Scarboro Subaru

Big thanks to Nick Zheng! I brought the car in 2022 and Nick is keep helping me all the time after the purchase. He is fast in replying message and provide valuable suggestions. My car battery was dead during new year and Nick was helping me to get this issue fixed. That’s a long lasting help! Recommend Nick if you want to purchase Subaru, especially you are not very technical and need some tips in the future.

I'm glad about my positive experience with Scarboro Subaru's service. Kent Wong, the service advisor, is exceptional, providing cordial and efficient service. The entire staff's professionalism contributes to a consistently high-quality experience. Highly recommended for their outstanding service.

I must highlight the outstanding customer care at Scarboro Subaru, as they not only provided exceptional service but also went the extra mile by offering a replacement vehicle. This gesture significantly reduced my stress level during the service period. The availability of a substitute vehicle showcased their commitment to ensuring a hassle-free experience for their customers. This thoughtful touch further reinforces my positive impression of Scarboro Subaru's dedication to customer satisfaction.

A detailed and honest opinion on the overall performance of my Subaru Forester can be expected soon!

Joby Joseph

Billy is such a pleasant person to work with! Highly recommended taking a look at vehicles with him

Would highly suggest looking at a different dealership when purchasing a vehicle.

We put a deposit for a Subaru Forrester in October of 2022, knowing there would be a 6 months wait because of the backlog of delays due to Covid and parts. We appreciated the transparency that our sales rep, Jose, mentioned to us up front about this but reassured us that this was the current industry norm.

We checked in with Jose a few times during the initial 6 months to ensure everything was on track and got very standard replies that it was still the case. However after 7 months, we still had not received any update on the vehicle or any potential delay so we had to consistently follow up for any new information. It was only then that we were informed that there would be an even longer delay but no definitive timeline could be given. When we questioned why weren't we informed about an additional delay at the 6 month mark or even when we checked in initially we were given no clear answer and asked to sympathize with the dealership because they don't get commission until they get the car.

It was a very bizarre response and throughout the course of the next few months, it was left to us to consistently check in on any status updates or changes with the vehicle delivery date. There was no proactive outreach giving us the heads up on when we may know any new details or information. It felt like only because we were chasing down the information that then a VIN number became available and that this process actually moved forward where we received our vehicle a year later from when we initially put our deposit down.

We recognize that delays and timing considerations are outside of the dealership and our reps control, however their communication or updates of these changes were never brought forward and we were in the dark a lot throughout this process.

They will adjust your mirrors, your seat and steering wheel position just to drive it around the building. I don't understand why all of that needs to be moved just to pull the vehicle around back (this happens every time I have brought my vehicle here). I'm glad you washed the outside of the car. It would be even better if you wiped the oil off the steering wheel from the tech as well. It's nice that you use those disposable floor liners, but how about removing them when finished. I don't think it's completely unreasonable to expect your vehicle back the way it was brought in.

Took my car for service. Bought it at another Subaru. They did a thorough job. Originally only planned to get my tires changed and an oil change. I did suspect I had some issues with the cabin filter but forgot about it. They caught it and I had it replaced.

They offer a 5% discount if you book your appointment online but you need to ask for it. They did refund me the differernce when I realized it wasn't applied.

Cost for changing tires was a little steep but everything else I had done was in line with what I expected.

Have been here multiple times as they served my friend with his WRX STI. Beautiful dealership and only great service from what I can see.

Stone Hu was amazing with his knowledge and experience. No time was wasted in getting me on the road in my new SUBARU.

Updated: the operation manager helped me to redo the oil change with new oil jug quickly. So I give 1 star back. Thanks for the team.

I am giving the review based on their unprofessional services. I brought a 2022 forester from here and did the first time services (schedule A) today, and bring my own motor oil (pennzoil ultra platinum 0w-20,5L jug) they put all into it. When I asked the service representative why the owner manual is saying 4.2L is the oil exchange volume. And they said 4.8L is for the forester, so put full jug is fine. Then I went back to my home and checked the oil level. Yes, it overfilled. The technician is unrespect his job and the service representative either doesn’t have the knowledge about their car or lies to me.
So sadly, I need to remove the extra motor oil myself.
The reason I gave 2 stars because they talk friendly.

Ma Bo helped me got my new car here. Everything is simple, easy and smooth. Bo is a very professional Subaru specialist. Highly recommend and absolutely 5 stars.

