Ruffin's Pet Centre Hamilton

The lady running the store was amazing. She didn't have what I was looking for. But found it at another store thank you so much liz

Igotta say this is one of the best pet store in Hamilton! Always new products for my fur baby for health and grooming and food! No past due food always fresh. Every one here are informative any I mean any question i ask. If you have any problems including training they will give you suggestions and ideas because they care and most have babies of their own. No matter how busy the store is the staff will always help you. To my fur baby this is the TOY STORE. The owner must sleep here because she is always there. Very seldom she is not. If you have a problem with anything they will repair the problem and you always are happy when you leave as well as happy when you are in the store!

Went to the store a few weeks ago and wanted to buy a snail. Since none of Liz's employees arrived yet, she didn't want to stick her hand in the tank and prep for sale so she told me I should come back days later, to buy a snail.that I could see sitting in the tank with my own eyes.not to mention the severely poor care of the fish here in general with dead ones visible everytime I go.she's a bad fish keeper and should not be selling live fish.

Great selection of toys, essentials and food. All the staff are extremely helpful and knowledgeable to help you with your every need. Would not hesitate to check them out should you need anything for your companion (s).

The staff where so friendly and helpful with my daughter picking out a panda hamster. We took him home and ge spent the first while on his wheel! Happy as can be! OREO!
Thank you!

Very efficient, l needed information about fish tanks. The lady l talked to was very helpful. I'm still debating with myself.

Great staff, knowledgeable and friendly. Prices can be a little expensive but quality products

The staff were very attentive and knowledgeable. Despite not having the exact dog food I was after, they were able to recommend a very suitable replacement. Great service.

We just moved to the neighborhood and were thrilled to discover Ruffins. Staff and product selection are fantastic!

Wonderful staff who've been incredibly helpful with the Shiba Inu rescue I've been dealing with. He loves going there to visit, highly recommended by Sushi.

Such a lovely small pet shop with everything you need from dogs to cats, birds, fish and rodents. They've got it all

Love the staff very friendly and Tim that does our grooming always goes the extra mile great job every single time

As I've shared in my media, I brought my lil guy Goliath (my 3 year old ball python), even before bringing him on my person, I phoned ahead to ask if such a thing was possible.to my surprise (and quite humerously) I found out that all walks of critter life have come in as they are.this, and in the past few times I've come in, I was welcomed by such a fun, and compassionate team! They're knowledge was top notch! I 100% encourage everyone to come by and meet such amazing people! - 5 stars, that's not enough!
20 stars!

Super friendly, attentive and helpful team and Ruffin's. Good prices and not part of a chain. Locally owned and operated.

Staff are always so wonderful and inviting and love to give pets to lily will always recommend ruffins

My last rating was a mistake. It is a 5 star service location. The ladies are very very helpful with any of your pet needs.

I always bought my dog food here and got great service, but I have since added two guinea pigs to my home both from Ruffins. They not only just sell them to you they are so knowledgeable about their care and feeding. You can even tell how much they love and care about the pets in the store. I would for sure highly recommend them to anyone who wants to shop in a place when they know their stuff

Been going there for 15 years it is the best pet store, and the groomer Lana she does the best grooming skills ever! My dogs love her! She is ver kind and gentle with my dogs, I highly recommend lana if you are getting your dog groomed

Very Helpful, and Friendly Staff, The prices are ok, a little pricey but I have seen much worse. They have some great Products that I buy regularly. It's a very clean store.

Great store.they have on site guinea pigs that are residents. Owner is well versed in guinea care. Short of going to a rescue for info.

I found everything I needed for my mom's Bird. They young lady at the counter was alot of help.

The staff is always incredibly friendly and helpful. I really enjoy going to the shop. And it's always nice to walk around and see animals hanging out.

Got a bone there and it was awesome she loved it.havnt seen other places
Staff very nice and helpful too

Great service! Awesome selection! Liz and her staff are always very helpful, knowledgeable and friendly! Your pets are always welcome to visit with their hoomans. Always a great experience for myself and my dogs. Stop by and see for yourself. You well for sure keep coming back for all your pets needs. They also offer grooming and training. One stop shop

The only place that has ever made me wait outside in the cold for being mask exempt. Pretty rude. I can literally go anywhere besides this place.

Fantastic customer service and support. Their extensive knowledge on some products helped with the process. Thank you

Great selection, and good prices. I have purchased items for cats, dogs and guinea pigs here. Friendly, helpful staff. Early in COVID when you couldn't shop in store they would patiently pick out the items you needed for you. Great service all around.

I came in looking for a dog cot and stumbled over this really cool slip lead that’s super durable and has the perfect feel for professional use. Saw a lot of other gems scattered around too!

Tbh, the leash wasn’t why I felt compelled to leave a review. I’m really here to give praise to the super friendly and knowledgeable staff member Alanna who couldn’t have been a bigger help. She’s truly a fantastic ambassador for the store as a whole.

As a result, I’ve made an account with them and from now on I’ll be doing to my weekly purchases there and will highly encourage my dog training clients to do the same!

Thank you Alanna & thank you Ruffins

This is my favorite pet store in the city! They have great variety with helpful and courteous staff. Liz is a wonderful store owner, kind and helpful, and since we live nearby, Liz and Ruffin's make a wonderful neighbor. Thank you for your service staff of Ruffin's, we love you all!

