Scotiabank

Raunak shah, such a rudest person I have seen in my life. He don’t have sense to talk and he have attitude. He didn’t even did our work and he Judah wanna do everything in hurry because he said it’s my time to go home. Nobody should go to this branch

Understaffed! Waited for 35 mins to get one draft clear also this was third visit. They don’t value your time!

Rudest branch i have been to. Tiffany don’t know how to talk to customers. And manager is supportive of her and talks in the same way.

Need some manners in this branch

Stunned with the lack of empathy and understanding for customers at this branch. Yesterday I walked into this branch to deposit money at the ATM, but it froze after inserting my money and card. The lady at the front desk seemed to be the only one with common sense and directed me to the managers. However, they took their time to acknowledge me and offer help. Eventually, one of them asked about my issue and told me to go back to the ATM. I waited there for assistance but nothing happened.

When the front desk lady returned, she asked if anyone had helped me, and upon learning that no one did, she directed me to a teller (Jenelle?). She didn't apologize for the inconvenience, which was frustrating because I had just made an online purchase with that card, and I was worried about my order being affected. I insisted I wanted my card back if possible. She assured me it would be fine, but my order was canceled a few hours later, as I received an email confirming it. I understand it wasn't her fault that the ATM took my card, but customer satisfaction and a positive experience are essential aspects of a teller's job in most banking and financial institutions. I felt a sense of negligence from the managers and teller at this branch.

I requested my original card back, but it wasn't possible. I ended up spending an hour updating all my online accounts with the new card information. Overall, this branch has a poor attitude from the top down. I appreciate the front desk lady's patience and understanding, but the rest of the experience deserves only 1 star.

Can't speak for their customer service but it was frustrating and surprising to learn that at 9pm on a week day, the doors to the ABMs are locked. This is not what a major bank in a busy part of the city does.

I was just in here at noon to redeem a mutual fund and close out my my account. I set up the appointment on Saturday and the ladies at the front desk were very helpful in getting that done. Dimple helped my out with this and was able to provide me with the simplest method of getting my money out the bank and was able to do a transfer to my main banking institution. Dimple was very helpful with simplifying this process with no trouble at all. With this great experience I had today, I would definitely consider dealing with Scotiabank in the future, especially at this branch.

What bank locks their doors at 9 pm so customers can't use their abms this bank deserves 0 stars

Worst Financial advisor ever. Please don’t go to this branch. They have no idea what they are doing.

Absolutely don’t need customers.
This location from the Top management and below.
Is absolutely the worst customer service skills I’ve ever encountered.
The staff seem on edge, the tellers I’m referring too because managers are all miserable and have no idea about customer retention and service.
With a recession approaching or at the moment.
I would think customer service would be Top Priority….
Not at this Scotiabank.

Terrible customer service.

0 rating

Literally the only branch in all of the GTA that closes their ATM after hours. So annoying.

These people are rude and unprofessional n unpleasant to deal with.they created so many problems with my account.n disregarded me when i got upset.this is not a place to do your business.

EDIT: DO NOT go here.
We had an appointment and the financial advisor had no idea what she was doing. She kept telling us not to worry and was super rude about it. After coming home and reviewing what she did, not only was it NOT what we asked but we could have lost access to the money. It's a HORRIBLE location and really needs to close down or just hire staff that knows what they're doing.
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The reviews are right! They're terrible here. We had an appointment with a financial advisor, showed up for the appointment, and then was informed they were not even in today. Should they not have called to inform us?

The staff here are also super rude.

Poor customer service. Representative ar the front dont even know how to get the print proper bank statement. He just gave me computer screenshot with all tab like search on top. On asking he said he dont know. WORST SERVICE EVER