Scotiabank

Scotiabank is by far Worst. Bank. Ever. Zero stars.
Staff here treat customers with contempt.

Simple transaction trying to cash a cheque issued from THEIR client’s account at THEIR branch.
A litany of excuses not to cash a cheque on their own account that they verified has more than enough $funds to cover the cheque.
First teller contradicting herself; then bank manager contradicting the teller; then teller contradicting a second manager.
When I called them out on their rampant inconsistencies, their response was:
“That’s our policy”

This branch is a Gong Show of incompetence. Avoid like the plague.

Leaving Scotiabank & switching to RBC on Monday.

Daria and Stephanie are the best. They provided excellent customer service and did their best to sort thing out for me. Stephanie spent an hour to talk to customer service to get the release letter for me. Thank you so much ladies

Scotia Bank is the worst Bank I have ever been in.
For some reason, they never told me about and did not event notified me, they put all my limit to 0$. To the point that it has been two weeks now that even though I have more than 20k$, yes 20k$, on my bank account, I cannot use any of that money, I cannot pay my rent - which means I will have to pay late fees - I cannot pay groceries and depend on Banks outside of Canada.
I cannot even resolve the situation because they take days answering e-mails, they never answer the phone, or you have to wait hours to have someone, and they always lack staff at the physical location so that you also have to wait hours in queue.
I am truly recommanding everyone NOT to open a bank account there. Do not do it, it's going to make your life harder, even thought they are supposed to make it simpler.

If there is no star option it would describe the service better.
I had Xhulio Zhapa to resolve some things on my account only to realize it was only temporary. Wonder how many times I'll have to see them for the same thing. INCOMPETENT. NOT WILLING TO HELP YOU. PETRONAISING

I have had MANY bad experience with scotia bank, and today was no exception. Very poor customer service, rude staff, and mostly incompetent. The teller and their manager/supervisor went out of their way to make what should have been a 1 min process into an ordeal. Also, be careful with your information, as I was able to see and read sensitive and private information laying out on a nearby desk. This branch should be audited, and soon

Every other time I try to make a payment with my debit card there seems to be an issue. Customer service provides me with automatic robotic responses and they rarely help. I've spent more time talking to the customer service than using my Scotiabank card. Big disappointment.

Useless teller’s, pathetic service! Because of this branch I feel like close all my accounts and credit with Scotiabank!

This was by far the WORST banking experience of my life. I was assisted by Jestine who is probably the rudest person I have ever come across. She was so condescending and did not get the job done either. I literally teared up after leaving the bank. Needless to say, I am never going back. If you do go, please make sure you are assisted by someone else.

Scotiabank use to be so efficent, understanding and friendly, but recently they really went downhil. They seem unorgnised, not friendly and not very accomodating. Whats more it took me a lot longer than it should have to simply close one of my accounts (I was sent between calling and visiting in person). I would not recommend Scotiabank

Went there to reversed and NSF charge. Said they won't do it. Worst bank in Canada. Don't bank here.

The worst. First, they set appointment with an employee who stopped working there. Second, they did with an employee who is off on the day of appointment. The rate is higher than other institutions.

Not sure if it's the branch, or scotiabank in general. Or they don't like doing business. Very poor service!

The WORST banking experience EVER
Went in Thursday morning with cash clearly stated I was overdrawn there to pay my electric bill
The lady put the money into my account which then resorted in 3 people around one computer in which I waited one hr and half for them to try fix this problem for then to leave and tell me to come back
By the time I came back my electric had been CUT
There mistake cost $250 reconnection fee
This bank will always go down as a certified nightmare experience and I would definitely try and pre warn anywhere goto ANOTHER bank

Worst customer service. Jestina (the older brown lady) needs to get fired or a lesson in respect and customer service. Wont be back.

The elder tellers are most perceptive and patient as they assist the best. There are a few ofnthe younger ones who've got similar ability.

Today I had two extremely different interactions with employees from this branch; the one they call Jestina should be reprimanded for her poor customer service (as others here have said in their reviews). I apparently dropped by credit card and someone found it and turned in at this branch. I received a super friendly & helpful phone call from the branch saying that it had been found and that I could come in any time before closing with my debit card & ID to claim it. So when I went to get it I was made to feel like I was crazy, that I was trying to steal someone else's card and that it was impossible that the card had been handed in. The teller called Jestina was incredibly rude to me, she wouldn't listen to me the 3 or 4 times I tried to tell her it was a lost-and-found situation and that I was NOT there to collect a newly issued credit card. When I finally got through to her with that info she was extremely annoyed that I "didn't tell her that" and she had been looking in the wrong place the whole time. She told me that next time the bank called me, or if anyone called me for that matter, that I should record their name and phone number - there's simply no way she could help me in this situation without this information. She asked me probably 6-7 times "WHO called you? WHO called you? ". All three of the other tellers standing on either side of her were staring and giving me sympathetic eyes. Finally the person from the front entrance desk came off of their coffee break and - wow! - problems immediately resolved. Card returned. So. Incredibly. Unnecessarily. Frustrating.

Although I have many friends work at Scotiabank, I have to say that their branches (especially this one at 19 Bloor W) are useless. Their financial advisor does nothing but delay your financial plans. Don't go to them if you have questions, try to call its service line and - of course - be ready for 5 minutes' waiting time.

They somehow prefer not to disclose information of their products, there's nowhere online to find the purchase channels/instructions for mutual funds (except series A) and - again of course - don't hope the branches would help. If they'd like to hide those information for rich clients then I have to switch to somewhere else that seem to be more responsive and transparent.

