Rogers

Took unauthorized payments from my bank multiple times.do not deal with Rogers. I will be cancleing my shaw account just because Rogers owns it

Rogers is exellent for people that want to pay for internet but don't want to access the internet.

Very pricey especially if you are a long term customer. Switching after 15 years as their new client rates are half of what we are paying.

Not even sure how they have a 3.5 must be bought and paid for 5 star reviews. I have been with rogers for almost 12 years. In the begining I chose rogers because they were the best and most reliable service at that time. I have stayed with them over the years and in the recent 3 years the service has significantly declined. I had several disputes with rogers over multiple issues. One time rogers charged 650 dollars for 1 month of phone service on a no tab plan. When I called to complain no one could explain why I was charged this amount I did not make any calls or do anything to incur charges. I was told it was their mistake and that they could not refund me but instead would credit me the amount over the next few months to compensate. I was not happy with this resolution but I was told its the policy and they refused to give me a refund. The following month I was charged for my phone service on top of the 600 in over payment that they had already taken the month before. I called again to resolve the issue and was on hold for hours and given the same solution as previous. I took them off autopay immediately and never put them back on. Finally 3 or 4 months later I finally started to see the credits on my invoice. Just over a year ago like many canadians my cell phone and internet did not work for 2 entire days during the great rogers outage of 2022. I was given a misely 6 dollars off my bill for having to lose a full day of work and not be able to communicate. Luckily I didn't have to call 911 cause even that did not work. Rogers is too busy buying up all the competion to ensure their monopoly can control the price margins. They just spent billions buying shaw and offer me another measly 5 dollars off when my internet was unreliable and constantly going down for 3 days in a row. I work from home and asked the sales person specifically when setting up my internet if the internet in this area is reliable, of course they lied to get their sale while its the least reliable internet provider I ever had even my dial up internet was more reliable then rogers ignite. What a disgrace, treating customers that have been with you for decades like they don't pay your salaries. I can not wait until my contract is over next year so I can switch providers. Also can't wait for those desperate sales calls to try and get me back, it's going to be fun telling rogers to go fly a kite.

I’m highly dissatisfied with Rogers! (
Third outrage in the same week, and to get compensation for the time I’ve paid for but received no service due to Rogers’ failure to fulfill its obligations, I have to contact them after EACH outrage and beg for credits (although they definitely know the time and each client they failed to provide the service!)
I’ll definitely change the provider!
Please, never start using their Internet service! They promise a lot, but do not care about the service and clients! (

No internet service for 4 days and still don’t know when I can get service, I am not able to do my work and their customer service repeated the same meaningless words over and over again. I wasted my days to talk to them to figure it out. Rogers is def the worst company I’ve ever experienced.

Overpriced quality services. Canada is in a rough spot and Rogers doesn’t care about making an essential service affordable. Developing countries offer way cheaper and reliable service. Rogers board members are interesting.

Unfortunately this system doesnt allow me to give 0. The WORST OF THE WORST. If you still want to be mentally healthy, stay away from Rogers and FIdo! More than 10 years with Fido, I finally cancelled all my service with them giving how frustrated I was every time calling them. Not mentioning the long waiting time, you will get inconsistent service/msg every time you called. For example, when I cancelled my service back in April, I was in store 3 times and on the phone 5 times just to return the modem. Only because some of their rep told me I can return it in store while others was telling me I need to mail it to the warehouse! 2 months after I cancelled my plan, I decide to just give up chasing 30 dollars which I supposed to get back from them because I overpaid the last month bill. In between, there are a lot of phone calls and finally I decide to give up because I dont want to have mental breakdown. WARNING: STAY AWAY FROM THIS COMPANY OTHERWISE THEY WILL DRIVE YOU CRAZY!

I wish I can give zero stars.
I have been contacting rogers every single day since May 1st, 2023. There is no solution provided to my queries. There is no home internet installed which was initially requested on April 12,2023. It has been a more than a week my work is getting impacted every single day since I became dependent on rogers. I have called every single day and was on call more than 2 hours each day. No one is able to help me get a definite timeline and when the issue will be fixed. I do not accept this kind of service from rogers. They keep sending me different departments and no is helping. Customer service >technical department > Senior technician> migration > customer service. These guys are going circles and 100% responsible for my degradation of performance at work.

The most biggest propaganda company, that will offer you internet and cellphone plans at a high gouging price!

