Scarboro Mazda

It was a great experience dealing with Mayuran at the Service department. He was very courteous and he delivered a seamless experience.

Great experience. Very friendly, fast and also provided a shuttle back and forth! All my needs were just met, but exceeded. A lot of thanks to Najib for his friendly service. Would go back again for sure!

Our service advisor, Najib Farid, was excellent. We came in with an issue and he knew immediately what the issue was. He did an amazing job organizing the repair, our transportation to and from the dealership and most importantly, kept us up to date with what was happening.

Everyone was professional and we were treated very well. Great job!

We have 3 vehicles serviced here (CX9 CX5 and Mazda 6) in service and body shop! Staff are professional and responsive. We are happy to have this local dealer as our preferred shop despite purchasing our vehicles at a friend of the family dealer!

Got our CX-5 from Scarboro Mazda in 2018 and have been taking it there ever since for oil changes, which has always been excellent service. Recently we took it in to get body work done due to an accident. We dealt with Amanda, the body shop manager, she made everything go seamlessly and had the car finished and ready to be picked up earlier than expected. Thanks Amanda and thanks Scarboro Mazda team!

Myuran was very helpful in explaining what my car needed and what could be done next year.

A fabulous service with honesty and better explanation of everything.

Go there and meet to Abhi for better service.

Had a recall on my 2023 CX-9, I am very pleased with the service and speed with rectifying the issue and I felt genuinely valued. Service was a seamless experience and well coordinated.

Amanda Mohamid, the Body Shop Manager at Scarboro Mazda, is very professional, knowledgeable, experienced and with exceptional customer service. To date, she has assisted me twice with my vehicle. She always goes above and beyond to meet my needs. I highly recommend her! Thank you for everything Amanda.

Appreciate what you done for me it was an early birthday presents for them fixing my car and I'm sorry for posting the pictures

Finally, got my winter tires installed here. It’s was very good service and I got a good rates on my winter tire package. Staffs in service team are very co-operative, I would really like to thank Fatima Atif from the service team very good in her work really appreciate her! Keep it up!
I would like to add that I faced some challenges due to wrong tires installed on my car but later in evening it was fixed and I would like to thanks Amanda Mohamid she was very helpful as always she is. Everything was fixed later and finally I have my winter tires on my car. Thank you and keep it up Amanda!

I bought a pre-owned Mazda6, and the dealer, Eugene, was very informative and straight to the point. I recommend buying your car here as they will give you multiple options that may fit your style and budget.

We had a wonderful experience at Scarborough Mazda buying our first car. We were scouring the dealerships in and around the GTA for the car we were looking for.

Jake and Ted from Scarborough Mazda reached out to us to inform us that they just received the vehicle I was looking for from Mazda Canada. We rushed there 30 minutes before closing and finalized the deal in an hour. They even hooked us up with a rental cx30 due to a minor delivery delay which was necessary for setting up the car.

Big shoutout to Kevin for walking us through the financing and to Gian for making sure everything was in order for the delivery. Moreover, the gift hamper contained lots of awesome goodies! I would highly recommend Scarborough Mazda for their friendly service and professionalism. Truly above and beyond!

5/5 experience with Hossain Ehsan. Timely quote, work was done quickly and was done perfectly.

He even walked me to my car under an umbrella when I picked it up! A very satisfied customer.

Leased 2021 CX-5 from Scarboro Mazda last week and the entire interaction, from online chat through final signing, was absolutely fantastic.

My previous lease, negotiations, and interactions with other Mazda dealership (Gyro) was ridiculously tedious and frustrating.

The Scarboro Mazda team (specifically Ted Chung & Rob Putin) were extremely professional + courteous. Zero non-sense. Zero "sales tactics. "
They negotiated fairly and treated us as valued clients.
Entire process took less than 24 hours.

Highly recommend.

Brought my CX30 for a seasonal tire change, Tim, the service advisor was really helpful
And I got my tires changed much earlier than I anticipated

Huge shout out to Raja, I commend you for treating me like a human and not a sale. Thank for being super knowledgeable, super kind and making sure my needs were met! Made it such a seamless experience:) Also thank you Rob for always being super transparent, and Gian for going over everything in detail. Thank you so much Scarboro Mazda for taking care of me, overall a 10/10!

Disappointing. Not a good place for trade-ins. They are low ballers ignoring that some customers are very knowledgeable about the value of their vehicles. Plus, they use dirty tactics to hook you into signing a deal below your expectations, with a lack of transparency in numbers and calculations, no matter how uncomfortable you feel. My single-star rate is symbolic because they don't deserve a dime.

