Self Stor Storage Richmond Hill

Great Spot!
I have storage units throughout the GTA and this place is honestly the best around.
Friendly staff who accommodate at every turn with great rates including the first 3 months at half price.
It’s always kept clean and the lighting is superb. 5 star all the way!

Super facility, clean and efficient. Lauren and Danny very helpful. Thank you so far for great experience

Love the people working here! Everyone is very friendly and helpful. Every time I’m here, someone is always cleaning. We love the large loading dock that fits a full truck and love how everything is always so clean. Everything about this storage is amazing especially the free coffee perk:)

Had the worst customer experience in a decade here today.

We have rented close to a dozen units over the last few years and had no issues at all. We currently rent only one and called in today to add another, there was one available so we told the lady over the phone we will come in to confirm and sign paper works in the afternoon.

I arrived in the office and had a much much longer wait in this office than before. However, instead of a quick and simple apology for keeping customer waiting, this Cantonese speaking lady accused me of not making appointment upfront! From when you need an appointment to rent a self storage unit? I am not seeing a doctor! And she seemed to forgot that she was the one we spoke with over the phone a few hour ago.

When I confirmed to her that I will rent the unit and wanted to sign the paper works, she said she couldn't figure out how to add a unit to my existing profile, and it would take her quite a while to do so. Is this your first day of work? But I was in hurry and told her I have to come back before the office close to sign. She told me office closes at 4: 30

I went back at 4: 00 and guess what, this lady told me to come in to sign on Monday and office is closed! I told her you said 4: 30 and now is only 4 and I don't want to waste another trip just to put a signature on it. She just insisted she can't print it and office is closed and plays with the few bills on her desk and seems to care no sh*t at all.

I was fed up with this dumbness and walked out of the office and just happened to notice the office hours printed on the door, it says Saturdays: 9am to 5pm

Recommendation to the management: Pls give this employee some basic training on paper work, respect to customer, a little work ethics, or if those are impossible tasks, at least tell her to keep her lies consistent.

Lauren is very helpful! The service was very fast and professional, for all the information I requested she gave me all answers.

Danny and Lauren are fantastic to deal with! Always helpful and trying to offer the best for their customers. The security is also great, making assets feel safe and sound. 5/5 stars!

Maria was great and helpful. I was definitely satisfied with the service this company provided

Great customer service. Special thanks to Maria who was very helpful and professional with us. Storage units are clean, spacious and well lit.

The facilities are super clean, well maintained and secure but the best part is the customer service at this location very friendly and knowledgeable. A pleasure to deal with Danny at this location!

My girlfriend went to this storage building 25 Newkirk Road at about 8: 40 this morning to inquire about a storage unit for me. The problem was she needed to use the bathroom and when she asked to use it she was told by the women working there that the bathroom was for customers only. When she came out. I asked what happened and she told me. I don't think a potential customer should be treated that way. I will not go there or recommend anyone to go there.

Very nice storage facility, clean, bright, organized, with indoor loading dock, sales representative was very helpful and efficient. Highly recommend!

Maria was super helpful + professional walking me through the whole process. Answered all questions and ensured everything went smoothly.

Just rented with them again. Great place. Danny and Lauren were fantastic! They also had a coffee machine! YUM!

Friendly, great service, well kept and clean facility! I strongly encourage anyone who needs to store anything to go to SelfStor Richmond Hill

I been storing here for 10+ years & I will continue to do so. This facility is extremely clean and I feel very safe to store my personal belongings here! I will keep in mind to refer this location to my family and friends. Shoutout to the great manger running this site, Lauren! She always goes above and beyond to make sure I’m satisfied with the service.

Wonderful facility! As soon as I walked in I was greeted and helped out immediately. Everyone there is so friendly and keep the place fresh. Definitely would recommend to friends!

Quick and easy completion of the paperwork. Very clean, new facility with friendly staff helping.

Great customer service.
Chelsea and Lauren helped me with everything I needed quickly and with a smile.

The office is always very clean and inviting, and the staff are very nice. They always seem willing to help and answer any questions I had. 10/10 would recommend!

Clean new facility, super secure with all the cameras and card readers. The team has been very pleasant to deal with

Clear setting up instruction and great service. Excellent and efficient service provided by Eliza! Look forward to visit again!

Great customer service and easy process, safe and secure, and most importantly, clean and open space. Big thanks to Justin and his team who made all this easy for me.