Rogers

The most helpful staff at Rexall in Alliston, they have gone to the extreme to assist in everything. I simply can’t say enough a special thanks to Shelly for today’s assistance in trying to activate a Be Well card for me. She made calls tried my phone and made certain that I had all the information necessary for the savings with the Be Well card:)

Great service today at the Alliston Rogers.
Thanks Demarr. Very knowledgeable, helpful and professional.

Rogers/Yahoo Canada Specializing in providing Preferred Plan services for SENIORS AND People with disabilities in Canada

I came to Rogers to get set up with a new router and internet and I was very impressed with the service. Dan and Cass were super helpful, answered all my questions and got me set up right away. Definitely considering on switching to Rogers.

Had some Issues getting internet setup.

Christian nailed it out of the park. Got the old account cleared up, got me setup with a new account, equipment, and online in the same day. After waiting over a week with no news previously, it was a much welcomed change of pace.

Thanks again for all your help.

Dan and Cass were awesome at helping us set up our Wi-Fi after moving to the area. They also gave us a great deal and let us know how things worked out price wise.

Daniel was an amazing rep. Made sure everything was well taken care of and assisted with any and all questions.

Amazing help with getting new upgrades for my phone and watch! Denser was exceptional, professional and kind! Very much recommend!

Dan is the absolute best rep around. He is wonderful to work with and made the entire process easy and enjoyable. 10/10 will go back just for him

Cassie was a fantastic help in helping us pick a device and finding the best plan to save us money. I would definitely recommend this Rogers store!

Daniel was awesome at getting my internet set up with technical issues! He was able to resolve it and get the order done in a very timely manner!

Dan was extremely helpfull and thorough and everything was handled very efficiently I am very please with my last visit to the alliston rogers:)

Amazing service! Demar, Cass, and Dan are a great team. Their customer service was incredible. All three team members offered solutions, tips, and advice saving us money in the long run. Thank you for the great service

Great service! Super fast, they were able to take my info over the phone and get my internet set up in under ten minutes. If you're posted to CFB Borden, go here for your internet services, you wont regret it!

Wanted to set up Wifi at CFB Borden during my time here for several months. Was taken care of over the phone incredibly quickly by Daniel, one of the managers. Very professional, helpful, and efficient. Recommend.

I had the pleasure of having Daniel the assistant store manager help me out set up a new phone and internet plan with me and went absolutely above and beyond with the customer service. I HIGHLY recommend this location!

Dan was extremely helpful and easy to communicate with! He made my experience with Rogers very quick and easy to get my internet set up at my residence. Thanks again!

Dan and the team at Rogers in Alliston are the best. Knowledgeable, fair and efficient. This is how businesses should be run. Thank you for overachieving!

I went in to switch services from another provider after not being happy with service. Daniel was my representative today and went above and beyond to get me set up and was super informative! All the guys at the Alliston location are great! They’re attentive, knowledgeable and very welcoming:)
thanks again guys!

Amazing customer service from Daniel! From start to finish he did everything he could to get us exactly what we wanted in our plan! Highly recommend Rogers alliston and Daniel to everyone!

Great customer service, knowledgeable, friendly and switched on. I dealt with I believe his name was Dan, he had the beard of a majestic Viking and and the wisdom of Buddhist monk. I have no doubt that if you deal with him there is no issue that can’t be solved!

Dan is extremely personable. Great personality and customer service. Came up with options, did his research and genuinely is interested in figuring out what’s best.

Noah and Dan. Absolutely amazing Service Reps, friendly, knowledgeable, and fast!

Went in with a couple friends, they helped all of us so efficiently and we had an amazing conversation.

Highly recommend this location for any cell phone needs!

Great overall experience from the staff. Very friendly and knowledgeable on products and services. Made phone and tablet set up easy and stress free.

Great and friendly service at this location. Tyler went above and beyond hooking me up with a hard to find phone and got me a better deal than what I was offered over the phone. Thanks again!

I had been there for my home internet and I got really good deal. Denial the guy attended me explained everything to me un detail and suggested a best one. Highly recommended place for any Rogers service.

Great customer service! Definitely go in and ask for Dan, he was amazing to work with and provided exceptional service!

Daniel was a lot of help, was able to help me out getting internet on base in Borden when general Rogers customer service was not able to. Thank you!

10 out of 5 stars, Daniel does not make enough money for how excellent his service was, he NEEDS a raise. I got such a good deal on internet, its basically free and the banter of the store made for the best atmosphere.

Daniel’s customer service skills are above par. I was impressed by how much he genuinely cared to assemble the most affordable package for me. I’m very happy with my new phone and plan.

Someone walked to this location and said we were related and we've lost our phone and needed a new sim card. They were handed a new sim without any identification and they proceede to gain access to our cibc account and stole all our money! I'm so mad. Worst few days of my life

The store has a really cool atmosphere.the staff is very good.especially Daniel, he is very patient and knowledgeable. I will definitely be back at the same store for future needs or transaction.

I was dealing with David. First of all, he was very rude to me. Second, he did not do his job- he did not make changes to my account as I asked for! Here is the story. On June 27 I returned a tablet and ask to cancel the plan. After that I had to visit the store twice and to call 4-5 times to remind about myself. Finally I called general line Fido and was said that all the changes I asked for should be made immediately at the very first day! I come to the store again, angry and upset, David was very rude and instead of apologies he asked me to leave! Other worker helped me and did all the changes in 2 minutes! This is the very first time during 16 years I am in Canada when I have received such an inappropriate service and attitude!

