We got all Promax here.
27 April 2023 17:11
Shelly sent me text about the offer, so I came got phone for promotion and free accessories, she offered the best. My wife may come grab another phone. Friendly store.
11 February 2023 8:05
I don’t think I’ve ever experienced customer service more rude than this one. It’s so rude it’s funny
30 December 2022 8:41
My family just came here and got black friday deal from Shelly. Thanks Shelly, very patient with us.
16 October 2022 15:54
Agree with other negative reviews about customer service. The worst experience I have had in any store ever. Thoroughly unprofessional associates and store manager. Avoid at all cost.
The store manager doesn't even know how to talk to customers. I went there to inquire about plans and get a connection. First of all, she didn't have any clue and asked me to call customer service. I am fine with that, but there is a way to say that. Shutting me off and my questions is not the way.
I left, spoke to customer service, went back there (shouldn't have, in retrospective) and got my connection setup with the help of another associate. She set up my account, completes everything and prints me out a receipt with the wrong name and wrong address. When I ask her to update, she wouldn't even look at me.just said "call customer service". Couldn't she atleast add a "sorry sir"? Nope. And the store manager was right next to her without making any effort to improve the situation, even after expressing my dissatisfaction of the situation. I have been managing teams for over 10 years and I was clearly able to see lack of training and mentoring and bad attitude of a leader reflecting in their team.
Bottomline, no matter who you talk to, you are always going to end up with below average customer experience. Better find another place to give your business to.
The store manager doesn't even know how to talk to customers. I went there to inquire about plans and get a connection. First of all, she didn't have any clue and asked me to call customer service. I am fine with that, but there is a way to say that. Shutting me off and my questions is not the way.
I left, spoke to customer service, went back there (shouldn't have, in retrospective) and got my connection setup with the help of another associate. She set up my account, completes everything and prints me out a receipt with the wrong name and wrong address. When I ask her to update, she wouldn't even look at me.just said "call customer service". Couldn't she atleast add a "sorry sir"? Nope. And the store manager was right next to her without making any effort to improve the situation, even after expressing my dissatisfaction of the situation. I have been managing teams for over 10 years and I was clearly able to see lack of training and mentoring and bad attitude of a leader reflecting in their team.
Bottomline, no matter who you talk to, you are always going to end up with below average customer experience. Better find another place to give your business to.
08 October 2022 0:30
Shelly was great. She explained everything and all the fees associated and activation fees and how much to expect on my first bill. Kudos to her. Definitely a go to location.
11 September 2022 18:41
Knew Shel almost 5 yrs, this is the third phone pixel 6A got from her, taught me how to use fingerprints, very patient.
03 September 2022 14:56
I came from U. S for school need set up wifi, called customer care an hour saying can't take my American ID: (. I went to store got all service setup less than 10 minute! Yes the store manager helped me and her name also SHELLY! Thank you Shelly!:) I will back for Canadian number as well.