The best car service experience! They provided free pickup vale with competitive prices for service.worked with Tim from service department and will definitely work with them next time.

Thank You Scarboro Mazda. Got my Cx-5 today. Excellent customer service. Special thanks to the business manager Kevin for the smooth transaction and treated me as a friend not a customer, Jackson for helping me choosing the car and Gian for additional information about the car. Great experience.

When you need help about your car, you need to find the right person who will help you genuinely. But this type of person is rare in any car dealership. That is what I believed before I met Amanda from Scarboro Mazda. She has proved that she is the one stop solution for all your car needs; buying, servicing, and following up. You need anything, if that is related to her or not, she will do her best and make sure you get the best service. So if you have a car problem, pick up your phone and call Amanda from Scarboro Mazda and I'm assuring you, you will not be disappointed.

- Muhammed

I needed parts for my 2014 Mazda 3, I connected with Kenji from the Parts department. He was a great help, I got all the parts I need for my heater valve set, the harness for my horn, and tire air pressure valve. I was happy and thankful for Jenni's. I would come back for their services in the future. Much appreciated Kenji.

New sales manager Jake and business manager kevin knows how to treat the customers but the preowned sales manager was very rude.

I really had great experience with scarboro mazda. To be honest, when i planned to buy a car i never had an option of mazda in my mind. Once on the way heading home, i just felt like enquire about the cars and then met RAJA BEN. He really answered all my questions, literally he spent 3hrs of his valuable time explaining all my questions. And also kept following me up and provided me best ever deal he can provide. Thanks is just a small word for RAJA BEN.

Thank you Scarborough Mazda for getting me the great car with great deal. Superb customer service, special thanks to the business manager Kevin, sales person Dilsad and Gian for helping me out. Highly recommend mazda in terms of price and features.

Excellent service and the team is super friendly. Especially Amanda who gave me an estimate, keeps updating the status if my service and was the exact payment as she estimated. She didn't even charge for loaner vehicle.
Love my car and the people of scarboro Mazda.

Jackson was pleasant in his professional manner, knowledgeable about the product I was interested in and very courteous. Thank You for all your help. The Mazda CX3 is an excellent product!

Look for Ted Chung when you wanna buy a car from here. Great guy, easy to work with, and very helpful. Highly recommend.

Poor cooperative. Focus more on sales than cooperation. After you get vehicle, this deal will raise their hands if anything comes up and direct you to manufacture than resolve and supporting.

Would definitely reccomend this branch, everyone from Ryan to Kevin helped me get the car i wanted and made me feel that i was really taken care of. If ever anyone would come here please go and look for Ryan, he'll get you the vehicle that you want in a price that you can afford. Thanks guys! Lovin the new car

I had the pleasure of having PJ as my sales rep. This was my first ever car purchase and he was extremely helpful, professional and personable. Stan was also my finance manager and he was very patient and kind in taking the time to explain all my financial questions/concerns. I felt very confident in making my first big purchase and I couldn’t have asked for a better experience!

Ryan Kim did an exemplary job of finding us the perfect vehicle. We have had our new car for a month now and are exceedingly happy with it. Ryan did a superb job. As previous reviews have stated, he was knowledgeable, personable and professional, which one always appreciates in a purchase this important. More than that, however, he went beyond the norm to make sure my car was delivered to me for my birthday, even though it required some serious behind the scenes work on his part I suspect. He just looked so darned proud when he was able to give us the keys on that day. He's an excellent representative for Mazda, and I hope they know what a special young man they have there.

Exceptional skills provided by the auto service team, always! I mainly dealt with Tim for my 2020 Mazda-sport service and appreciate his politeness, great communication and the service efficiency!

My salesperson was Ryan Kim. He was pleasant, knowledgeable on the product and did not use any pressure tactics. He was great to deal with. He even contacted me several weeks after my purchase to follow up and ask how the car was and do I have any questions. Nice touch.
My only beef was with the warranty I purchased. I thought that I was getting a Mazda backed warranty not a 3rd party aftermarket warranty. Reading some of the warranty requirements seem to require excessive vehicle maintenance that if they are not done in the required times, the warranty could be voided. Oh well. Live and learn I suppose.