I spent 4 hours and 28 minutes trying to switch my 95 year old mother's phone plan from $25/month to "pay as you go" $15 plan. After spending 1 1/2 hrs unsuccessfully trying to reach a human agent by phone or online, I made a trip to Rogers store at Bloor St and Ted Rogers Way on February 1st, 2023. After a reasonable wait time I spoke with an agent and explained the situation. The agent offered to switch the plan from $25 to $15 and I left assured that my trip was successful. Unfortunately my mother's Visa card continued to be charged $28.25 and $33.90 in February and March. On March 17,2023 I called again and spent 1 hour speaking with a customer service agent who was unable to assist me and finally escalated the matter to a manager, who was able to resolve the problem quickly and refund the overpayment. I am appalled at Rogers blatant disregard for their customers needs, their phone system set up to make it virtually impossible to navigate, and their refusal to hire enough customer service agents to handle the "unusually high volume of calls", which is an obvious lie, because you get the same "unusually high volume of calls" message anytime and every time you call, so how is this "unusual"?

I would be extremely surprised and change this to a 4 star if my internet would stay connected for 2 days in a row. We've done all your steps, upgraded all your services, still nothing but problems.

Spoke to Ysa, worst customer service. Policies are not practical. Broken screen go fix it.stolen phone we will send new one. Waste of money paying 16$/month to have to ship out your phone to go without a phone to have it just fixed. Should have jst lied and told them phone was stolen. Makes no sense.

Our neighbourhodood has been experiencing outages since March 10. The internet cuts off consistencly throughout the day, which makes our work impossible as we have to be on video calls with students, colleagues, and clients. We have contacted Rogers three times. A truck came and said they knew the issue had been ongoing since March 10 and that it was due to a faulty cable in the neighbourhood. They said they had to find it to fix the problem. This was on March 16. Today is the 21, still not fixed. Today, I called Rogers and was on the line for over an hour. They said they could compensate use $2 even though we have had to tether to phone to connect to Bell network ($100). They do not know when it will be fixed.

This Rogers store location is the Corporate Flagship store. I have had my issues with Rogers, for Toronto and GTA as a whole they have more Cell Towers than any other Telecomm from what I understand. The store is bright and has a lot of mobile devices.

This was the second time I booked an appointment to install new home Internet and technician came without modem.
Now I’m again struggling to take appointment third time.

Just visited the store. Staffs were very nice and polite. I ended up getting a great deal. It was a pleasure doing business with them.

Went the other day to get a new iPhone. The model I wanted wasn't in stock. The Manager Lyndon said he would order me one in & call me. 2 days later he calls & says he has it in. I go to pick it up & he helped me the whole time & made sure once everything was transferred to my new phone that everything was working before I left. Lyndon is amazing! For sure I would suggest this location

Disappointed to say the least! Called to renew my elderly mother's Bundle with Rogers (Phone, Internet, TV) to find out prices have gone up well over 30% in 1 year. No Loyalty Program worth speaking of after a year, no seniors program after 50 years of being a customer with Rogers and no consideration of a good paying customer. Service goes down, Rogers credits customers and then takes their credits back 3 fold with the following bills, and considerably more with renewal. Guess that is how they can spend Billions in upgrades to protect their Internet Service from dropping. In the end the consumer pays one way or another.

Terrible terrible experience, hours in the line, threat comunicarían, the worst costumer service …

Third party PhoneProtectionPlanFreedomMobile (Brightstar), Rogers uses as their insurance company for customers, held my phone hostage at a repair shop until I paid an unjustified fee for repairs that were not done on my phone; as confirmed by the repair shop and subsequently communicated to Brightstar. After I paid the ransom for my phone and received it from the repair shop, Rogers immediately sent me an email as notification that my phone protection plan is canceled. After many correspondences with Brightstar, Rogers’ third-party insurance vendor for customers, they also refused to submit recorded transcriptions of our telephone correspondences to me stating it was against their corporate policy and that their recorded telephone conversations are for their use only. After a formal complaint, Brightstar (Rogers), refused to refund my money despite admitting on the phone they had made a mistake noting they had no way or process to refund as their corporate office responded to the complaint by stating there will be no refund despite the mistakes they made. I should mention each customer representative and manager I spoke with was extremely helpful and kind, they were all from the United States of America and they all noted, with respect to my complaints, their hands were tied as this was a Brightstar policy and that their corporate office responses to my complaints is the final answer. I suspect this is a common administrative mistake that they are in no hurry to correct; especially as it pertains to how profitable it is.

It's been 8 years of enjoying entertaining and interactive experiences but now, it's to say 'goodbye' for 1 reason: 'Bills are too high, not enough'.

Roger fraud company in North America and cheapest company in canada and cheats company in the world. They charge me 35 $ 6 months with no reason. Anyone email me I will explain for them.