Bought a used car a month ago not realizing the alignment and wheel balance were off during the test drive. Took it home and tried contacting Ston, the sales guy and no reply from the number of emails and texts to his phone. Tried the service center and all they would do is pick up the phone and drop it back down, hanging up on me. Multiple times. Infact, every time. The only person that I've been able to speak to is the operator who is always happy to pass me along.
They sold me a car that will drive into the ditch if I don't constantly steer into the pull. And now after 20 or more attempts to contact them, I'm leaving this review. Maybe it will prompt them to fix the problem.

Stone Hu helps me to acquire my crosstrek in just few days, very honest man, you really rocks man, thanks a lot.

Great customer experience! From being able to book my maintenance online, to the staff, and lounge, everything was really exceptional! Winter tires acquired here as well and so far, very satisfied.

Everything was good, except they forgot to plug in back my dashcam i thought my dashcam is broken

Bo at Subaru Scarborough has been extremely thorough throughout my whole car purchasing journey. Always answered all the questions I had before and after purchasing my car. Couldn't have had a better experience with Bo!

Okay this is the best experience I had with a car dealership, to be frank. Thanks to Nick (Shiying Zheng) for the best services and efforts he put, to work it all out with us. Kudos to him and the sales manager who has been patient too while they held the car with deposit, when 2 other customers were ready to pay more. 5 to Nick. Super deal and service at the time of delivery. Again kudos to Nick.

I just picked mt 2022 Ascent Last week. Everything went smoothly. I got my car delivered way before promised date. Mike was very helpful and honest. He didn't give any false promise. My friend also ordered one today. His experience was also good.

I am a returning customer to Scarboro Subaru and found the same excellent standard of service I had been used to previously.
From the young lady booking the service to service advisors Mr Whitehead and Darren Bissoon everyone was helpful and extremely professional. Darren explained what was to be done and why it was needed. The valet service is great. Highly recommended.

You can buy car at this delaer， sales are good. But the service part is terrible! They over tied the plug oil drain last service, and the plug is damaged. They told me it is good, there is no problem.

My car must be cursed, everytime i bring it in my rear brake light is out. Do yourself a favour and take your car to another shop.

Went to change my tire with an appointment, I was there for 1 hour and a half. They forgot to put my hubcaps in the car second time, thank goodness I checked before I left, not impressed.it is a long drive from Pickering,

Thanks to Scarboro Subaru for outstanding service! Dropped in Friday afternoon, with no appointment, to check out some noise coming from engine. Turned out our 2011 Forester was very low on oil and service staff got us in for an oil change on the spot.

I had a good experience buying a car here, but sadly, a poor experience having it serviced at this location. My salesman had provided me with a half off credit for my first service. Reluctantly, I drove from Mississauga to have my car serviced, and called twice to ensure that this reduction was noted. Upon arrival, I was denied and was asked to reach out to the salesman. Eventually, the service advisor realized his mistake and granted me the agreed upon price. However, not before asking me to leave the building, enter the showroom and find the salesman. As a customer, I should not have to chase an offered price reduction.

UPDATE: Had to revisit to get a check engine light resolved on my BRZ this weekend. Very satisfied with the experience I had. I drove all the way from Mississauga for an appointment that took longer than anticipated. Thankfully, I was offered a courtesy vehicle to take me home while the work continued on my car. The issue was resolved, I was charged a fair price, and everything was explained clearly to me. Updating this to 5 stars.

This is my second vehicle from Scarboro Subaru. The sales people are straight ahead. All communications were clear and honest. Everything ended with me getting exactly what I was expecting. Stone, my sales person was more than just informative. One gets the feeling that he really likes his job!

Just purchased my first vehicle from Scarboro Subaru. So far so good. Service through the sales process by Stone Hu has been great.

First time did high km maintain at this location and the overall experience was absolutely 5 stars! Efficiency service with detailed oriented which the staff Kent walked me through how was the overall car condition and what service need to do with recommendation. No push and very patiently explaining and provided with reasonable price. They also very properly clean my car after service. After the service, the driving experience is amazing and my car looks so handsome! Definitely will visit them again when needed! Thank you Kent and the service team! Great job!

Excellent service provided by Subaru and the team, specially Mr. Kent Wong very pleasant, individual courteous and attentive has been very good always.

John in services always a pleasure to deal with. Scarboro Subaru has always been a pleasurable experience for my Husband and I.
Thanks for looking after us and our 7yr girl Forest

Staffs on service department is helpful and knowledgeable, they provide the information I needed for my car issue and they offer help the best way they can. Thankyou kindly for taking my car issues seriously Kareem D and John W

By far the most amazing car experience I have ever had, everything I go. The staff always go above and beyond to help find me what I am looking for. Personal thank you for Nick and Sal who have always exceeded my expectations!