My sales person Ted was excellent and the business manager Kevin was awesome. They were able to give me what I wanted and I am happy with the sales team. Hoping my first service in November is as exceptional

Buying a pre-owned vehicle can be a daunting experience in itself, however, my worries were eased throughout the entire process thanks to the team at Scarboro Mazda. Spent the afternoon with Ryan Kim, who made my experience seamless by helping me decide which car was the better option for me. He took the time to explain every detail thoroughly. He understood my needs for a car and went above and beyond to ensure they were met. I also had an excellent experience with Kevin Ho, who processed the financing details of my purchase. He worked his magic and was able to create a plan that fit my budget. Highly enjoyed my experience and would gladly recommend both of them to any of my family, friends and clients. Special shoutout to Sam and Gian as well!

YAY! I' just got my brand new 2016.5 Mazda CX-5 GS AWD in Deep Crystal Blue. What a great car to drive.sleek exterior and highly elegant interior features. Kudos to Andrew Kourbanas for his amazing customer service. Im giving 5 stars and two thumbs up for the great front men and sales staff of Mazda, Scarborough. Keep up the good job guys!

Amanda was a great help! She handled all the heavy lifting (processing work orders, providing a rental car, and closing insurance claims) and was constantly communicating with me about the progress of my car repairs. I would definitely recommend coming here and speaking to Amanda if you have any issues with you car. Great service!

Looking for a Mazda vehicle this is the dealership, great staff and managers, go see or call Robert Campbell

Recently bought a new vehicle from Sam Huang at this dealership. The purchasing experience was hassle free and he was very informative throughout. He was able to offer me a great price and the deal was sealed during my visit. Delivery was on time and he was once again very thorough. Would def recommend anyone who's looking for a Mazda to go to this gentleman and you will be treated with respect!

You cannot go wrong with th service department. Recently had a warranty claim and they went above and beyond to get me more than what my car was warranted for. Covid did slow things down but it's not their fault. In fact they had to followup for me numerous times and I definitely appreciate it.

Heartless!

Someone from our office was tragically killed in the intersection nearby just before Christmas in 2020, yet when our staff went to place a small memorial on PUBLIC property they were told not to by one of the managers of this dealership. Today I noticed that flowers that were tied to a PUBLIC street light at this intersection have been removed.

This business clearly does not care about our community. Please shop elsewhere.

I Purchased a vehicle with the help of Ted and Kevin. They are amazing. Ted went into every detail about the vehicle. I would highly recommend anyone to get help from Ted about vehicles at Scarboro Mazda as he is very knowledgeable and up to date with the current vehicles coming out. Thank you, Ted! ”

Bought my first brand new car here recently and the service was excellent. Jake was very friendly and helpful and made the buying experience very smooth for me. Great no pressure environment and easy going staff. I would definitely recommend this place to anyone looking for a new car.

December 2018 I purchased a certified pre-owned Mazda 3 2015. My previous cars have always been private sales so this was my first experience in a car dealership. I had scoured the ScarboroMazda website for a few days prior searching for the perfect fit for my commuting needs that fits well within my budget. I had requested to be contacted. TED CHUNG from SCARBORO MAZDA called my number immediately. TED CHUNG was readily equipped to answer all my inquires to my satisfaction. TED CHUNG is very approachable, patient, and thorough. The day of purchase TED CHUNG took his time to walk me through the multi-stage process. I drove off the lot feeling confident with my new purchase. The team at SCARBOROMAZDA deserves five out five five stars on every level. I am very satisfied customer and would highly recommend TED CHUNG for your next MAZDA automobile purchase.

If you're interested in a new car at Scarboro Mazda then I highly suggest speaking to Andrew Kourbanas to get product information or to start the negotiations. His insight, knowledge and personable demeanour made for a great car buying experience and the service continued post purchase. Andrew and David (general sales manager) still continue to ensure optimal satisfaction with the car and servicing:)

I recently bought Mazda3 GS. I appreciate the way Andrew Reid and Kevin Ho dealed with me the process went perfect and I thank them both for making my wish come true.

We bought a new CX-5 and we're very happy with it. Our salesperson was Andrew Kourbanas, and he was extremely helpful through the whole process. I can honestly say I'm not sure the deal would have worked out if not for Andrew K. 's patience and understanding. There were a few bumps in the road (we initially were shopping for a 2018 but the models with the features we were looking for were gone). We ended up getting a 2019, and Andrew made sure that the process was smooth and did his absolute best to get us the car we wanted at a price we could be happy with. The person working in financing (Rob) was also very clear and helpful. If you're looking to buy a Mazda, we would definitely recommend buying it from Andrew K.at Scarboro Mazda!

