Royal Plumbing Services Ltd.

Matthew was excellent! Fixed my kitchen sink issue right away. He also was friendly, knowledgeable, and informative!

Mitch is a truly professional person and all the stuff working in this company too! Do the job on time, they respond rapid in any issue. Very satisfied with their services! I will always use them and highly recommend them to anyone who needs professionals!

It's funny that the owner responded to my rating when I didn't even leave a description and never said anything about calling.that's funny and I'm not sure what that says about customer service.

Excellent service. Had one toilet replaced and another repaired. Matt was professional, fast and efficient. Would highly recommend.

Very prompt, quick work, plumber knew his trade well and replaced all the drain parts with better ones. Good pricing, would definitely use this company again.

In April 2021, I hired Royal Plumbing for whole house faucets installation. I was told there will be 1 year warranty service. I kept calling and text message the plumber, he had never replied my messages or returning my call. I called the company, noone ever answering the phone call, always prompted to voice message. Someone replied my called, scheduled a day coming to check out the faucet, the plumber was never showed up and no reply on my phone call, voice messages and text messages. For a service that promised to show up but the plumber was never show up or call me back. I will have to rate this company poor service, not professional and not responsible. Where was the warranty and return call?

I spent 18 days trying to get someone from this Company to repair/replace my kitchen faucet, I filled in their online booking form 4 times. Two plumbers called me to confirm that they would "check their schedules and let me know when they could come out" but instead they ignored my follow up texts and voice-mails, I eventually gave up after 2 weeks. Appalling communication and appalling customer service.

Royal Plumbing was available on the weekend on short notice. Their serviceman cleared a blocked drain and replaced a broken pipe. He was fast, friendly, and cleaned up the work area. I will definitely use Royal again.

Many thanks to the Royal Plumbing Services! They were able to come by quickly and resolve the issue timely (kitchen drain build up).

Came home to find my kitchen sink backing up. I was directed to call Royal Plumbing and had a plumber show up within 30 minutes. Gabriel identified the issue and wasted no time getting to work. He was persistent and knowledgeable, going so far as to explain why this issue is occuring and what needs to be done to stop it from happening again in the future. He did not leave until the job was done and provided more than enough assistance in cleaning up the mess afterwards while taking every precaution to avoid more mess or damage. Very pleased with his service and will definitely recommend.

I highly recommend this company for any plumbing services. Best in the city. Matthew is awesome, he showed up the same day and was super friendly. Thank you!

Very great service, and VERY nice person too. Was able to have repairs done to the washroom shower, and the kitchen faucet, very professionally, without any problems AT ALL! Highly recommend Royal Plumbing!

Mathew fixed a shower issue in our apartment. He was prompt and fixed it in a timely manner. Pleased with the service.

Called Mitch, Matthew came the next day, bought, brought and installed a new toilet in my condo. Super professional, friendly, timely and explained everything. Great experience will be using them again. Thank you Matthew!

Had a water leak problem in my kitchen sink, reached out to Royal, Mathew came by, identified the problem and replaced the drain for me. All within 1.5 hour.thank you! I ll use their service again.

Matthew came and was quick and thorough. Problem solved and super professional throughout. The best!

If I could give this place 6 stars I would — my friend clogged my toilet yesterday and I was desperate to find someone to fix it. Matthew came literally within the hour to fix it, and was clean, professional, and fast. Couldn’t recommend it more!

Had the pleasure of dealing with Matt this afternoon. He was prompt, on time and was quick to diagnose the leak issue I was having. Would highly recommend royal plumbing to anyone in the future.

This company provided me a rough quote on the phone, which was accurate and the final cost. We had Mark in our condo who changed 2 bathroom taps and changed a fill valve in a toilet. Mark was on time, he was tidy and he effectively completed the work and cleaned up. I would definitely use this company again if I had plumbing issues.

Excellent services, very reasonable fee, very prompt and pleasant. Will definitely call them again. Thai you!

We had called 2 people earlier to come fix our clogged kitchen drain but they were unable to get to the problem. Ty was professional, had all the necessary equipment with him, and knew exactly what to do. Prices were reasonable too. Highly recommended!

I got Mark replacing my kitchen faucet, and he did a great job. He was very professional. I highly recommend this plumbing company.

I had chosen Royal Plumbing because of their excellent customer references. I had the pleasure of dealing with Mitchell (the owners and the wonderful Mark Borlongan who could not have been more responsive to a seniors concerns about potential costs that might be incurred in having to retile my shower. Mark was creative in solving a major problem and doing it so that I did not have any additional expenses. I rate Mark and Royal Plumbing as excellent in plumbing and excellent in customer service.

I called them in the morning, they came to fix it within two hours. And they did a very professional job. Would definitely recommend.

Response to my service call was very quick, and after sharing pictures of the issue, Mark arrived to make the repairs within a few hours. Very professional, thorough, and friendly. I would definitely recommend Royal Plumbing Services Ltd.

I got Mark replacing my faucets and he did a great job. He worked his best to remove my old one when it had small space to work around. Would recommend him to anyone!

A note about Royal plumbing - seems their phone line is always busy and always turns you to voice mails. You have to leave message and someone will return your call. Although I left three messages and got two calls back from technicians. They offer free estimate which is nice.

An unfortunate thing was after one faucet installation, the spout dripped and Mark told me it was due to manufacturer defect and I had to contact customer service to get a replacement. It’s frustrating - plumbers are expensive and installing NEW faucet but ending up with a dripping spout isn’t the experience I want to have and I have to get it fixed again. But this being said, Mark did a good job and i would still recommend Mark and royal plumbing.