Rude service
Through the intercom
“We only deal with new customers”
What a joke!

With all the money Rogers spends on name branding on sports arenas and advertising, maybe they should invest in customer service reps. They are ALWAYS experiencing high wait times.
Your call back feature failed twice on me. The calls dropped.
It's always a 2-3 hour ordeal trying to get someone on the phone.

The jingle you have. "You can do more". Like hire more phone reps.

I have functional neurological disorder and so this has really made me stressed. I don't understand how they can do this!? They are trying to charge me $350 for text messages between my number and my landlord for the past 13 months. I need this for arbitration. Like max 10 single texts total. That's MY data they store and now try to sell back to me. They say $100 per hour. But I have done plenty of administration work and this would take like 10 minutes not 3 1/2 hours! Soon I'll be sharing on FB. This is nuts. We need to wake up this isn't okay. BTW this is also sent from Rogers but that's because they own Fido. I'm a fido customer. This is nuts can't wait tell I can go to somewhere else.

My internet keeps cutting in and out and its been happening for about a month now. It has now caused NUMEROUS issues because I work from home and my child is still in school. Today I called to have the issue resolved. I called at 7: 00am and kept bouncing to different people because everyone kept sending me to someone else to talk to. 7: 45am, I still haven't actually spoken to someone and of course THEY HANG UP ON ME! I call back and didn't get a hold of someone until 11: 00am. UNPROFESSIONAL! I asked them for a time window when a representative will show up and they didn't give me one. They said they would just come some time today. I find this unhelpful because usually when I ask for a timeline from Rogers they give me a time window. I told them that I between 12: 30-3: 30 I can't have anyone fixing the internet because my daughter has class. If she was in high school or elementary I wouldn't mind her missing class. This is a graduate program. She is not wasting her money on missing class. Of course, the person comes at 12: 40pm. He speaks to my daughter and is EXTREMELY rude and is upset with her. I told the people at Rogers that time would be an issue. He said he would come back Thursday. POOR CUSTOMER SERVICE EVERYWHERE! I did my part to relay the information and yet my concerns were not properly addressed in a timely manner nor was it taken into account in full. Had the person on the phone tell me that they may show up during 12: 30pm-3: 30pm I would have rearranged an alternative for my daughter to be able to attend class so that the representative could work. The representative was snippy and grumpy. I would not recommend Rogers. Once my contract is over I will be leaving.

Says one thing and does another wishbone were accurate with what they have published and what there employees say about store times because they are all inaccurate which is pathetic especially being right next to rogers communications head office. Cmon guys try and be better

Most inefficient HR ever. They use collections agency to extort undue money from former employees

Price gouging bs, charge your full price while giving you half the speed you are paying for, frequent disconnects and ping spikes, the most garbage modem I've ever used, and let's not forget their Customer Support that lies to you. Yes this is your Rogers Canada, worst internet provider bar none.

Worst experience ever! Ordered internet over a week ago and the shipment got lost on the way, been calling the customer service everyday and they're as lost as the shipment. I wish if I could rate with a negative star.

Very bad service. They knock my app door in Toronto telling me about a promotion. Pay as you go & free modeium (no need to turn it back in case of cancellation)
I called rogers & they confirm the deal.
Know i moved to addiffrent city which they cant provide a service there as they said.
They keep calling me asking for a monthly payment & modeium return.what a bad way of cheating!
Eventhough i called before i moved and i been told to not worry because they will provide aservice there. Then they said no we cant. I lost the whole month money i paid all ready.
This kind of cheating has to stop & calling me everyday wont solve the proplem!
All new comers have to stay away from this company.
They will put you in a bad credit for not been honest with you.
Sign papers with them if you want to be safe. Or better stay away.
The seller who start the lying prossess was East Indian.
Every time the call me i will update my review.

One of the best retail experiences I've had in a long time - Hassan is a Rogers wizard! Since it's Black Friday weekend, I went in to the store thinking I was going to be waiting hours to make some plan upgrades but I was pleasantly surprised to be in/out in under an hour. Hassan helped me upgrade 5 plans which included devices, new numbers, and cases. I couldn't believe my eyes, watching how fast and accurately he set up each plan. His skill and efficiency along with friendly and helpful attitude made my retail experience 10 times better than expected.

Had 100% internet usage notifications turned off (not by us). Suddenly huge data overage charges appeared, despite us never going over historically. When we called, they wouldn't budge and kept suggesting forcefully that we switch to unlimited internet and they might waive the fees. When asked for proof of usage, they refused to provide anything. Feels like extortion to me.