Sales rep made very inappropriate comments, however the manager was able to somewhat comprehend the weight of the comment (s), validated them and responded appropriately after a bit of an ordeal. Haven't brought vehicle in for service yet, however they have complimentary wifi and coffee! Drawback is the dealership is close to home so it would make it hard to go elsewhere even if I feel uncomfortable around the particular sales rep.

Very nice customer service, this was the first time I was doing business with this dealership, staff is very knowledgeable and friendly, specially Jake in sales was very nice and friendly. Their financial manager Kevin is also amazing, he gave me better deal than the deal I was looking for, it was an amazing experience with the dealership, I would fully recommend going to this dealer.

Bought my car with Ted and he was open and helpful throughout. Nice environment here; welcoming and friendly throughout my 2 visits there. Definitely recommend Ted if you're looking to lease or own a car soon.

Good service. Melanie the service rep did not try to sell any other services but the standard maintenance that was required. That was much appreciated. My next service appointment has already been scheduled. I'm very happy with the service that was provided and look forward to bringing my car in again for Servicing.

Very good dealership, Andrew Reid was the sales man I dealt with. He was very helpful and friendly and did his best to accommodate my needs. Management was also pleasant and reasonable to deal with. I bought a Mercedes Benz that was traded here at a reasonable price. They also have a service center at this location. Thank you for the car guys!

Andrew Reid at Scarboro Mazda treated us extremely well. Communication was fast and efficient and follow up was excellent as we purchased our very first new car, a Mazda CX-5, GT Tech edition. This dealership met us on our schedule, worked with us to get us everything we wanted at a price we were comfortable with. Andrew took his time and answered all of our questions, repeatedly when necessary. He even came in on his day off and spent 3 hours with us when we were picking up the car. There is so much to learn the first time you buy a new car. Every minute of this experience was professional. 2 months later, we are purchasing winter tires and rims and other accessories and they continue to make us feel like we are VIPs. Today when I arrived for my tire installation, they said they were backed up and offered me a complimentary rental so I wouldn't have to wait around until the backup cleared. I am returning the vehicle tomorrow, on my schedule. I have never experienced such excellent customer service and would highly recommend Andrew Reid as your sales associate. PS, In my opinion, Mazda has the superior combination of quality vehicle and visual sport factor, when compared to the other 4 Japanese companies. No other company's car in this category, SUV/compact SUV, came close. If you want quality and curb appeal, Mazda should be your choice.

Jake tessier is a professional sales associate, fully knowledgeable, welcoming, and most importantly honest with his recommendations. He perfectly understood my demands and fulfilled my expectations. Besides the great offers he suggested, i felt that our conversation went beyond professionalism because he has also a very good sense of humor. I highly recommend working with Jake. Mazda is lucky to have such a sales representative.

Great friendly service! Very transparent with repairs and options when they arise! A shout out to service advisors Ron and Malini! They, with the other staff go out of their way to provide superlative service!

In past 20 years I have always purchased Honda and Acura so I was accustomed to their dealership and client treatment. I purchased a used 2012 mazda3 from Scarborough Mazda for my kids. I was amazed the way this dealership runs seems like a clock. Appointment s are on time and they will also provide a loaner if work would take much longer than expected.service Advisor will pull the history of work evreytime to see what was done previously even from previous owner and going through manufacture recall if any with me, what a treatment. Service advisors are not fake and rush the client they also don’t try to sell you and force you the recommended work simply expanding and leaving it with you that makes a big different. They are genuinely helpful and courteous. I can say this based on my two separate experience in this dealership Both times two different advisors, first time was Miss Melanie and second time was Mr. Tim Chan and also service Manager Mr. Stephen Williams.
I had a bad experience from another dealership in the past when I dropped my car for oil change and end up costing me additional $580 for the physical damaged to my car after when I picked it up. I had to spent hours with the manager trying unsuccessfully to prove that my car didn’t have the damage when I dropped it off and had to go through their parking lot security camera that were not sufficient and didn’t have the right angle when I dropped my car off to capture the driver side. Scarborough Mazda dealership has cameras on both sides when you drop off the car so you are safe and don’t need to take pictures before dropping your car off for service.
When my lease is up on my Acura, I will be seriously looking to lease a Mazda.
Keep up the good work.

