Segway of Ontario

Oct 22 2023
I wanna BIG THANKS TO PHIL and his team.for fixing my scooter. I have ninebox g30l my back tire needed to replaced and they were booked up once I explained what happyen over the phone.he said they will work on it and they fixed it very fast. I'm soo happy with my new tire I came from Durham to toronto to get it done. I don't drive so it's my life line to get me around Especially going to work. AMAZING PEOPLE THANK YOU ONCE AGAIN. Anybody gets to read this I would highly recommend going to them. It's very friendly and very quick
BIG THANKS
TARYN

Agree with the other reviews here; the customer service is incredible. Highly recommend this place. I stopped by here with my son's ninebot that had a handlebar alignment issue and a slow leak on the back tire. They found a way to resolve the leak without needing a full tire replacement and solved the alignment issue as well. And the icing on the cake was fixing the handlebar bell my son had banged-up that wasn't working correctly anymore (which was important to him). I won't put them on the spot by listing the costs involved, but let's just say we left feeling extremely gracious to them. Again, amazingly friendly and capable customer service.

Can't believe how fast the repair was! They changed my tire in like 1 hour. Now riding my scooter feels like riding a rocket! Aaron was very professional and nice! Coming back from now on.

Wonderful Customer Service!
I had some problem with my scooter and had no idea what was it. Although it was not their brand, a gentleman named Phil, solved my problem within a few minutes. He even described me regarding the problem. I was really impressed by their service and their behavior towards me.
Must visit this place
Thank you Mr. Phil. I will visit again.

I took my son's scooter to be repaired and found the friendliest and most knowledgeable staff. Thanks Phil!

Phil was an amazing technician, identified the problem of the device in the first shot! The place is awesome!

Picked up my Segway Ninebot Max G30 escooter after having the front brakes checked & adjusted. No new brakes needed, & the handlebars aligned (bars were skewed after a crash).
Technician, Iago did a great job. Chatted with sales, Aaron and got more details of the new escooters. Thank you guys for a great service experience

Nicole (if im not mistaken) spent so much time with us picking the right scooter! She then patiently trained us and answered all of our questions! Thank you!

I bought my first Escooter (G30 Max) from them today.great costumer service, they even put my Scooter together fast and no extra charge. I definitely highly recommend them.

Excellent & Professional service from Segway of Ontario. From customer service to Technician all of them are very nice. Technican MR. Lago is very professional & knowledgeable about the product that he is talking about. Highly recommended. If you have some problems or think you have issues with scooter come to them. Total service quality 10/10.

Professional and competent staff. Especially Jason, who is a kind man and amazing representative! Very very happy with the service. A+

I went there twice both of my visits were lovely and kind. They are professional people and they are trying as much to make the customer happy with nice experience. 10 of 10 keep going guys

Really nice, friendly and fast. The technician help me quickly identify my problem with my ES3 and repaired it within 10 minutes. Very reasonable pricing for all accessories along with some of the nicest staff ever. Thanks guys!

This place is amazing it was my first time.
I got there at 11 (when they open) everyone was so kind, the girl at the front tightened up my loose handlebar on my ninebot scooter. There was a little bigger issue that needed to be checked out by a technician. Technician Phil, just came in and didn’t even hesitate but to check out the scooter and fixed it up within no time. He adjusted my brakes, the folding mechanism, and a lot more. Technician Phil you’ve done a wonderful job. I’ll surely come back to get anything fixed.

I m confussed with this company, The scooter nineboot it self seemed very nice, and lasted more then one year. Originally i bought it in Costco and my son loved it, but more then a year later parts started to worne out, noise and vibrations, sa obviously the warranty was expired, i tried to contact Segway, i could only contact by chat online. Their customer service seams very limited, and the person didnt seam to care to much. I was told that they dont offer and mechanical services at this moment still due to "Covid" ok, sa you buy a product that has moving parts, and they dont offer service even that i was willing to pay.
I made it simple, took it back to Costco, got bsck Full Refund and bought online from Best Buy, and also told the story to two friend of mine that just bought it at costsco to return, because there in service from Segway. And both probably will do same think.
Sa what can I say, Segway keep it up with your customer service.

Thanks Jerry

My daughter and I were very very pleased with the incredible service! You can tell the staff know about their electric scooters and helped us understand how the product operates and how to use the scooter app. Dylan was very kind and helpful with explaining everything and brought our purchase to our truck and loaded it in for us! My daughter is so happy with her scooter and we thank you so much!
I recommend Segway of Ontario to anyone interested in renting/purchasing a electric scooter!