Royal Plumbing were very polite, efficient, informative, and knowledgeable. They gave my mother options for what she needed to have done, with complete estimates for each option. They cleaned up everything after he finished, and made sure she was happy with their work. I will definitely be requesting them for future plumbing problems, and will recommend Royal Plumbing to friends who need plumbing work done.

Matthew was fast, professional and reliable. Came in around 15 minutes which was great and solved the plumbing/water issue in a little over an hour which was also great, this was a first time for us and we weren't sure at first so if you're on the fence Royal Plumbing is very reliable we're satisfied.

I had George Z come by my apartment to fix a couple complex plumbing issues. I've often been able to rectify most issues but this kitchen sink blockage and shower valve had me stumped. Luckily for me I've heard of George from a couple of people and called up Royal plumbing to book him out for his expertise. What can I say? Professional, friendly and knowledgeable. Great experience. Ask for George if you need a great plumber

George arrived punctually, diagnosed the problem quickly, and completed the work professionally. I would recommend Royal Plumbing to friends and family!

Main Water Valve Leak

I was in urgent need of a plumber as my main water Valve was leaking. It was 8am Sunday morning and I contacted four different Plumbing companies. All four Plumbing companies did not pick the phone as it went directly to voice message. Funny how all these four plumbing companies advertise on their website available 24/7 and no one is there to answer the phone? I wanted to speak to someone directly, so on my fifth attempt, I contacted Royal Plumbing Service. A gentleman picked up the phone, I told him my issue and he told me that a Plumbing technician from Royal Plumbing services would contact me shortly. Within five minutes Mark from Royal Plumbing contacted me and told me he would be at my residence within one hour to assess the situation and provide me with a free quote. When Mark arrived, he knocked on my door and he was very professional, friendly, courteous and polite. I ask him to take off his shoes before entering the basement and he poilitely complied. Mark examined the main water valve and provided with options and a quote. The quote Mark provided me in my opinion was reasonable and fair. I decided to move forward with Mark to do the replacement of the main water value in addition to replacing three more water valves. I was present for the whole entire plumbing job and I ask Mark a lot of questions as he was working. Mark answered all my questions with full explanations which made me more confident that I hired the right person to do the job. Before, during and after the process, Mark was very clean. He made sure he covered the surrounding area so that none of my property would get wet or damaged by the soldering material and after the work was completed he gathered his equipment and thoroughly cleaned the area. I am very happy with Royal Plumbing Services but even more happy with the Plumbing Technician Mark. Mark made my experience very comfortable and calm as I was very concerned and stressed with the entire water leak situation. I would definitely recommend and refer Royal Plumbing services to my friends and family. A Big thumbs up and thanks to Plumbing technician Mark for a JWD.a job well done.

Please see Photos below - Thanks Mark!

Regards,

R. Eng

Royal plumbing was great. I had an emergency situation Friday at 5. I called 3 plumbing companies and the only ones that even returned my call was Royal Plumbing. Matt showed up within 30 minutes and got my shower cartridge replaced just before my guests arrived! Would highly recommend!

Thank you to Matthew at Royal Plumbing Service for fixing the stripped cartridge on the old bathroom faucet. The service was super quick, all taken care of with in an hour and a half from my original call to Royal. Matthew was quick and courteous and was able to fix the problem without having to rip apart a poorly thought out enclosed sink. Thank you again Matthew!

I highly recommend their plumbing services! Mark B is a superb plumber as he is reliable, on time and even gave me tips on what materials are cost effective when he did our bathroom. Thanks Mark for your quick and efficent service!

Reviewing work done by Mark B. Can't say enough good things about this guy. We originally had something booked for a 9AM, but when he was fully booked, he made the extra effort to come in for 8AM instead.

I had a leaky faucet that was running down underneath the cabinets. He came in on time, assessed the problem and went straight to work. Within an hour everything was fixed and working better than before. He was polite, amazing at his job and cleaned up.

Royal - you've got an amazing employee in Mark B.

Thanks for everything Mark B

My son had flushed a toy car down our only toilet. I called and George came immediately. I had originally called a different company and while their website said same day service they wouldn’t come until late in the evening. George came within the hour and fixed everything very quickly. He was also very nice and made a very embarrassing situation seem like no big deal

I asked him if I could keep his number on hand as I worry this won’t be he last time this will happen with a toddler in the house

Great services! Plumber: Mark Garcia always does an amazing job; nice, clean finish. The quality of his job is noticeable through his end work. Thank you Mark!

We had a major sump pit issue and dealt with one plumber several times. Finally called Jorge at Royal Plumbing and he fixed the same issue in one quick visit. He was professional, reasonably priced and found a solution that no one else seemed to be able to.

I would absolutely recommend Royal, just make sure to ask for Mark B. He was simply amazing! He came to fix some plumbing issues in our laundry room and did a wonderful job. He's so friendly and professional as well. We really appreciated that kind of service. Thanks Mark B.

We had a water leak coming from the 2nd floor washroom and my friend recommended Royal Plumbing. Mark B is the one who assisted us with our problem and I couldn’t be any happier. We discussed the issue with him and right away he gave us a quote. He also worked with our busy schedule and I am just really glad how flexible he is. I highly recommend Mark for your future plumbing troubles.

My main drain was blocked. I had no idea why. Matthew showed up.explained to me what the problem was. Then almost instantly, he cleared it for me and used the camera in the drain to make sure everything was ok. Mathew was very professional and I want to thank him for a job well done!

Awhile back I had a plumbing issue that needed to be addressed. I asked my sister for a recommendation and she suggested Jorge Zeballos from Royal Plumbing. Jorge arrived on time, assessed the situation, corrected it and cleaned up nicely! Polite and well mannered!

Mark B.came to install fixtures in my shop. He made two trips, worked efficiently, was up front about cost and did a great job. I’ll only use a Royal Plumbing in the future!