Went to Scarboro Mazda to get my tire fixed. Spoke with Tim who informed me that I needed to replace the tire because it could not be repaired. Informed him that I have tire warranty and he stated that my warranty did not cover tire repairs, the same warranty that I had spent so much money on. Mind I add the car was purchased the previous year, so there were no worries about lapse in coverage or KMs etc.
I needed my car fixed so against by better judgement I went ahead and authorized the tire change, Tim then stated I would need to replace both tire because they would be unable to just change 1 tire. This was my 1st vehicle, so I'm unaware if that is the industry standard. Regardless, I committed and paid the $100 hold for the tire order, received a call that the tires were in and at that point, I think they felt they already had my business so customer service went from decent to deplorable fairly quickly. I felt as if I was being taken advantage of so I decided that once this service was done I would never go back to this dealership, and thank goodness I was smart enough to take the "old tires" with me which I am still in possession of.
Fast forward to another dealership where I had to get some service done, inquired about my warranty and they assured me that I am covered, got the same confirmation at Yorkdale Mazda, Gyro Mazda and even Agincourt Mazda. Spoke to several mechanics who looked at the tires and stated that I had gotten conned by Scarbo Mazda.
Placed a request with Mazda Head Office to look into the matter and here I am almost 3 months later and still getting a run around.
AVOID THIS LOCATION IF POSSIBLE! SHADY BUSINESS PRACTICE AND DISHONEST EMPLOYEES. PLEASE NOTE THAT THIS MY EXPERIENCE AND MAYBE IF I HAD GOTTEN A SECOND OPINION WITH ANOTHER DEALERSHIP I WOULDN'T BE IN THIS PREDICAMENT. Fingers crossed I can get this issue resolved without escalating it further or getting the media involved. If you plan to use this dealership please please please cross all your T's and dot all your I's before making a decision or better yet try the many other dealerships in Toronto!

Amazing customer service. I appreciate the no-pressure environment and they give you all the information you need to make an informed decision. Looked at new and used vehicles. Even brought the used vehicle into the bay for a closer inspection in a warm environment. That's some above and beyond service right there. Thanks Scarboro Mazda!

Best dealership that focus on customer service and their needs instead of pressuring them to buy unnecessary vehicle. I bought my first vehicle with them and from the first phone call to dealership visit and the whole process, Andrew Kourbanas made it really smooth and detailed. He is very professional and tries to understand your needs without pressuring you.
He offered me the exact vehicle I am looking for and also provide the same trim vehicle to test drive and explained each and every features.
Andrew and Kevin made the buying experience really enjoyable.
I enjoyed overall process of buying the vehicle from Scarboro Mazda.

Also I had very pleasant experience with the service department. Houssain from the service department helped me with my appointment and booked me as soon as possible even though it was really busy time for such appointments.

Thank you guys.

Amazin service and extremely customer service focussed. Provided with shuttle service and uber so I could run my errands during service.honest advice from Tim Chan as always. Even though I live next to Ajax mazda I come to this location as they treat me n my car very well.no reason to be goin anywhere else. Keep up the amazin work guys

I can't wait to write my first honest review after the third time being with Scarborough Mazda. I experienced bad customer services from Agincourt Mazda and tried my luck on Scarborough one. The service team in this shop had never made me disappointed, they care about customers with a prompt, sincere and informative response. Tim Chan, one of the service advisers, was very helpful, clear and responsive. I was panic when I left my car with mechanics in Agincourt Mazda since they tried to sell unnecessary services to my NEW car. To avoid me to write a bad customer review, the persons from Agincourt Mazda changed my email address. However I am very confident to leave my car with Tim and his service team as I know they do business reasonable. Also they have a very strong and skilled mechanical team. Highly recommend Mazda owners to have services with Scarborough Mazda. You will never go away once you come!

Absolutely the best customer services in the entire GTA and I can say that because I went to 4 other dealerships, 2 of which were Mazda as well, and wasn't treated very well. I walked into Scarboro Mazda and didn't expect much different treatment. Boy was I wrong! Ted was AMAZING. He took the time to show me both cars I was interested in, popped the hood up and showed me the unique Mazda touches to engine and under the hood. He then handed me off to the finance manger Rob who was also absolutely AWESOME. Rob was patient and accommodating, answered all 1 million questions and concerns I had. Even called me on his day off to update me on the progress of the deal. When it was time to pick up my brand new Mazda CX5, both Rob and Ted were great. Ted sat in the car and walked me through all the tech setups and got me familiar with the car. If you need to buy a car and want to be treated fairly then there is not other place to go but Scarboro Mazda!