Ruralwave

Absolutely terrible, 100% unreliable. I wish we had other options. Have yet to talk to one person that is remotely satisfied with there internet

My internet has been out since Friday, it is now Wednesday. I work from home and this is entirely unacceptable. A technician came out on Sunday (which was already later than it should have been in my opinion) and said it was outside issue and maintenance would come Monday. Maintenance did not come Monday, I called RW again and they said someone should be there the following day. Tuesday maintenance arrived and poked around the lines outside for a bit. Nothing fixed. I called RW again and they advised a line had to be replaced and would be done the next day (now today). I saw the work being done this morning, but still no internet. I called RW AGAIN, and they didn't even know what was going on and told me I would get a call back. It has been 2 hours since that call and I have not received any further information. This is entirely unacceptable. Honestly, I had no issues from July 2021 - November 2022 and will change my review if my issue gets fixed TODAY!