Nathan n staff was very pleasant and helpful. Best customer service I have ever received at Rogers. Thank you!

Excellent service by the man there. I cant remember what his name was but he had good insight and was able to help with all the issues I had with my old phone/new to me phone. Thanks

Shout out to Tyler, super friendly and smart salesperson. He activated 6 lines (Business plan) in around one hour. He knows exactly how to get things done. Highly recommend to go see Tyler if you are planning to switch to new Device.

Nathan deserves more than 5 stars at the Rogers Centre in Alliston. He spent a lot of time helping me choose a phone, setting it up and also getting changeover to Ignite. Extremely patient and knowledgeable. If you want great customer service and decide on Rogers, ask for Nathan. Thanks again!

Alliston is amazing went to Canadian tire this week and the managers and the staff were exceptional. Manager Mark, Staff some I cannot even remember some names but I want to give say thanks also to Tyler at the parts desk for keeping us informed.

The customer service here is non-existant. I went in to get help with my wireless internet and the only response I got was "there's nothing I can do". No "sorry to hear that" or "let me try and help". Just a straight up, not even caring, response.
When I called the customer service line they gave me to cancel my internet, that Rogers agent was aweful too. Hidden fees everywhere that were not mentioned before. We were given a "free" tablet that we now have to pay $250 for. It is rediculous and I guarentee we will never be dealing with Rogers again. Nothing but trouble and headaches.

Great customer service. We previously had bad experiences with Rogers however after visiting this location I can stay our opinion surprisingly has changed. Clay at this location is simply amazing he went above and beyond to make us happy and change our view towards Rogers. I can not say enough about how we were treated he made us feel special, listened to our concerns and resolved it. We walked away shocked and surprised about how professional yet friendly Clay was, willing to go above and beyond. I would actually say all the other staff members were also very helpful and I can tell they are willing to do what it takes to make the customers happy. I would recommend everyone to visit this location and experience it themselves.

Clay was simply amazing along with the rest of the staff at this location. I m not a big fan of Rogers based on my previous experiences with them, however my my opinion has changed just because of this location. Clay did everything and went above and beyond to make me happy after my bad experience with Walmart wireless worker that messed up my plan and failed to give me the correct info. Do not waste time if you are in the area just go to this location and you will not regret it.

David and Chris really went above and beyond to help me get the data transferred from my mom's old iPad to her new one. Fantastic service guys. Thank you!

Fantastic service! Went out of their way to order a device that was out of stock when every other Rogers in Ontario just told me “sorry, we don’t have it”. The manager David helped a ton and made the whole transition to Rogers super easy. Worth the drive!

When we moved to a place without traditional service coverage, we looked into all options available for home internet. Since Rogers recently introduced unlimited data plans, we went to their highly rated store in Alliston and we were not disappointed. Kim came up with a great plan that not only gives me unlimited data on my mobile phone, but also at home for everyone else for much less money than what we thought we would have to pay in first place. As it wasn't in stock, Kim managed to get the required hub in from another store for the next day. When the hub at home was slow at picking up the signal, she sent suggestions how to get it right and it worked. Great service, we fully recommend this place!

I was recently in the Rogers Store as i wamted to switch grom Bell to Rogers and i was assisted by Kimberly. I have to say that she knows the technology very well and she made my transition work very smoothly. I really appreciate all her assistance.

Tried to cancel my account in-store, was directed to call in (no big deal, no stars lost there.) However, I asked if I could return my equipment, they said yes and took it, then *refused* to give me a receipt or a return number. After spending an hour on the line with some lovely customer service reps, they told me that they were dead wrong in doing that, and that I will have to do some legwork to make sure I don't get charged for "lost equipment. " Yes, I should not have left without getting a receipt, lesson learned, but straight-up refusing to give me one? Come on.

Excellent customer service. Very knowledgeable and willing to assist down to the smallest detail. Walking customers to the door is an added touch to show how they value they're customers.

Was looking to switch providers and get on a better plan! Met Josh the other day who is the MAN! Got me on a plan that works for me at an affordable price! Very professional, answered all my questions with ease, and an all round great guy! Definitely ask for Josh next time you go in! Thanks again man!

Although the service is fast I have continuously had issues with the way they set my billing up for my phones. I never receive my bill whether it be via email or mailed and payments never go through. Every time I go in there the staff isn’t too much help and don’t help out with problems properly

The staff here are absolutely amazing! Incredibly talented, multitasking effortlessly and the most professional team I have seen. Anyone wanting to learn customer service should spend some time here. Thank you Clayton, David & Courtney!

Great service from Brittney! She transferred over all the info for us, and got us exactly what we wanted. Definitely ask for her if you go into the store!

Was given assorted power adapters for my upgraded cable box and have to physically return to in-store to exchange them.

Even though it was super busy the evening we went in, the staff were able to work through the line fairly quickly and see that everyone's needs.

Always helpful, great group of people, even one young lady who "serenades" while she's looking stuff up.

If you need anything make sure you go see the manager Brad, the guy is all over everything! Wouldn't want to deal with ANYONE after dealing with him! Thanks guys.

Rogers alliston is the best store in the land, we always deal with Brad the manager, he is a great guy and we couldnt be happier