Scotiabank

Unprofessional ppl from the Manager till everyone in this branch never & ever come back to this branch.
I wish give zero STAR or less!

Money missing from account, proof provided that it was taken out without permission took them 3 weeks and constant going in and out to get it back! God forbid you owe them money

Tellers are ok, they do mistake, like transfer bigger amounts from credit card to checking account and then they try to put it on you. It was fixable. But ones when you have to go into appointment with anyone in office you are stepping into twilight zone. I am not kidding. And it is sad because people at that point need more information, help and understanding. I had a Ricardo that drag me for 3 months without any possitive outcome on a mortgage application. I understand negative response, I don't understand waisted time. Training and lots of other things in despaired need.

Disappointing service.   When I tried to close my account they didn't have enough cash on hand to pay it out - it wasn't a big amount.   They offered a draft but refused to waive the fee for the draft.   I felt treated like a criminal with more questions and ID required than imaginable.

Absolutely worst branch of Scotia bank. Staffs are rude and doesn't know what they are doing. Stay away from here

Two bank clerks in this branch told me that their bank would charge me fees if I don't use their credit card in 12 months and urged me to cancel the credit card, which was not true when I call the helpline on the back of the card. The staffs in this branch were not properly trained and they provided misinformation to their customers. On top of that, they were not trying to help neither. The backgroup radio in this branch was very loud, like in a resturant or a market rather than a banking business. I found the radio noisy was distractive to conversations and unprofessional. Overall, I had bad experience here. I would avoid this branch.

My experience at this Scotiabank branch was quite good. The staff were nice and I was able to open a chequing account quickly.

Kieran Escourse was amazing, he helped me very patiently yesterday. He was very courteous-friendly, most importantly knew how to solve the issue I was having with my card. He spent about 40 minutes (called the call center) with us during his lunch time! His sense of humor kept our long conversation with the call center alive. I strongly recommend this location.

Michael Zack (Branch Manager), confirmed that if you close an account with Scotiabank, they can close the account with a balance still owing on the account. This can then in turn negatively impact your credit score to which Michael will not be willing to assist any reversal and just blame you for not checking your last statement even though the teller cuts up your cards in front of you.

Most pathetic branch.they disturb you by calling and when you call them back at their extensions they don’t pick up the calls. Useless s hopeless services. They take their customers for granted.
I will never suggest this branch to anybody rather I will never suggest anybody to do business with scotia. Scotiabank upper middle and walkers line it’s a big shame.

Used Scotia for years - never issues until I switched and made this my home branch. Every person we dealt with has provided various answers and no one seems to take ownership, knowledge seems to be lacking here. Will never return to this branch.

Was my "home branch"for 2 years. Had horrible service and they did Nothing to help me with the issues they were causing. I have no changed banks and am closing my scotia account happily never having to deal with them again

Very frustrating when you go to deposit money into your Momentum Savings Account and the tellers are not trained and/or every other person has their own way of doing it. Sometimes it's deposited in less than two minutes but other times like today, it takes almost 15 minutes to figure it out. What's concerning is the lady today told me it has to be done this way so what about the previous deposits that were done quickly and efficiently. Did they get deposited incorrectly? Frustrating to say the least.

Tellers are good but financial advisors absolutely have no knowledge, not even trying to find the answer.