Picked up a few items from the parts department and the front desk staff were very professional and helpful.

GREAT SHOPPING EXPERIENCE!

I've been a long-term customer of Scarboro Subaru and Eddie never fails to impress me!

I moved out of Toronto and I figured I will give my local Subaru dealer (Subaru Hamilton) a shot. My local Subaru dealer didn't even have the appetite to deal with me after I called them out of their old-school sales tactic.

I phoned Eddie and told him what I wanted. Drove 100Km's to finalize the deal. Yes, it was that quick since Eddie know that I am straightforward.

I decided to get the 2021 STi and asked if I can get a white car without the big spoiler. Eddie was honest and told me that due to shortage, they cannot guarantee that they will be able to get me one.

I decided to take a gamble and made a deposit knowing that I will never get what I wanted.

Eddie went to Kareem and explained the challenge. Kareem graciously took it and decided to find a car for me even if he had to look for it outside Ontario! It took them few weeks to find one and ship it to their lot but I was amazed by all their efforts! THANK YOU, KAREEM! You and Eddie made me feel valued!

I strongly recommend this dealer and I encourage everyone to bring their business here!

Note: For anyone who has doubts about this review, You can see my old post which indicates that this is legit! Yes, they are not perfect BUT, they strive to improve their service.they listen, take time to learn from the negative experience, and turn it around. I can vouch for it!

Scarboro Subaru, staff is well trained and staff is professional. Great brand in motor vehicles and great staff.

Very helpful and kind employees. Help me deal with my remote key problem without any additional charges. Really saved my day and my money.

Stone was my sale, he is professional, knowledgeable, responsive and responsible~ I’m glad that i got my first car ever with him, he has been helpful since I purchased the car (because I am a new driver and ask lots of questions)

I am just so happy that I switched to my second lease car very quick while everyone is fighting for one car on the market. My agent Stone Hu offered me a good term, upgraded model with the same price. Quick and professional! Would highly recommend to friends! 大家都在抢车，stone帮我很快换了第二辆lease，Subaru好开省油四驱冬天又安全，大小合适女生开。这个价位车子该有的性能都有，给stone小哥哥点个赞！

First time getting service for my new vehicle here. Car was done when promised and staff was friendly.

Fabulous valet service! A driver picked up my car AND brought it back while I worked. Brilliant!

This is the best service department of dealerships I ever met. Front desk representatives are very friendly and professional. They patiently listen to my description of the symptom and effectively identify the possible root causes of the issue. They would never try to charge customer any service that is not mandatory. The quality of their work is excellent. I would definitely recommend Scarboro Subaru to my friends and any Subaru owners. Thanks again and keep up your great work!

I went yesterday at Subaru Scarborough for a change of tire for winter. I was surprised that they finished ahead of time that I expected. Looking forward for my next appointment

I worked with Stone throughout the process of purchasing my new vehicle. He was very responsive and extremely helpful in explaining the details. The vehicle had the exact mileage promised on delivery arrival and was in perfect condition. I am very happy with my purchase and the service provided.

Great service!
Not sure why my original estimate on my messages re: approval of service recommendations was quite different than my final invoice by over $150.00.
The final bill was adjusted to both our satisfaction.
Thank you.

Got a new vehicle from Stone Hu at Scarboro Subaru. 10/10 Experience all around. Stone Hu was very professional from the begin to the end. He is very friendly and helpful. Send me update from time to time while waiting for the car to ship from Japan.

I highly recommend this dealership and Stone.

The staff, as always, was friendly and efficient. The work on the car was completed as promised and the car was washed at the end. I received pictures of the car in the shop after the appointment. I would recommend this dealership to anyone.

Would definitely recommend Scarboro Subaru! Service was completed in a timely manner, and I was kept up to date with all my service needs! Wonderful Customer service!

We had a great experience at Scarboro Subaru. Nic was extremely helpful and we love our new car! (Subaru Ascent) There's so much space for everything, it's comfortable, very safe, and drives so well.

I went for oil change, they saw me early and the service was fast and reasonably priced. I will definitely do business with this subaru location in the future:)

Extremely professional and friendly staff went above and beyond. Second time leasing a car by myself, and it was a great experience. Finally, I have my dream STI. I highly recommend purchasing your vehicle here.

The purchase department is very friendly and helpful. I’m only disappointed with their service department. They never resolve the issue in your car and always says same thing that they couldn’t find any issue.highly disappointed with the service department.

