I like the feeling at Roy Barber Services, that of a well-run family business, with long-time professional employees who provide quality auto services. And yes, I have to mention the friendly manner and humour. Thanks!
I do a lot of my own mechanics and I DO NOT trust most garages, that being said Roy Barber Services is #1 in my books I will not go anywhere else.professional, reliable, straight forward and consistent. You guys have my business, thank you
I visited Ottawa with my family for the first time, my car had a failure in one of the engine sensors. I really appreciate the help they gave us, they were very kind and friendly, and thanks to them we were able to go back home 300 km to Montreal. Now, I have an honest, trustworthy, and quality garage in Ottawa.
I've been bringing our family cars to Roy Barber for at least 15 years now. I appreciate their honesty, reasonable pricing, clear communication, accommodation for urgent issues, standing by their repairs, sourcing of quality parts, and genuine caring and friendliness. I've referred friends and family and they've had similar experiences. It's a local garage with quality service and a customer focus.
Me and my family have been bringing our cars to the Barbers for over a decade. The work and the quality of the service you receive is second to none.they literally do it all!
I read good reviews about this place and was looking for a good auto shop that is honest, has good service, and knows how to work with German cars. I took my car here for a brake fluid flush and they charged me 1 hour in labour for a job that typically takes 15-30 min. The estimate I got here was half the price originally too, so when I went to pay for it, I was surprised it was double what they said. I paid as much as what the BMW dealership charges (I got a quote from them beforehand) and usually BMW charges way more because of higher labour costs. The shop didn’t explain why it costed so much too when I asked why it costed so much - maybe they are not experienced enough to do a brake fluid flush for a BMW so it took more time? That also would concern me. I know BMWs can be tricky - once, I went to a non-BMW dealership for an oil change and they had trouble even figuring out how to change the oil and put in the wrong type of oil. Anyway, this might not be the right shop for all cars unfortunately.
I walked-in without notice and though they were full, they squeezed me in for diagnosis, repair, and changing parts. I felt that they are professionals and caring. I'll be happy to come back here.
I chose Roy Barber Services based on a referral from a friend, and I wasn’t disappointed. They were courteous, honest, and finished with my vehicle well before the set timeline.
Honest folks who will not only point out what *should* be done, but also what *needs* to be done. Fair and transparent pricing and good customer service. We've been going for years and will continue going back!
I've been a client of Roy Barber Services for many years, I won't go anywhere else.
I walked into their business a female who knows very little about vehicles and I have always found them honest, reliable, reasonable but most of all, they are patient.
They care about their customers and client service is important to them.
Very fair and honest garage, details of the work done to my car were unreal. This garage is very loyal to its customers. Don’t hesitate to use their services.
I stopped by this garage by accident few months ago and I just needed a break light replaced and they took care of my car right away. Today, that same break light broke again and so I brought it in again, saying that I don’t mind paying again cause the price was right (comparing to other places that used to charge me triple). They changed my light again free of charge. I asked them few questions for tire changes/oil changes and their prices are fair and right. I am very impressed with their service and I am not surprised that they have such great reviews. I am happy i found my garage now. You guys will see more of me for regular maintenance hopefully only. My car is still fairly new. Thanks so much!
Scott's the man, when I walked in there I knew these guys are the professionals I couldn't be happier with my engine swap they did a great job, this is the only mechanic shop that I go to now, got yourself a custommer for life
I have been a customer with Roy Barber for approximately four years and the service I have received since becoming a customer has been amazing! Kal, Scott, Brian and the rest of the team are extremely detail oriented and truly care about their customers.