Update Feb 26:
Just when I was thinking about removing this review and they rejected my transactions.without contacting me to verify. It cost me transfer fees which the counterpart institution wouldn't refund because it was being rejected by Scotiabank. I don't know how did you guys gain from capital markets but you are definitely losing customers in personal banking.

I already feel pity for you, for looking at Scotiabank and its products. 1 star for deceptive targeted marketing, followed by breaking each promise in the original email and now dodging calls. This branch does not feature any particularly helpful people either, including the manager who seems absolutely powerless to provide actual customer service in response to valid complaints. Happy to provide proof to whoever cares. Stay away from this institution, go with one of the other banks.

The teller, kelly, kept intrupting me to give me irrelevant advice. Very frustrating when someone is pretending to help, without listening to see what you are there for at all.

Very bad teller! Wanted to make a deposit to my Line of Credit and I then wanted to know what the balance outstanding remaining was. I had a Scotia Visa with a the pin and a Scotia Bank card and she wouldn't give it to me. Started asking me questions about balances on my cards, THAT is what I was there for, to get the answers from her, and she wanted them from me! She said she was to verify me! I told her this is my Driver license.she said not good enough. OMG what a Joke of a Branch

EDIT: When I first moved here, I called this "a toxic branch with impossible hours. " I don't know if they've come under new management or what, but this branch has been completely renovated, transformed top to bottom, and given some of the best extended hours on a bank branch anywhere in Toronto. This was my least favourite branch and in the space of two years or so they've completely turned themselves around. Highly recommended, but only in the last 6 months or so. Let's hope they keep everything this great, because the other reviews point out what they used to be like.

Was turned away from the branch twice saying no advisor available to attend me. Also said cannot book appointment for another branch even though its possible. Customer service 0. Requests declined.no intention to solve customer issues or retain business.

1st visit: The financial advisor I met here is not well trained
2nd visit: I visited this branch because this is the only location open after 5pm, arrived at 5: 00pm but no financial advisor is in the branch

This bank is in a sharp decline. I purchased airline ticket in USD and the exchange rate is absolutely disgusting, as if they have done anything special to deduct 20$ extra out of my checking account. I had another issue and called multiple times, they told me we resolved the issue and here is confirmation number waited couple of days to see the reflection on my checking account. Nothing! As if I wasted my effort time voice mental for nothing.

I think people should start suing bank of Nova Scotia and it’s terrible careless mangers. Haven’t seen a country that love to rip people out with unnecessarily fees, high exchange rates, high interest rate, yet delivering the service of greyhound bus company! Do not sign with them, do not deal with them and tell people around you to avoid this institution. Even my scene points declined from 15 free movie to 3 without explanation. Get out!

Went to 2 branches, no advisor at all. Not sure if they are lazing around or what. Should have listened to the reviews. I stop doing business with BMO, and I don't mind take my money and go to TD.

This branch with out Hanna Bruce would be a disaster. She’s smart fast and on top of things.
Tellers are basically useless without her present.
Been there several times and with no exceptions tellers can’t help you if you ask for a little extra than your basic day to day banking from them. So if you’re going there and need to deal with a bit more than go see her.

Most AMAZING Financial Institution
I have been a loyal and very happy Scotiabank client for most of my banking days.
The Scotiabank branch at 19 Bloor Street West is beyond our high expectations.
Excellent and professional service with incredible staff.
Our immense thanks to Mr. David Kim for always providing us with the best financial advice with such a friend, 6 manner. This branch always seems to attract and select the best staff. Branch members, financial advisors.thanks to you all.
Dan and Dillon and your team.
Rosemarie and Stephen Taylor

Worst service ever experienced. The brown lady in front desk knows nothing. I went to open an account and she said I can only visit adviser if I have multiple documents. I already opened an account online and the mail clearly states any one like PR/driver's license is fine. Never going back.

Hours sorta suck for being a major bank in the middle of downtown Toronto.
Let alone being in the 4th largest city in North America.

Wow. I was trying to get my 15 year old sons lost bankcard issued. I pulled out my health card instead of my licence. The brown lady teller loudly told me there was a 25,000 dollar fine for bringing out my healthcard in a bank. She asked me to write down my sons name on a paper.then she asked me if it was my sons name, what a moron? This is the Scotiabank branch where the idiots go and flourish.

It's a Bank, they deal with copious amounts of money. I don't understand the bad reviews, are customers really that shallow? This bank, and the manager there, she knows who she is, should take pride in the excellent service they provide their customers. I've been in two financial situations that could have proved costly, and they bailed me out. Excellent Bank, shame on the whiners who posted negative reviews on here.

I went in to confirm my student enrollment for a student account to get back bank charges that shouldn't be on a student account (as I'd done at another Scotiabank before) and they told me they wouldn't do it so I should go to another branch because "they don't do that at this branch". I don't understand. Rude customer service too.

Never had an issue here. I lost all my id once and they still helped me replace my debit card. It took a while to answer the security questions but in the end they treated me good and I got what I wanted.

My advice; when you see a 2 star rating, don't go there. I learned this the hard way!

From the moment I walked in to the time I left the bank after almost 2 hours, one inconvenient answer after the other. I am shocked to this day when I see businesses like this running in this country!

I had to wait most of the time at the front desk area, with the real feel temperature below -30 Celsius outside, every minute the door opened was like a torture.