The service here is incredible. They're reliable as they know their products in detail. I just visited to tighten the breaks of my scooter and in return they ensured the scooter delivers its best. Moreover, they were happy to hand me a tool just in case to save future visits.
Kudos to the team.

Phil is very knowledgeable. By looking at the scooter, right the way he can see the issue. Fixed the issue in 30 seconds.

I love this place, i got my ninebot max here i got my fender bracket done here the only thing i can suggest is the times to be changed at least being from 11-7 i think 5 is too short making it a rush for people to drive if they live far away despite there is only 1 store.if you need someone to install your accessories it will be 25 dollar labour but overall i love this place. Staff is very friendly

Just love the good vibes here! Purchased a Segway Ninebot SPlus today and the service is definitely top notch. Everyone in the store was friendly and knowledgeable of their products (they even offered to share their fruits hehe: 3) The sales person (sorry forgot to ask for your name ;u;) also helped assemble the product and made sure the tires are pumped to go~ Really wholesome experience and products:) Will definitely recommend!

* Yes the cool duck is from them too: 3

Jason from Segway Ontario has been very helpful he has fixed my ninebot S which I have not been able to use for the past one year. I would highly recommend contacting Segway Ontario regarding any issues As they are very efficient professional when it comes to repair

The technical service team helmed by Phil Braund are a knowledgeable and very professional bunch. I took in my scooter for repairs at a pre arranged appointment time. The manager took my scooter, repaired and even thoroughly cleaned it and brought it back to me in less than 30 minutes. Highly recommend them.

I have been loving riding my Ninebot scooter everyday, rain or shine. I was noticing a slight vibration in the steering column so called SO to get some expert advice. Phil offered to see me immediately if I wanted to scoot over which I promptly did. He fixed the issue in my steering, tightened my faceplate to prevent any water damage and gave me tons of helpful advice on tires. NO charge! They are definitely my Go-to shop for anything scooter related. Amazing customer service!

Great service, got my Segway ninebot es3 scooter repaired here. Staff are professional, polite, and repair service was completed the next day at fair reasonable rate.

Staff is very friendly. They helped me with my scooter alignment issue free of charge and also taught me how to do it myself. Highly recommend this place.

So my scooter handle was wobbeling and I got quote of 40 $ but when I went there they fixed it and said it wasn't that issue and they fixed for FREE wow now thats an amazing SERVICE.

I stopped by to have a quick fix done on my eScooter. Phil was very helpful and looked after it right away. I was impressed by the great service!

Got my e scooter fixed today for less then hour. Great customer service and knowledgeable staff. I would definitely recommend going to this place if you have any issues with your scooter or you want by one.

I would like to thank the team at Segway (special shout-out to Phil in service). My scooter was dead and they brought it back to life, as good as new. The repair charge was way less than I anticipated so I bought a new helmet from them with the savings.
Thanks again
Jon

Good staff and quick service.service person helped me to fix problem and also recommend me some maintenance tips to keep it in good condition. I like to visit again if I have to service my scooter again

A problem is brewing for me that will likely end with legal action. When I purchased my max ninebot scooter the store loaded an app into my phone for me so I could use the wheel lock and I never really thought much about it after that. Here I am a year later and I try to log into the app to lock my wheels while I run into a store and the app won't open unless I agree to their privacy statement and user terms to which I declined. I thought I purchased this outright and had no idea why I would need to sign away my privacy in order to use the wheel lock system that I paid for. I will be looking into filing a small claims court action without hesitation and will withdraw this comment if the situation is resolved which I have doubt it will be resolved without a full refund or the locking system restored. I know some are less sensitive to signing away privacy rights. I am sensitive when it comes to privacy agreements and signing rights away in particular when I make an out right purchase and the wheel locking feature was a deciding factor. I am now looking into purchasing another brand that has a key lock much like a car. The brand is Apollo and made in Canada. Key lock built in, no tracking or giving up privacy. Looking for a scooter? Look elsewhere and own what you buy and don't agree to a privacy agreement.

Excellent service, if you need help with anything just go in and ask for Phil and he'll take care of the rest, I promise you!

My experience was really great
All the staff members were really helpful and friendly. Big thumbs up to all the team
Stay save.

Came here for the first time today to replace a component on my Ninebot Max. Overall process was fast and simple; register an appointment online and a staff will get back to you in a day or two. Nicole was wonderful over the phone and registered my appointment with ease. Phil was my technician when I got there and he had my scooter done in under an hour. Left very satisfied with my scooter's life extended. 11/10

Just picked up (JN 03/21) a Ninebot Max for my wife. I forget the name of the lady at the front, but thank you for getting me all set up and thanks to Jason as well!

