Rogers

Great customer service, very knowledgeable and supportive. They directed me to an android phone, perfect for my needs, and set me up with a plan on Fido, which will be such a step above, and much more efficient, from Freedom Mobile, which was just a terrible provider. Satisfaction guaranteed. Five stars out of five, all the way, in every aspect.

Aggressive, rude staff right from the greeting. Will NEVER go back to this store.
If zero stars was an option…

I want to express my immense gratitude to Dhaval, Milad, Val, and Daniel from Rogers Bridgeport. These incredible individuals provided me with an exceptional customer service experience that exceeded all expectations. Their combined knowledge, dedication, and willingness to go the extra mile truly stood out.

Dhaval's expertise guided me towards the perfect plan for my needs, while Milad's technical proficiency ensured a seamless setup process. Val's friendly and helpful assistance made every interaction a pleasure, and Daniel's commitment to resolving my inquiries was truly commendable.

Together, this team at Rogers Bridgeport has set an incredibly high standard for customer service. If you're looking for a knowledgeable, dedicated, and friendly team to assist you, I highly recommend connecting with Dhaval, Milad, Val, and Daniel. They have earned my trust and loyalty through their outstanding service.

The customer service was great at this particular location. I was helped by Vlaho (great guy) he helped set me up with a new phone and I am very greatfull (pixel 7 pro) I will stay with Rogers and recommend them to friends.

I had a fantastic experience with Daniel from Rogers Bridgeport! His exceptional customer service skills and in-depth knowledge of their products truly stood out. He went above and beyond to address all my questions and concerns, ensuring I had the best solution tailored to my needs. Daniel's professionalism and friendly demeanor made the entire process smooth and enjoyable. If you're looking for top-notch assistance, I highly recommend reaching out to Daniel at Rogers Bridgeport. You won't be disappointed!

This is not about a store but rogers in general. I needed a home phone internet and TV. Ordered and recieved no confirmation email. Takes apparently 3 days to get the ok to resend that. Cannot set up the rogers app and date they wanted to install they changed. In total I have 3 to 4 hrs logged with this company of issues and i dont have it hooked up yet. Mostly on hold or wrong department. Currently I have been next in line on hold to cancel for over 30 min. Never never again.

Oct 1st 2022, i was there at 5.50 but refused to take new customer by sayinh closed early. Their loss

If you are having over the phone headaches with Rogers I suggest you go to see Cassandra and Craig at the store on Bridgeport Road. I was with them for an hour and even though I still needed over the phone assistance they were fantastic at store level. Very helpful, very friendly and also very patient. I would recommend them highly and I will go to them for any future business.

Just bought another phone from Craig yesterday. He is personable, knowledgeable and great at multitasking! He deserves all the praise he gets on these reviews!

Best Rogers in town. Hands down. Would recommend anyone to this location. The team there is not out to get you.

Craig has sold me 4 or 5 phones over the last 15 plus years and I would recommend him to anyone in need of a new phone. He always takes the time to talk through needs, compare products, trouble shot any hardware issues and review your current plan to see if there is anything better currently available. I left with a new S21 and a reduction in my monthly bill. I appreciate the help Craig and I will see you again when its time for a new phone.

This place is all about money. No deals for low usage person like me.i dont need all the data in the world.i just want to use a phone for few calls and texts only.

Excellent service! Craig was knowledgeable, honest, and very friendly! Thank you for your help!

Craig was friendly, polite and multi tasked effectively to serve multiple customers. Good experience.

The gentleman who reviewed my phone plan was extremely helpful explaining my plan and contract. I believe it was Craig? He also gave me a direct phone number to find some data plans for my situation (broke situation lol) for the customer loyalty centre where I was directed to speak with Peter. He went above and beyond to help me lower my plan without breaking my contract and was very friendly to talk to.overall great service!

Good service nice employees the only thing i didnt know is i could have gotten a 200$ gift card for the same deal! Just next door at walmart my recommendation check there first.

