Scarborough Health Network - Birchmount Hospital

I got sent here from scarborough general
emergency to get my lab test results after 2 days.had an appointment so i get here show them the department and it ends up being at the paeds short stay clinic.when i get there they tell me i'm 20 years old and they only see babies which i didn't know about so they can't see me? ! If they weren't able to treat me why would they allow the appointment to be booked in the first place.nurses at the front of emergency directed me and were genuinely sweet and helped me out to get seen but
i just think it's really unprofessional to send
someone all the way here and tell them to leave.whoever booked the appointment isn't doing their job properly.they can see my age on file but didn't bother to call and let me know i can't be treated.i had to take time off work for this and i'm so mad i literally want to cry because i don't know what i have.currently still waiting in emergency AGAIN and going through that whole process just get my results.

Worst medical system in world, 3 doctors in emergency just using laptops, talk each other giggles do not even able to handle 10 patient in emergency, sit 6 hours just to read 1 xray, I will say people should trust God in this system rather then depending on doctors

ER experience was excellent had serious breathing prob. ER took it serious and was excellent service! Dr C Chan was amazing. Great experience. Been here few times and will always be back ofr an emergency. My room was amazing.

Stomach pain is unbearable. After the examination, I took a T&C to get the result. I got appendicitis for the first time. I went to the emergency room and waited for two hours. But the doctor in charge was very serious and very helpful. The doctor in charge was very good. Seriously, there are also nurses in the hospital who are also very responsible to help me change the dressing 24 hours a day. It will be cured only slowly. Don’t be too impatient. It will be cured sooner or later. You should also pay attention to hygiene

I had an appointment at 3 today and missed my appointment therefore I’ve been trying to get a hold of the right people. But these people don’t want to help you they’ll hang up the phone say they can’t help me and I all needed was to be sent to the proper person. They didn’t give me the name of my doctor so how can I reach them? Not very pleased and need this appointment

WORST AND UNPROFESSIONAL SERVICE! Got call from ext 5339 for appointment. The Rep was so unprofessional and untrained that 3 times she rescheduled appointment.calling just 2 hour before the appointment saying we have to reschedule.previously she did same and then called back again that it was a mistake I can keep the same appointment.if they cant even handle appointments then how can you even except for them to do your treatment properly. I will escalate this to Health Ontario.

What is this, I've been waiting in triage for the past 3 hours and I still haven't got treatment. This is beyond ridiculous.

Ok, so no hospital is ever a 5 star experience, but I have had enough personal ER experiences (most as a patient) to have a fair basis for reference.
Scarborough Birchmount (Scarborough Grace) has frequently not been a quick stop, but I have always been taken seriously, treated with respect, and listened to as a partner in my care.
Would I have enjoyed faster pain relief? Sure, but in an ER it's appropriate for more serious issues to be treated first.
I have found the ER clean, bright (ok my migraines would prefer less light), and noise kept at appropriate levels. Doctor's, nurses, techs, etc are attentive, well educated and responsive.
If I have to go to an ER this is my overwhelming choice of hospital in the GTA.

The kind and compassionate care that my mom received from the hospital staff is a testament to their dedication to patient well-being. From the moment we arrived at the hospital, the staff went out of their way to ensure that both my mom and I were comfortable and at ease. This level of care is not always easy to come by, and it is truly inspiring to see healthcare professionals who are committed to making a positive impact on the lives of their patients. My mom is recovering amazingly from her knee replacement surgery performed by Dr Caroline Scott. She is a godsend

Worst hospital, emergency department they don’t care about their patients and we didn’t have the option to go to a different hospital.

I went to emergency room to have an access drained this morning I was amazed how much this hospital has improved they see me quickly now they keep everything Sparkling clean they doctor was concerned about me and my well-being wow thank you so much

My parents were waiting there for 8 hours. I wasn't able to wait with them and when I called to get answers the lady who I was speaking with had so much attitude, was not helpful at all and shouldn't be answering patient related calls.
15 years and still poor service. Extremely disappointing

It was an amazing hospital, I had both my children there, the amount of care I received was just incredible, I don’t know how it is now but they told me they removed the maternity and the paediatrics ward which is disappointing because it was so good

Wouldn't send my worst enemy here. No respect or compassion from the personnel. It seems like all the people working there dread their job and take their frustration out on patients that wouldn't be here if they didn't need to.

Initial nurse we saw at emerg was okay, but gave little to no instructions on what to do or where to go. We had to ask multiple nurses before we were instructed to follow a green line on the floor. No one told us there could only be one visitor present before we entered. However a nurse inside rudely told us there could only be one. I understand they probably go through this multiple times a day and was annoyed, but she gave so much attitude.