I knew I was in for some hefty costs when my Outback started spurting oil like I'd sliced a jugular, but Kent, Shameer and the Scarboro Subaru Team did a good job of softening the blow. Since it was an "engine-out" repair we worked through all of the other wear-items (clutch, water pump, timing belt) that would be coming due shortly and got the car sorted in a timely fashion.

Our sales person Stone Hu is very nice. Explain everything about our new car and teach us all the functions in the car. If you pass by the Scarborough Subaru, he will take care of you. Five stars for best service.

I am so happy and impressed with scarboro subaru. They are so good to me. Honest people over there and very nice. They washed my car one time while they changed my tires. Then they were honest that I did not need an oil change yet because I haven’t driven the car so much. So they suggested a better time to do it. To all staff, I appreciate all that you do.

I called them in the morning to reschedule my appointment because my car was not moving. They were very accommodating. I had the car towed to the location and I received a call few hours telling me that the problem was because of one of the recalls on the vehicle and they fixed it, together with the other recalls, at no extra charge. I took my car at the end of the day, washed as well! Great guys, very honest and accommodating, and most important, fast.

Waste of time, tried to test drive, booked on Thursday to test drive on Monday. Came in on Monday to tell us that they sold it on Saturday, that we had to order in first. A conversation that could've been a 5 mins phone call. Not a single email or notice prior.

Buying my new car from Nic at Scarboro Subaru was an enjoyable experience. The whole process was quick and simple. The dealership had a good inventory of cars and I was able to get the exact vehicle I wanted without having to wait. Scarboro Subaru has been operating for decades and it’s great to see the dealership thriving in our community. Highly recommend.

Easy and simple booking for my car's 30K service. Staff were friendly and not pushy. Great experience and will go back.

Our new car leasing experience with Stone Hu at Scarboro Subaru was straightfoward and very pleasant. Stone made the whole experience stress free and comfortable. I can see why he's one of the top sales person.

Just wanted to share the fantastic customer service we received after the horrible service from another close to home. Jeff from customer was outstanding hands down. We will be bringing our car for service to the Scarborough location going forward and will be purchasing in the near future. Thanks again Jeff!

Sandra and Gil

I brought my car here after I hit a curb that ruined my right wheel and everything connected to it, they quoted me almost $2000, I agreed over the phone and the second morning i bought a used rim and brought it to them. The front desk dude was very unhappy about it and told me that he will charge me extra $100 to swap the tire over the rim I brought, and when I questioned that price he said it will be $80 and then $60. When I finally got the bill I found out they charged me almost $100 for restocking fee for the rim that they "ordered" for me. That is so ridiculous, I never have seen the wheel, never paid for it, no paperwork, I brought my own wheel the very next morning to them and the rest of part arrived days later. I just think it's so unfair to pay for this ridiculous restocking fee for sth I never actually bought. Stay away from the service department that's my honest suggestion.

Added for responding:
If you are really taking my feedback seriously, instead of copy paste a general response, a least tell me who and what number I should reach out to?

Update
Operations manager from Scarboro Subaru called and accepted the human error whil fixing the recall. It was a great step and openly accepting the situation. I welcome their customer oriented conversation and never felt they were justifying their mistake.

Updated.
Scarboro Subaru Service Center changed my opinion on whole.
Just got my Crosstrek serviced here for oil change and brake light recall, i ended up blocking traffic in Toronto City as my all brakes got jammed in middle of busy street. And all lights in dash are ON.
These people are so ignorant and do things so carelessly. And the worst part, the service center never responds to phone calls or voice messages.
Now i am getting my car towed.
I had to take my son for a competition which i missed. My worst part in the story.
Now i have to think back on plan my plan to get Ascent.

Previous experience.
Bought my second vehicle from Nic at Scarboro Subaru. As always, I received​best customer service. Sal served me well in his area.
Overall i am impressed and will be visiting them for my next car when i am ready.

My first and last time at Scarboro Subaru and would STRONGLY recommend to take your business elsewhere unless you like to be charged for services you dont receive. I had made an appointment at Scarboro Subaru for May 22,2019, because it was the only Subaru dealership able to take my car in for service within a week when I called to book. I made an appointment for a Service type B for my 2016 wrx, aswell as a summer/winter tire swap, tire balance and alignment. I showed up at 11 a.m, handed my key over and was told it would be up to a three hour wait. Five hours go by and I finally see my car being parked in the front of the dealership. I head to the service desk thinking I'm all set and the gentlemen goes to the back to see if he can find the paper work. He comes back and says it still needs an alignment and it would be under another hour. It is now passed 4 p.m meanwhile i have to be at work for 6 p.m. All the way at the opposite end of the city in rush hour, during construction season, so I decided to skip the alignment and head out. 10 more minutes go by then the service rep gets the invoice, I skim through it and see the alignment charge on their, he tells me to look at the overall price, then takes 10 percent off entire bill (for the long wait) which was over $600.00 and tells me that the alignment was done, when in fact I watched it NOT move from the spot where the technician parked it. So I was charged half the price for a service I didnt get (geez thanks alot)

