Rogers Cable & High Speed Internet

I've called Rogers for home wifi and they brought dumb technicians to install wifi router in my unit! I was not home at the time of installation so guess where they placed the router and cable? Into the bedroom where I (currently pregnant) and two of my babies sleep in! The router was literally right beside my 1 year old crib and right behind my head. Never noticed how dangerous this was until I saw it in front of my eyes. On top of this, their internet speed is terribly slow and disconnects throughout the day. I am filing a complaint against this and will contact the company again to re-install the router somewhere else in my house. I generally recommend other companies, very disappointed of the poor services!

After suffering with geosynchronous Xplornet Satellite internet, getting Rogers Home Wireless (LTE) Internet is just amazing! Sure, one could order Starlink and wait for equipment to arrive at an uncertain month or year. What one needs to realize is that a 25 Mbps download speed and 5 Mbps upload covers the needs of most homes. As a comparison, you can get a car that goes up to 180 km/h (Rogers) or one that can go 1500 km/h (Starlink) but if the fastest you ever need to go is 120 km/h on the highway, paying the extra isn't worth it.

A glimpse of the technology and communication front runner with a view always toward the future.amazing!

Was told someone would come to hook internet up between 8am and 10am Monday. It is now Tuesday, still no internet and 5 calls later still no closer to having my internet. Roger does not care about you at all, your better off looking for other options. Also any 5 star reviews are probably just employees there.

Horrible services! Ever since i got ignite pkg i have had only problems and several technicians in to fix the delays i have been experiencing. It's making it impossible for me to work from home. So disappointed. I asked to switch back to my old plan and was told its becoming obsolete. It sucks i have to deal with this now and having to deal with it for all my services.phones, internet and tv. I am told the services are fixed but then the issues are persistent. So regret the switch over.

I don't have Roger's cable or internet. I haven't had any cable for about 20 years. I was looking at my house and I noticed so many cut cable wires. So I ask you Roger's, why can't you remove your junk from my house? You sneak into my yard and cut every wire thinking I might be stealing your services. I say remove them. Remove your debris from my house, so I don't have the eyesore. Disgusting the way you make my house look. Maybe I will remove all your junk, and then you will be trespassing if I catch you cutting wires on my property.

Every single time I have upgraded my phone and plan at the end of my two year contract I always have an issue between the new price of the plan and phone I was promised by the sales representative and the charges that show up on my monthly bills. I always get a reference number and if the agent has the capabilities (not all do) an e-mail regarding what my new plan and charges are to be. As I noticed early on Rogers likes to overcharge it’s customers. Which always results in me having to call in a few times to get the issue sorted out. As a result, I escalated my recent upgrade to the office of the president. I was escalated to a representative by the name of TENISHA JONES. She first tried to claim she couldn’t find the calls, which is fine, there are notes documented as I pointed out. She of course tried to claim my interpretation of the notes was wrong. However, little did she know that I document every interaction I have with Rogers, agent name, time of call and reference number, what they stated in the notes and emails (if provided). Unfortunately this is the kind of thing thing you need to do with a company like this, who tries to overcharge and hopes customers don’t notice it. That’s when her aggressive tone changed to and even more aggressive tone, guess she didn’t like speaking to an individual who had their facts in order and thought she could push me around. She then corrected it to what I was promised when I showed her where the notes stated what I was promised. She then forced my account to strictly be monitored with her. Given her already aggressively rude stance and condescending tone it was a nightmare. As she made several mistakes, which lead to even more incorrect charges. Rogers all in all could be a much better company if did a better job of actually screening and reviewing agents such as TENISHA as she clearly is not doing her job with the best interest of the customers in mind, which is something you would not expect from one of the the top levels of Rogers customer service. Never assume an employee at the top is actually doing their job. Given her mistreatment to put if lightly, I will be seeking out another provider for all home phone, internet and cellular device. Attempting to rip customers off and backing it with incompetent customer service is not how you keep up it today’s competitive market.

They were kind enough to give me a better package deal on my cable and Internet, better than what I was receiving from Bell.

For several months I have had severe pixelation and most premium channels black that say “Service unavailable try again later”. I am paying for services that are completely sub par. So called solutions have been re wire my cable from main box. Replace cable box. Techs have been here 5 times and another is scheduled another. They continue to charge my full price and only refund me if I call. The past 3 times I have requested that my cable be frozen until the issue is rectified. I was told it is not possible. So as of Monday if the issue persists I will be cutting all services and switching Providers. I do not have time to call Rogers and stay on the line for an hour at a time.

Got tired of their overage charges and proprietary hardware they force you to purchase. I've been with teksavvy for five years and couldn't be happier. I'm even happier that teksavvy uses the rogers infrastructure. Makes me smile.

Highly focused, dedicated, innovative staff and management with the goal of making everyone especially the customers experience more. The facility is Accessible, warm and welcoming to all. (The above review is my personal Opinion)