RiRi the customer service person here told me that Roger's canceled my account wrong and will not take back the items they told me to return so we have to call Roger's back have them cancel the account properly and then bring back their items. Roger's sucks!

I’ve been a Rogers customer for decades and I’ve been fairly satisfied with their services.

This Rogers outlet is located on the southeast corner of Bloor Street E and Ted Rogers Way. It’s a long way to come down here from my home but there’s a great reason to do so.

I’m a WINNER! Say what?

I’m here to pick up my prize from a radio station promotion, namely Sportsnet FAN590. Now, I’ve also done prize pickups for 680News and 92.5 KISSFM as well at this same location. They are all owned by Rogers Media.
I don’t mind waiting for my turn just to say “I’m here to pick up my prize! ” to a staff member. After signing the contest disclaimer and correctly answering an unaided skill testing question, this WINNER is happily on my way prize in hand!

Most people giving 5 stars for THEM are emloyees. Same as their aweful CBV crooks collecting company. 2006 had some guy give me a phone, the plan was not as said, he refused to deal with it, 3 calls over 15 min (cancel dep.), then went to their store, refused to do anything.
They close my case in 2016, but still have CBV at me.

Good customer service. Can pay bills there. Phone displays and sales available. Nice atmosphere

Still at harrassing me as so many, give contract to very bad agencies.
13 years latter.of an idenpendent salesman who lied to me.
Could not get them to cancel. Say NO to FIDO & ROGERS!
EX employees; Save yourself some time and find another job (CBV). Not worth it. Management is extremely poor. Racist and does not know how to run a call center.

Called three times at store opening fifteen minutes apart. No one picked up. The phone rang nine plus times each time and still nothing. My partner bought his cell phone at this location so I know there is a retail store here. But to be soo busy at store opening, no one will answer a phone?

It certainly doesn't make us Rogers customer feel special in anyway. Considering I was trying to get my partner on Freedom, but dummy forgot to bring photo iD. So we already have cable and internet with Rogers so he added a phone.

Staff has been very helpful the majority of those times I dropped in without an appointment. It wasn't a problem apparently. Their job is to sell products and plans but I was pleased to see they don't push the sales attitude at all. This will make me much more willing to come back when I do need their services.
I also know who I will want to talk to, having scouted ahead when it didn't matter and see who was helpful even when they knew that there was not going to be a sale.

Rogers
Feeling completely scammed, I’m about to watch my credit score take a huge dive down because of Rogers. After having my phone suspended 3 months ago for non payment, my services were suspended but my billing cycle was not. To the tune of roughly 300 dollars a month due to data top ups that would not be removed no matter how many calls and requests I put through (being told they were removed to find the charges still present on the next bill) so with a 900 dollar bill and unable to pay I told Rogers I needed my billing cycle canceled and when I could I would bug out of my contract. I was not able to cancel my billing cycle because my account was already scheduled for full cancelation. (At this point I’m still trying to find out how to get charges removed for the extra data top ups ect. I just received another email today saying I’ve been charged another month (I asked over and over about this) I currently owe $1156.73 on a phone that has not been active since later October. I’ve been denied the option to cancel my account and flat out lied to over any phone calls I’ve made with customer service, and I might add any phone call I’ve made is in fairly high spirits on my part. ROGERS, you are the absolute worst, sneaky, credit ruining slime I’ve ever had this did please of dealing with. I’ll have to spend what I’m sure will be a good portion of my day tomorrow dealing with my options.

So, yesterday I contacted Rogers for an on going billing issue.on going since September of 2018. I have been trying to get my wife’s account and mine split for months! I have called, she has called, we have visited 2 different Rogers locations.

I can tell you we have been lied to on the phone and in person. What company treats customers this way? I have been a Rogers client now for decades.but it’s going to end. And with my 2 children reaching the age they want phones I can promise they will never deal with this company as well. All this over something as simple as creating 2 separate bills.

Hours of my time wasted, truly an experience I will tell all about moving forward.

Robert McDonald
Andrea Braun

Poor, poor, poor customer service. We never would have switched from Bell if we had known that Rogers customer service was so horrible. We have been waiting over five weeks for a return phone call for a credit due to us. Of course, because they owe us a credit, we will never receive a call back. WARNING: STAY AWAY FROM ROGERS

Excellent example in how NOT to deliver good customer service. Called for a business issue, reception transferred me to another department without telling me that they closed in 10 minutes. After waiting on hold for half an hour, I clued in to what happened. I really wish there was more competition in the Canadian internet sector.