Scotiabank
7 reviews 1500 Upper Middle Rd W #10, Oakville, ON +1 905-847-0220 www.scotiabank.com suggest an edit
22 May 2022 1:46
Incompetent & Inefficient Branch Employees- Avoid for peace of Mind
I am posting this review as even complaints to the branch manager and even the CEO’s office has not made any difference on the sheer level of incompetence of this branch’s employees. I could understand if this was a one-off incident but my multiple experiences dealing with the front desk staff (tellers) at this branch has been dismal. Errors are the norm, and it is highly recommended that everyone triple checks that the requested transactions are correctly executed as the onus is entirely on the customer.
These are just two of the several incidents that I have encountered while dealing with the tellers in this branch. The first involved a teller who forgot to “close” my account access and “withdrew” money from my account after I had left the terminal. Fortunately, he recognized his error and reversed the withdrawal shortly after. I was right fully alarmed at the possible repercussions of the failure to close the account access once the client leaves the terminal, but Scotia attributed this to one-off error of a new hire!
The second incident happened on Saturday April 09,2022. I visited the branch and handed over cash to the teller and specifically informed her that I needed to make a statement (monthly) payment to my secured line of credit account. I had to trust that the teller deposited it to the right account as I was told that as per Scotia Bank procedures, I would not see the deposit into my Line of Credit until Tuesday April 12,2022. As I did not see the credit into my account even after 2 business days, I called the contact center and was informed that the teller erroneously deposited the cash into the non secured line of credit account instead of the secured line of credit! It is pertinent to note that I have no transactions in this account and the cash deposit into this Line of Credit account resulted in a negative current balance.
I am posting this review as even complaints to the branch manager and even the CEO’s office has not made any difference on the sheer level of incompetence of this branch’s employees. I could understand if this was a one-off incident but my multiple experiences dealing with the front desk staff (tellers) at this branch has been dismal. Errors are the norm, and it is highly recommended that everyone triple checks that the requested transactions are correctly executed as the onus is entirely on the customer.
These are just two of the several incidents that I have encountered while dealing with the tellers in this branch. The first involved a teller who forgot to “close” my account access and “withdrew” money from my account after I had left the terminal. Fortunately, he recognized his error and reversed the withdrawal shortly after. I was right fully alarmed at the possible repercussions of the failure to close the account access once the client leaves the terminal, but Scotia attributed this to one-off error of a new hire!
The second incident happened on Saturday April 09,2022. I visited the branch and handed over cash to the teller and specifically informed her that I needed to make a statement (monthly) payment to my secured line of credit account. I had to trust that the teller deposited it to the right account as I was told that as per Scotia Bank procedures, I would not see the deposit into my Line of Credit until Tuesday April 12,2022. As I did not see the credit into my account even after 2 business days, I called the contact center and was informed that the teller erroneously deposited the cash into the non secured line of credit account instead of the secured line of credit! It is pertinent to note that I have no transactions in this account and the cash deposit into this Line of Credit account resulted in a negative current balance.
20 April 2022 6:44
Wonderful customer service at this branch. I had an urgent concern that I came into the bank for, and was right away acknowledged and helped out. I truly appreciate the extra time and empathy Haley had towards my concerns, it turned my day around. Thank you.
31 December 2020 13:44
Charging a student to close their bank account is unreasonable. The bank has huge earnings every year and chooses to charge some to close an account? Poor customer service and at times rude staff. Not the Scotiabank I've dealt with in years past.
26 March 2020 9:42
Excellent customer service. Thank you Nisha for taking enough time to explain how to get the right mortgage, very useful information!
28 July 2019 22:22
I can't believe there are banks that are in this day and age only open until 5pm.
12 March 2019 19:07
Wonderful experience at this branch the other day. Had to go in to get my first credit card and everyone was super helpful.