Rogers

Rowan was very helpful, he even went the extra mile and helped me get a billing statement to open a new bank account.

Staff member Alice was rude, impatient, and unhelpful. Rough handling of my phone and a lack of professionalism.
The overall experience, including the use of personal phones during customer interactions and incomprehensible dialect, has led me to reconsider my decision as a new Rogers member.

I found Eric is extremely knowledgeable and very service-oriented. He even can distinguish dual sim card features of Asian vs North American Samsung S20 fe model. He also outlined the detailed process of changing sim card when landing in a different country.

Great place and amazing service. Alvin is a great customer representative and I'll definitely come back for more deals!

This is a very busy store where some customers have all day to ask questions. There was 3 staff on duty when I was there and all had their hands full. After waiting 15 minutes (which felt like an eternity) I asked the guy at the counter if it will be a quick process to just buy a sim card. The lady servicing another client near the back of the store heard me. In a rushed yet friendly and professional way, she came and multi-tasked and processed my request. Three stars because this store is just crazy busy but FIVE STAR for the staff member who is an activity listener and can multi-task and understand client's needs. I hire her in a heartbeat!

This guy name Eric helped me out with getting a SIM card his attitude was so rude and disrespectful and made me feel like cancelling. He seem like he hated his job. I would not recommend this store you’re better off going to a corporate store.

Yesterday, I went to 3255 Hwy 7 Unit E98, Markham in Markham on L3R 3P9. The service attitude was very bad because I needed to change the address and put on a black waiter, and I did not try my best to help solve the problem. I have been your customer for more than two years, and I decided to transfer to another telecommunications company when it expires next time. I have an unpleasant experience yesterday.

Useless staff. I wanted to sign up for internet, they were out of modems. I asked if another store had it. They were on computer for 5 mins and told me that none of them are open, come back tomorrow. I walked out of there, called the closest open store and they had modems and were open for another 3 hours.

I was very lucky to find the right person! I am not so sure, but I think his name is David. OUTSTANDING customer service: KNOWLEDGEABLE, EXTREMELY PROFESSIONAL and PATIENT. Due to his very attentive assistance I was able to obtain the best possible service there. Thank you. I did not interact with anybody else from that store and based on the reviews which I read AFTER, it seems to me that I was a lucky one. I am absolutely sure than nobody will be disappointed by this gentlemen with the name David. His English is impeccable and he really knows what he is doing!

Store closes at 7: 30 not 8: 00.

You should change your store hours so more people don't waste this time.