Craig in store was the most entertaining customer service employee Ive ever dealt with. Very cheery and explains everything in detail.

He gave a fellow employee his commission on my phone sale without telling him and then stayed 20 mins after store close for me. Get in line and hope you get to talk to this man! Great experience.

Kieu and Craig both gave exemplary customer service. Above and beyond helpful.
Friendly, charming, funny, and low pressure.
10/10!

Due to the pandemic, returns for due equipment have not been possible. Got slapped with a 500$ no return bill, and need to go into the store because the Mail return Rogers said they would do, did not happen.
Waited for 60+ minutes outside in in +35°C weather, with 20+ other customers who came and went, while the only 2 employees spent the entire time doing phone setups for 2 customers with no communication to the waiting line, which did not move by even 1 person in that time. An express line for equipment returns needs to be implemented, or time limit for phone assistance. I tapped on the window to suggest this to an employee who shrugged and ignored me through the glass.

This is a mostly a fail on Rogers as an organization, but the under staffing and lack of care displayed by the employees makes you feel all the worse as a customer. I can't recommend going here at all with how it is currently run.

Couldn’t have asked for better service from Craig & Edward! Took the time to help me thoroughly before leaving the store! As a Business customer of Rogers I appreciate having “go - to” places that have the same qualities with hiring great people as I do! You’d be foolish to go anywhere else! See these guys today!

Got my new cellphone and new phone plan here, plus a couple of promos. Very friendly, patient and helpful staff who were willing to resolve all of my issues. Special thanks to Edward and Craig!

Went to Bridgeport store with issues on sending email from my telephone BB key one. Craig was very helpful to solve the problem. Now I am back to business.

Went to the Rogers at Conestoga mall first to add a line to our business account and get a new phone.this did not go well and they were not very knowledgeable.
Bridgeport location was recommended to me, and I am so happy I went there instead. They were so knowledgable with the business account and made setting everything up so easy! I will definitely be going back here for both business and personal phone needs!

Trevor is AMAZING. Helped us with initial set up for internet and cable. He even called for us to save us the hassle. He was apologetic for anything that took some times and Secured a better deal for us too. I would say you should always ask for Trevor if at this store!

Quick and great service! They really knew there stuff, even tips with dealing with those pesky telephone customer service reps:)

Visited the store today to return a cable box and get an additional one for a new TV. Trevor provided all the information I needed and set me up with a new Nextbox. He answered all my questions and was very kind. This is the best service I have had from Rogers in over 40 years of being a customer.
Thank you Trevor.

Visited this store on several occasions and experienced exemplary customer service. Edward was patient while I shopped for a new phone and explained the features of a few different iPhones which I had requested. Edward was pleasant and attentive while answering my questions. I left the store to ponder the options presented. When I returned to the store there were a few people ahead of me. Both Edward and Trevor greeted me while they finished with their clients. I particularly noticed how much time Trevor spent with an elderly client. Trevor was pleasant, patient and very understanding to the health concerns of his client even taking extra time assisting this gentleman safely from the store.
These two gentlemen are beyond helpful and many clients commented while we waited our turn. I have worked in customer service for many years, I was so impressed by the knowledge level of these two representatives and their focus and attention to superlative customer service. It was my pleasure to deal with Edward and to observe Trevor deliver wonderful service.

Went into the store today to get information about selecting a new cable package. Edward was more than helpful in explaining the alternative that worked best for our needs. He also gave me detailed instructions for getting to the right person at the call centre and what to ask for when making these changes to our account. A totally positive experience. Thanks, Edward!

We went in tonight searching for a phone for my mother-in-law. Luckily we connected with the manager Craig. He was soooo informative about different types of phones, and helped us get her a phone as well as upgrade our own. He spent a lot of time with us ensuring that we were fully satisified. He was also very entertaining, which was refreshing.

This was by far the best experience with Rogers I have ever had. I will return to this particular store for any of my future business.