My favourite pet store in town. Very good selection, they carry high-quality stuff, and the staff are knowledgeable, helpful and polite. I think things might be a bit more limited if you're not into cats or dogs, but I am so it's a non-issue

Awesome place, I brought my Duck Jeffery with me and the owner said we made her day and gave him his treats for free. Highly recommended and will continue to be a customer.

This place is fantastic! Everyone that works at the store is super helpful and so kind. During these crazy covid times it's nice to know you can count on this store. I called with a bit of a random request because we're moving and they were able to help out with everything and over the phone no less. Everything was ready when we showed up. It was very easy. Highly recommend you call them first for anything you need.

Skunked x two. Both my dogs got sprayed yesterday morning. Unfortunately I was working and couldn't looked after the smell until the afternoon. I did some research on my own and it said SOS was one of the more effective ones. I called Ruffins and they sales representative answered all my questions and said she totally recommends SOS products. This morning not a smell in the house or on the dogs. SOS I am a believer! Thanks Ladies at Ruffins!

Your customer service has improved with this latest new management and staff! It is once again a delight to give my business to a local pet store.

Best place to take your pets for a grooming. They are one of the few that can actually handle rabbits. The staff is amazing and incredibly helpful and knowledgeable. It’s my go-to.

Love this place. Been getting supplies for my home zoo for years here. Prices are competitive, stock is good, staff are great and their car litter is affordable and the best quality for clay/clumping litter.

They have quarantined off the front of the store so you have a warm place to wait with your dog while picking up orders. When I arrived I also asked if they had another product which needed to be fitted and they were super helpful. They have very good products. Way better than Amazon, which are dollar store by comparison.

Great local store for pet supplies - has a variety of items you will not find at other pet stores and decent pricing. The small animal cages were clean & stocked with full food and water. Bought a baby panda bear hamster - most of their hamsters were babies which says to me they don't stick around long and quickly find new homes after they arrive. Knowledgeable and friendly staff.

Amazing customer service! I moved into the area almost half a year ago, and decided to try out Ruffins since it it so close to my home. After my first time there I knew I’d be shopping there long term! Everyone is so friendly and helpful, they really make you feel welcomed to their store! I recommend Riffins to everyone I know looking for a new pet store!

I get my dog's nails done at Ruffin's all the time and the person that does it is very good at his job and l find their price's on pet stuff really good my dog love 's going there.

After a very frustrating weekend of trying to buy online from our local big store outlet I gave up. So I came to Ruffin"s here on Main Street who went over and above to help me with Dog and Cat food, no line up, no curb side pick up only but good old fashion CUSTOMER SERVICE. I love you Lana and thank you see you soon and Bruno and Tom thank you

Great selection of dog and cat food. Lots of treats / toys / beds etc.
Bring your pup with you to pick out their own treat and get some pets from the friendly staff.

Booked an appointment with Lana the groomer to trim our dogs nails. She is wonderful! So kind and patient and our dogs really seemed to love her as well. It was such a positive experience we look forward to future visits and I'd recommend anyone to go see her she's so great with the fur babies:)

Found about Ruffins after visiting Grimsby Osteopath in the same building. Went in and found exactly what I was looking for. The staff was friendly and I was happy to see that they help out with Pantry Four Paws. Highly recommend.

Ruffins is a great place for all pets I needed dog food barely had any dog food for a rescue dog mastiff I took in and ruffins took great care of my bodene mastiff they helped me when we needed it they are great freindly and they look out for all dogs and neighbour hood. I am so happy and say thank Ruffins you are great and modene thanks you

Love this place. Huge variety of food and other products like organic cat nip. Very friendly staff.

Have been having a hard time getting f/t rats at a decent price and low and behold I have now found my new feeder suppliers love it

All the time I go there the staff are always friendly and professional. If they don't have what you are looking for they will try their best to get it in for you. I would recommend this store to everyone.

Absolute horrible experience with the groomer. I have a puppy who has black nails and brought her in to get her nails clipped. The groomer clipped at least 3 of them to the point they were bleeding. When he came out with her I noticed blood on his hands and had to ask if she was ok which he replied he clipped 1 too short. His reasoning was that she was “wiggly”. When I inspected her further that’s when I noticed he had clipped 2 others to the point of bleeding. He tried to hand her off to me with one still bleeding which I made him get the powder to stop it. I reluctantly paid him but will never go back or recommend him to anyone.

I go here pretty much everyday and the workers are very friendly, helpful, and so kind. And the owners are great people, who help you in whatever way they can. And I'm very happy with the manager she's a great person.

Staff was very helpful the store is clean big variety of toys for cats and dogs other small animals

Went in last night to look at fish. Staff was extremely friendly and helpful! Will definitely visit again.

Good selection on animal supplies owner is rude picks and chooses who to be courteous to others like myself gives the cold shoulder treatment and can be rude. Doesn't show good customer service skills.

Every 3 months i take my best friend in fir a doggy spa day and he always looks amazing when he comes out. Thanks Tim your awesome!

Helpful, courteous employees who are more than willing to take the time to help you find what you are looking for. Also a point and rewards system