Outstanding customer service and prices were great! We had such a fantastic time! Highly recommend!
Thanks go out to Jason!

Great service went in to get my ES1 fixed due to a wobbly steam. The repair guy took 5 mins to fix it & instead of charging me the minimum fee he told me to write a review so here i am thanks to him!

Phil was terrific; he helped me fixed my e-scooter. I will come back to get help for sure. Thank you so much! I recommend this place!

Excellent service. Dylan was very helpful with all my questions prior to my purchase of the kick scooter max. I accidentally paid the shipping cost for a pickup and they had it refunded to me without asking. Jason from sales was great help while answering my emails. Overall a great experience!

I just had an amazing experience with Segway of Ontario. The staff were super friendly and were able to help me right away. I needed a small repair to my Segway Ninebot ES4 and the owner was able to fix it on the spot in less than 5 minutes. Would highly recommend this place to anyone looking to purchase or repair a Segway!

Excellent service and convenience! Am very happy I found such a reliable shop for my ninebot es4! Don't hesitate to leave your toy with Phil and crew, they won't disappoint!

Thanks guys for the help today with the Ninebot phone holder. But unfortunately they don't fit new phones. Back to searching. Again thanks for the help.

Truly a gem in the city. I had two stripped screws for my rear fender and these guys helped me out even though I have Xiaomi scooter. They are super friendly and totally recommend the store for any maintenance work that you need.

More than a dealer or shop. However comes to their door they make sure they leave with a smile. I went from sarnia to them 300km drive without appointment with a différent brand scooter and they fixed it. It took 3 hrs to fix it but they charged me for 30 mins. I was surprised to see a bill of 39.5$ including tax, parts and labour. Nothing can be better than this store. They even gave me a 5$ gift card to get coffee as i was waiting for so long. I have decided to get a Ninebot brand scooter from them as they have parts and really good service so why waste money on other brands which dont offer any service.

Had a great experience getting my Emove Cruiser repaired. Easy drop off and everything was fixed and good to go on pick up. Highly recommended for all your scooter needs.

Exelent service at segway, very nice customer service
I will buy there again
I and very happy with my new segway scooter

Just had great service and conversation with Phil! Thank you for fixing up my Segway Ninebot Max, I feel much more safer traveling in these toronto streets!

By far the best service experience I've received. Great communication, clear pricing and a trustworthy and honest culture. Will be returning regularly.

I went here for maintenance on my Segway ninebot scooter, and everyone I spoke with or dealt with was professional, friendly and a pleasure to do business with. I will definitely go back when my scooter requires maintenance again in the future.

Hands down best customer service I already received before even purchasing repair service from a company. Jason's response was always super fast after every email I sent over (even during the COVID19 period!), and also super knowledgeable about their own products and repair process too.

Before I begin, Segway of Ontario is an authorized dealer who sells and helps repair Segway scooters (and many other things), but they are not the manufacturer themselves!

Originally, I had purchased a Ninebot by Segway ES Max from Best Buy, but had increasing concerns about being able to fix any issues like a flat tire or broken battery after reading a lot of forums, because the manufacturer doesn't sell ES Max spare parts and for some reason it's really hard to get it in Canada too. And emailing the manufacturer themselves, their live chat wasn't very helpful at all, and their phone service actually had no one attending it too! Pretty much the summary I received from the manufacturer is to "go help myself fix my own problem", even though I'm within their warranty.

I really love the ES Max and there's nothing broken about it right now, but it's really hard to keep an expensive product if there's no aftercare available from the manufacturer. It's sort of like buying a car and then being told that if a tire pops, there's no one who can fix that particular car even if the car has warranty.

But then I found Segway of Ontario and their repair service, and after a few emails, I feel super confident that even if the manufacturer fails on their warranty obligations, that at least Segway of Ontario will be able to help me solve any broken parts, supply spare parts, or fix anything within a much faster time, an affordable price (and with awesome customer service).

So all in all, even if you have issues with the Segway manufacturer, the "Segway of Ontario" business in Toronto would be able to help you on anything instead. When my e-scooter has issues one day, I'll be sure to repair with this business instead of even bothering with the Segway warranty.

Came in extremely nervous because I am disabled and did not know at all whether I would be able to stand and use a Segway. Asked the owner and he was extremely friendly, advised that they often get individuals with dyspraxia (like I have) or cerebral palsy and most are able to use a Segway after a quick tutorial. He then patiently helped me try it out and I am happy to report I can rock a Segway!

If you are disabled or physically impaired and wonder whether a Segway tour is possible, this is the place to go to. Regardless of the outcome, the staff will be happy to help you.