Great place to get a SUBARU! It’s my second car and it’s still a Subaru! Btw, Stone Hu was our advisor, he did a awesome job by providing us with the best customer services and great deals for us! Really recommended!

They did not try to pressure me into adding anything, they just gave me all the info and said if I wanted to add anything like extended warranty let them know before I picked up the car.

Ordered my 2019 STI with David. Car was delivered on time, and David was a pleasure to deal with (He's not pushy and answers your questions straight to the point, no BS). Thank you!

I had a good experience buying a car here, but sadly, a poor experience having it serviced at this location. My salesman had provided me with a half off credit for my first service. Reluctantly, I drove from Mississauga to have my car serviced, and called twice to ensure that this reduction was noted. Upon arrival, I was denied and was asked to reach out to the salesman. Eventually, the service advisor realized his mistake and granted me the agreed upon price. However, not before asking me to leave the building, enter the showroom and find the salesman. As a customer, I should not have to chase a price reduction.

I called in to book a service appointment and the person on the other end was so rude I had to end the call. I would never deal with this location again.

We recently bought a 2019 Subaru Outback at this dealership. Mr. Bo Ma was our sales representative and he handled our purchase quickly and professionally. We offered a fair price for the car that Bo accepted immediately without fuss. There was no pressure and no haggling. Bo answered all our questions and helped us through the process. The car was delivered in a few days as promised.

The business manager, Mr. John Manis was also helpful and professional, and did not try to "upsell" us as many dealers do. He simply explained the options and left it to us.

All in all a very satisfactory experience. We would recommend Mr. Ma and this dealership highly.

Nic from Scarborough Subaru was a pleasure to work with! He does not treat his clients like a portfolio number but as human beings/individuals. Not to mention that not only is Nic accommodating but also professional at his work. He takes time to listen to any of your concerns or many questions & tries his best to answer and resolve them. Guaranteed that he will find the model & package that suits your needs for not only yourself as a driver but for your family. Also Scarborough Subaru had recently reno there facility, it looks & feels modern.

Thank you Again,

We went to another Subaru dealership before contacting Scarboro Subaru and was immediately impressed with difference in customer service we received. You don't experience the same high pressure selling tactics from Scarboro Subaru and you feel that they were willing to negotiate in good faith rather than playing mind games. We ended up purchasing a 2019 Subaru Forester plus extended warranty from Scarboro Subaru because of the sales experience. Our sales consultant Stone was amazing. Due to the colour we wanted, he informed us upfront that we had to wait 2-3 months for our car to arrive. Stone provided us monthly delivery updates and was incredibility accommodating and efficient when our car finally arrived. We did all the paperwork, car inspection and reviewed all the feature of the car with Stone in under 45 minutes. This was our first Subaru vehicle having owed Acura, Honda and Toyota's before and it was one of the best car purchasing experience we have ever had.

Recall on a brake light switch.
When making appt on the phone I was told 30 minutes
When I arrived for the service I was told 2 hours
Vehicle completed after 45 minutes; however, secretary made me wait another 30 minutes for ‘paperwork’ before I could claim my vehicle.
Unacceptable!
Won’t be back.

Let me tell this.these guys are amazing. My car broke down while I was going to a job interview and I parked in their parking lot. Even I wasn't their customer I was helped as much possible (without infering with their job) by one of their service employees by providing me with some necessary tools.
Thanks to them I'm a happy employee of the company I had interview that day.
Thank you to all Subaru team and keep up the good work.

Went here Sat Sept 29 for a Subaru Forester Sport 2019 in white. Went to several other dealers and got the best deal here. Billy He, Jose and Carmen Vigliatore were great to work with and are highly recommended to go and see.

Horrible service dept. I asked for specific work to be done and only half of it was performed when picking up the vehicle. I emailed them and still did not get a reply. Guess I won’t be bringing me vehicle again. If they can’t follow simple request, how am I supposed to trust them.

My salesman Bo Ma and his manager John Manis were very helpful in this big purchase. Instead of waiting for a months long special-order, they found the right car almost immediately.