This is the worst hospital to come to. The nurses are beyond rude.wont even give you a blanket you will wait for hours in emergency cold.worst worst hospital you dont feel safe

Never had such a bad experience at a hospital before. You’re supposed to go to these people for help but when I did for my sprained ankle all they did was x ray my foot to tell me nothing was broken. Nothing done to look at the muscle damage around my foot. Told me to ice and elevate for a sever sprain and now I’m looking at lifetime damage because of unprofessional health care practitioners. PLEASE DO NOT GO TO THIS HOSPITAL THEY SHOULD BE ALL FIRED. Do not care for their patients. Crazy that they can get away with how they treat patients. A patient was in a wheel chair and they were yelling his name to come to them down a big hall but this patient had a severe tail bone injury and couldn’t come to them, and when they went to wheel him over they called him rude and gave him lots oc attitude when he was clearly in a lot of pain. I couldn’t believe the level of service that was provided. STAY AWAY! They should have their medical licences taken away. Look at they 2.5 star rating it’s not just me that thinks this way. I’ve had vets treat my dog with more care then these people treat humans. Absolutely unacceptable, It’s actually saddening to see this.

Horrible experience long wait time, got emergency situation chemical in eyes which can cause blindness and they are not treating this a priority. Long hours waits and the desk staff are very rude.

Do not go here for ER, ER staff are extremely rude and have no communication skills. After waiting 4+ hours for anything to happen in an EMPTY ER, and notifying the nurses of such, their response: 'That's how emergencies work'.

Been here 5 hours.other than triage. I havent talked to anyone else.ill risk a broken hand and pulled tenons over sitting here any longer watching nurses text and sit pretty.

Have been to this hospital several times in the last few months. To the lab, imaging department, fracture clinic, infectious disease, and recently stayed for a knee surgery. Everyone from this hospital has been exceptionally nice. Very pleased with the amount of compassion the nurses, doctors, and administrators have. Best service in the GTA!

They kicked my daughter out for staying with me when I was dizzy and no one whole help me when I had an large open cut that needed care

An absolute disgrace to Scarborough. Surly staff, awful facilities and an absolute eyesore to the residents of Scarborough. Thank goodness my doctors and specialists are at Sunnybrook. This facility is a death sentence.

My apology if I went a lil rushy but you guys all are amazing as thank u so much for all the giving a go me as it’s in my book as beautiful
U guys made me make new friends which’s that’s what adds up to a beautiful world

Thanking everyone I met as wishing u the best 2022

You got Fatenh and Michael are the best in there and lots to praise as a beautiful team to be in one place to serve others

Dr Pinto in emergency ward needs to get her credentials checked. I was there for 4 hours and she calls me gives me a print out and then walks say. No conversation, no questions, nothing! Did you become a Dr to really help people or just walk around saying your one? The nurses and staff on the other hand were awesome! They are the real heroes.

I ran out of my inhaler in the middle of the night and of course the doctor was busy, but that's not the problem.

The problem was that the nurse wouldn't even give me an inhaler while I was waiting while suffering from an asthma attack.

For 3 hours I couldn't breathe and that nurse just watch me suffering.

But another Nurse Wai Xiao in Non Emergency Care. (Dont know why I was in Non-emergency care with an asthma atteck) Anyways She IS AMAZING. She immediately got me an inhaler. And a Chamber. And made sure I felt better.

The system at Emerge here is awful! There is a young guy at the front door that keeps track of people on a yellow sticky note! He forgot to give someone a wristband but when the patient complained, the guy claimed somehow he's keeping track! We've been here for over 5 hours now! Still haven't been able to see a doctor. There is only one lady working in the Triage! I've never in my entire life have waited at any hospital for this long! And we are still waiting.

This was by far the worst hospital experience I have ever had. With the exception of 5 or 6 nurses, the rest were rude and short tempered; but they had no problem on the night shift laughing and talking loudly amongst themselves keeping patients awake. They would come into the room to check on myself and my roommate (2 bed room) without announcing themselves and scared my roommate to the point that she was hysterical and had to have her daughter come to the hospital at 4: 30 in the morning. A couple of different nurses also fat shamed me, telling me that I would not fit into an XL diaper (which I did) and another one told me I would not fit into a normal wheelchair, but the physio team the first day had me sit in the normal size wheelchair with no problem. Then on my discharge day, one nurse told me that my pick up person would have to get a wheelchair from the entrance and bring it up to get me as she was too busy to take me downstairs. I have many friends who are nurses who were horrified to hear the treatment that I received. I hope to never visit this hospital again.