This is meant for constructive feedback. I visited the restaurant with 4 friends this past Saturday for brunch. The restaurant felt incredibly understaffed. The two servers were running around trying to handle the busy afternoon. It took over 20 minutes to get our orders in. The server was in a bad mood and was short with us. We had a few small errors in our orders. Once finished, it took 45 minutes to cash us all out. The server came by multiple times letting us know that she will be right back with our to-go boxes and bill, but proceeded to cash multiple other tables out and take new orders. There was a girl just clearing tables who could have been utilized to assist with the bills. Hopefully this was just a one-off poor staffing experience.
Comfort food! Consistently yummy breakfasts and lunches. Attentive waitstaff that will remember you the next time you visit. Excellent omelets - Western is my fave. Crispy homefries, better than Mom's. Eggs as you like them, French toast, and pancakes with your choice of side meats. Homemade soups and daily lunch specials are all great.
Had the eggs Benedict. The home fries were undercooked and not crispy enough. The peameal bacon was thick and undercooked in the middle. I think Benedict should be made with bacon. The restaurant is not accessible to wheelchair.
I generally like the Russell Williams restaurant but they have this habit of closing early without warning if business is slow. That's what happened last night so I didn't get to have dinner.
Reubens are amazing! Have lived in Birlington nearly whole life and had never been there. What a great diner experience! Definitely returning to try more of the menu.
I had the salmon eggs benedict. Classic. Exactly what you would expect. The home fries are good, eggs are runny, patio seating was nice, kind servers, great location. I believe this is the best location between GTA and small towns west. I'd come back again! Great pit stop.
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