Rogers

I've been a Rogers customer for 15 years. In all those years I cannot say I've ever been more impressed with the customer service than the day I met Daniel @ the Rogers in Cambridge Centre Mall.
Daniel is absolutely amazing. He took the time to make sure I had the best plan Rogers could possibly offer me, he was extremely thorough in walking me through my hardware upgrade, my new Rogers Mastercard and any questions I had. I can't thank him enough for everything he did that day. Truly a gem of a person and not just your average sales associate. I'll never go to another location that he isn't working at. Thanks again Daniel! I love my new phone!

Anirudh is the man, went above and beyond to cater to my needs. Thank you for being customer oriented!

Zach was great! Super friendly, patient and helpful with the purchase of my new iPhone - thanks so much!

Tom was very courteous and helpful in transferring 2 lines to Rogers. He answered all my questions promptly. Great customer experience!

Had a great experience with Daniel, he guided me on what I should do to upgrade my phone and save on my internet. His expertise is how I now save almost $80 a month for both services whilst upgrading to a brand new phone. Once again highly recommend Daniel and his work!

Rogers store in the Cambridge mall.
Just added 2 new lines, and two new phones for the Buisness account.
Rae was extremely knowledgeable and helpful to help us select the correct plans.
Strongly Recommend!

Thank you to Daniel. For the exceptional customer service. Your help kept my account with Roger's.

I chose to stick with rogers because of the good customer service experience i had here.

I went in looking to upgrade my plan and ask questions about which plan would be best for me with long term travel to the US for business. Had a great experience with the rep trying to give me good advice on which plan to choose and even suggested going with a competing US carrier for a lower cost plan. I decided to go with the highest end rogers plan as it best suited my needs and the excellent service sold me.

We needed to upgrade 3 of our iPhones. Zack was very knowledgeable and incredibly helpful in every way. He made our entire experience very pleasant. I would have no hesitation recommending Rogers to friends and family. Zack is a tremendous asset to Rogers. Well done and thankyou.

Was there about a month or so ago to trade in our phones as our contract was up. They were friendly and kind and told us that the plan we were getting was the best deal.they ensured us that they had switched our plans over.we’re having wifi problems and had to contact a rogers rep she informed us that they had not actually changed our plans and we have been paying our old phone plan not the current one. Considering we were at the store for over an hour and under the impression that we were paying for more data it’s ridiculous that the plans were never updated. The phone rep was able to give us a way better deal and she even admitted how horrible this situation was.

Manager Joel - Next time you want to talk badly about a customer, who is not only activating a new cellphone but also switching their internet to Rogers too, make sure that customer can’t hear you. “I can do it manually, I don’t want to waste anymore time on her”

My wife has had to go back to your store 4 times after one of your team members said they couldn’t activate our new line and internet because of a suspected fraud using her name.

We called in to the number that team member gave us, he was incorrect with his assumption, it was easily fixed by the agent on the phone.

Maybe you should waste some of your own time and learn how to handle issues with some tact and respect.

I’m going to waste some more of my time and make sure this gets escalated.

Very informative and knowledgeable staff, answered all of my questions. Awesome selection of phones and accessories in a clean and organized store. Talk to the staff for a phone plan that fits your requirements and don't forget to ask for any promotions or discounts that they may have to offer.

Went in to get a new phone and plan. The employee begrudgingly put down his book that he was reading, told me he couldn't move my account and couldn't help me (which I was able to solve for him, and I don't work there.). After telling me he was creating a new account under my name, he instead just added me to a family members account, obligating the wrong person for the cost of the phone. Def do not go here

We had a wonderful customer service experience with Pat at the Rogers in the Cambridge Centre! Thank you!

Sophie
Great customer service.
Returned our phones while interacting conversely with the client.
5️

Once visited the store 10m before closing time, I just want to ask a simple question about a promotion was going on, and I felt that they were about to kick me out from the store, so I did not bother and leave, understanding that it is the end of maybe hectic day for them.
Today I visited the store @7pm, 1 hour before closing time, there was no single customer there, when I met the only associate, I had even worst experience than I got before, I was not welcomed, I asked him if I can pull a chair to sit on after starting the conversation standing, I felt that I interrupted him from a very important task he was supposedly doing, and most importantly I got no single useful information nor advise whatsoever, I was almost bagging him to give me the info by telling him what I know then he either agreed or not.
Useless store, untrained staff with negative attitude, lack of customer respect and willingness to help, I don’t know maybe it’s mater of luck but the other reviews showing the same opinions.

Great service and great staff. Im super satisfied. Skyler was very helpful and knowledged.