Royal Distributing Inc.

Due to long hours at work, my time is limited heading to the store. By far the most competitive pricing I've seen for Seafoam Top End cleaner. Purchased few cans to get the free shipping and received them within one business day. Thank you for the safe and prompt service. Will definitely be buying again once my cans are finished.

A kind thank you to Royal Distributing for all the help getting my gear to ride my 2011 Suzuki TU250UX and I certainly know I'll be back for my other motorcycle equipment needs!

We stopped in to check out some of the dirt bike gear and to get some sizes. The associate (I believe Rae) was extremely helpful and patient, and more so was very knowledgeable in all products we inquired about. The store itself was amazing, anything you could think of for dirt biking, snowmobiling, ATV was there and plenty of stock. Will definitely be coming back soon for some more great deals. Definitely worthwhile checking out Royal Distributing for all your power sport needs, from gear, accessories, and parts.

In person the store is great but man I spent 45min waiting to talk to someone on the phone and hung up.

Sam at customer service went above and beyond to help me when I came in. Sam and the whole team were super helpful and extremely kind. 110% recommend

Evan was a fantastic help on purchasing headphones for my motorcycle helmet. The rest of the team at Royal distributing were very friendly and helpful!

I had a warranty issue with some goggles that I purchased and was put in touch with Evan. He was able to take care of the issue for me and kept me in the loop of the whole process with phone calls right up until I picked up the new pair!

Excellent attentive staff makes the experience visiting this establishment a pleasure. There is an outstanding selection of gear for the motorcyclist.

If you ride, this is a place you must visit!

Great service at the parts counter. I work in KW and always thought the Guelph store was too far away. The reality is it's a quick trip when you're in East Kitchener. Dom has been particularly helpful in giving advice and supplying the parts I need for my Harleys and Japanese bikes. Keep up the good work.

I ordered gloves that never made it to me. I was told I have to contact Canadapost about it. I did and Canada post said the sender needs to contact them. Royaldistributing initiated a lost package ticket. Canada post refunded royal distributing and told me to contact them. I contact them and was told months ago I would get a refund.

Edit: I see other customers had the same issue and were given the same reason I was given that they migrated to a new ordering system. In the end I did get a refund, it just took almost a year. I don’t know what goes on behind the scenes when migrating to a new ordering system but hopefully this isn’t a common occurrence. I have continued purchasing from them and have not had issues.

It’s always too frustrating shopping through Royal. Their website is terrible, many times it just doesn’t work. Their parts counter has absolutely no knowledge whatsoever. Last time I asked for valve stems and they had no idea what that even was. Even after explaining it over and over again, I ended up going to two-wheel to get my motorcycle parts. So sad. They’re really more of a off-road sports store and just happen to sell some odds and ends for motorcycles. Their recent sale said everything was up to 50% off with no tax but did not specify which items were discounted at which price. Was I supposed to ask for each item? I go check out some sales when I hear about them but always get reminded why I don’t shop there anymore.

I called there and was on hold for 2 hrs and 10 mins. They have the poorest phone service. Talked to manager and she said in store customers have priority service over a phone customer.
Not good business practice.

Didn't find everything I was looking for but got the one thing I needed. Helpful staff.

After an oil line breakage on a custom 1984 fxrs “””Harley Davidson & The Marlboro Man Replica “ bike, decided to try royal in Guelph, My bike is obviously very old now, but let me tell you that “”DOM””” in parts is the “man”” while searching in catalogs determined to find the parts I needed, and still helping the younger employees with other customers, he made sure my parts were correct and placed the order for me…. This man is a definite asset to Royal in Guelph……. Highly recommended to everyone!

As a new rider I was going to Royal Distributing needing a lot of gear and didn't know exactly what I was looking for. Thankfully I found Lori. Lori was such a big help from finding great deals to the right protection gear for me. She was very patient when I was trying stuff on and was incredibly knowledgable about what was right for me. I highly recommend trying to find her on your next trip to Royal Distributing. -Alyssa

Dom was friendly and super helpful finding the perfect tire for my bike and upgrading from the stock tire!

Thanks and appreciation to Dom at the parts counter who went above and beyond to make certain I purchased the correct and best option for motorcycle grip warmers.

Parts counter service was excellent. Dom took the time to help me source the right parts for my old 1977 snowmobile, and even matched up new parts to my old discontinued parts, finding something that would work. Thanks

We came in with 2 boys to get gear for their first time dirtbiking. Kylie was so helpful. She helped us get all the gear and prepped items in advance. She was amazing! Great Service!

What a great help Lori was today.
She took her time and made sure that all the apparel fit. Very friendly and knowledgeable about the products, She made sure she showed me all the products from the top of the line to the more affordable lines.
Royal Distributing is lucky to have an employee like Lori.
Sincerely
Bart MacKinnon