Scotiabank

They can't even honour the appointments.such inefficient and incapable staff - Haddar Alafifi.that is the name of the incompetent staff who could not even attend a phone appointment. Its disgusting to see people taking salary for not working

Came on Saturday October 15th, at 2: 20pm. Wanted to open a bank account, the clerk (a girl) told me she can’t do it because they are understaffed and I would have to come back with an appointment. There was no one behind me on the line, absolutely no one, just another customer who was already with a clerk. I saw two clerks, there were probably other employees that I didn’t see. That clerk was just lazy and didn’t want to do her job. Went to another Scotia on Alta Vista Dr customer service was far better.

Extremely poor response to phone messages that I leave asking for a call back. No senior staff EVER answer their phones. Terrible lack of consideration from senior staff but terrific tellers. The incompetence clearly starts at the top. Been with Scotiabank many years and am now reconsidering.

I’ve had good experiences with this Branch but recognize that it can be variable depending on circumstances. I chose to rate this branch highly rather than leave a negative one at my more local branch. So the positives were good hours and courteous interaction with the tellers. I go out of my way to come to this branch FWIW. Also note there is parking available about 5 spots, which I will use if I haven’t walked, haven’t gone to the Glebe parking garage and I’m in a hurry. It’s rarely full.

I have been a very loyal Scotiabank customer for over 25 years. Over the years I have held several mortgages, loans, credit cards and bank accounts. The customer service I received here has been the absolute worst I have ever received, not only from Scotiabank, but from any banking institution! This is the first Google rating that I have ever completed, but feel so strongly about the negative experience I felt compelled to comment. I tried to address my concerns with the bank manager but received no response. Very very disappointing! If I could rate lower than one star, I would!

Great people and service. 4 stars only because it's sick season and your hand sanitizer dispenser was empty.

Vedran provided excellent customer service.

I was treated very well compared to other locations in Ottawa.

Place has free parking and the lines are usually short.

This is a horrible branch. Endless turnover, no effort to help clients, worst branch. Dont bank with these losers.