SellOffVacations.com

Have always used Selloff for many years and recently had Josh Pattison (Spvr) to help me process an Air Canada price drop protection request. Excellent after sale service and he just helped me save $600! Thanks again Josh.

Booked a 6 night vacation in Akumal Mexico with Jenny Ellis. Our experience initially with Jenny was pleasant, she was nice, assuring, and answered all our questions. Upon booking our room with her, we booked a Tropical Room, and were told the transfer from the the airport to the resort was 30-35 minutes, of course not the case, took us 1hr and 45 minutes to arrive to our Akumal resort, and 2hrs transfer back to the airport for our departure. Upon arrival to our resort, we were informed by our resort staff we booked a "Jungle Room" we told them many times that we booked a "Tropical Room" with our travel agent, and the biggest diffrence between both of them was that the "Tropical Room" we actually booked is located ON the resort, our jungle room that we got was a 15 minute walk to the resort and we had to get a shuttle into the resort (if there was a shuttle available). Our resort staff said if we had Jenny call to confirm our room (Tropical Room) they would move us, Upon messaging Jenny about this issue, she didnt see a problem with it at all, didnt call and we had to settle for our "Jungle Room" which is not at all what we booked with Jenny. I mentioned to her if she communicated with the resort we would be moved to our actual booked room, but that email fell on deaf ears. No response. Never do reviews, but we spent quite a bit of money on this trip, and putting my trust in a travel agent kind of put our mind at ease, till we got there. Do your homework before booking here.

Poor service for our last two trips. Information/links/follow up/airport instructions not provided causing multiple issues at the airport for two handicapped customers and lack of knowledge for the online visa process. Will find another Travel Angency for our upcoming trips (traveling internationally 4-5 times per year)

In summary: never booking my travel again with selloffvacations.com ever again in this life time.
To explain it further: I booked my vacation which I cancelled because of COVID concerns and it's been 4 months and still waiting for my refund. The worst part is the customer care attitude, I have talked to several agents and most of the agents will just the airline and say the refunds are taking time without even asking any further information and then hang up the phone. Like for instance when I was talking today to the rep, she mentioned that refunds can take upto 8-10 weeks so hang in there. And then I was like I have waited for 16 weeks now. For the last 3-4 times I have called, they say they will call me back with an status update with in 24-48 hrs but not to mention, there is no call back. And the worst part happened today, when the rep mentioned today that I will getting only 50% of the amount, whereas when I cancelled I was promised that only deposit will be lost. So, all in all not only I waited for 16 weeks without any refund, looks like I also lost additional ~1200 bucks for waiting.
And by any chance if you sound disappointing show your frustration with the process and good luck to you. You will definitely hear back from the reps.
Now in some fairness, I understand the AirCanada is taking time to issue the refunds but then as a partner with AirCanada, you should be putting pressure on AirCanada as at the end of day, it's your reputation that they are playing with.
And last but not the least, if eventually I am booking my vacation with AirCanada and they are the one responsible for refunds (in case something happens) then why in the world should you have these intermediaries. I did a mistake don't do it.

Ive never traveled before & came here to have some help on booking a vacation. Jennifer was super nice and helpful. She booked me and my group a 7 day trip to Punta Cana in April for my birthday. Very excited.

Shehzad Kamal made our Disney vacation the very best. He answer all our questions and gave us the best price compared to others. We are recommending him to our family and friends. Me and my husband have never experienced such an amazing travel agent like him. We look forward to future vacations.

Staff very helpful at this Sell Off Vacation location, I usually book on line so this was a nice change.

Originally booked our trip online, but when I couldn’t get through on the phone to cancel (when the government advised against international travel) I went to this location and talked to Don. He was great. There was a lot of uncertainty surrounding travel when we cancelled, but Don took great care of us and made sure we were able to get travel vouchers from the tour provider for a future booking. Would highly recommend a visit here for your vacation needs.

Don Robertson at SellOff Vacations was most helpful in putting our group vacation together. Above and beyond in service! Thanks Don!

Our group of 14 used selloffvacations for recent Mexico vakay. Surprise fees of $35usd cash per room at resort upon checking in. They cancled our first booking leaving us scrambling to find something else more expensive.

Dan at sell off vacations was awesome and very helpful, he made on like booking easy. Blue Bay Esmerelda was everything we expected.

We have now booked twice through Sell Off. Shehzad Kamal helped us both times. The booking experience was extremely pleasant. Shehzad offers excellent advice without forcing his opinion on you. For both our trips, he was able to get us exactly what we are hoping for and then some. We will definitely come back for his amazing and patient service in future.

Don is great. He is very knowledgeable and willing to help out in anyway he can. We definitely will be booking our next vacation with him.

Absolute amazing service here. Wonderful people on staff that make it such a pleasure to book a trip - they go through each and every interest you have and line you up with the most perfect vacation! We had Don set everything up for us and we couldn't be more thankful for his knowledge about all the places we had interest in. He lined us up with a beautiful resort, convenient flights and overall a great price for such a beautiful 5-star place. Every trip we do from now on will always be booked through selloff and in particular with Don!

The Cubans and Cuba are wonderful but the food was mediocre and beaches were full of refuse. The Brisas Guardlavaca Hotel is another story water was coming out of AC in ceiling power went out completely no hot water then no water it was a horrible hotel.

Our experience with SelloffVacations was a great one. Our contact was Don Robertson. Don was very knowledgeable and highly experienced. He embodies what a great Travel Agent should aspire to be.
All in all, highly recommended.

I have been using Shehzad as my travel agent for 7 years, he is really amazing. I am very busy with my job due to medical profession. I leave all my worries to Shehzad and he designs all my travel arrangements.

Thank you Don for being so very helpful and resourceful! You are always able to get me a great deal. Always a pleasure.thanks!
:)

Mary Lynn books all of my business travel and has been doing a GREAT JOB! I highly recommend Mary Lynn for any of your travel needs.

Everyone here is a pleasure to deal with. They provided me with excellent service. Prompt answers to my questions. They are the only travel agents I use.

Just booked, very friendly service made the booking an easy process! Shehzad and Brittany are super!

I was the lucky winner of a travel voucher kindly donated to a charity event I attended. I contacted Sell Off vacations and Don Robertson was my contact. I must admit I thought perhaps since this was a prize I might be met with indifference or worse. I was pleasantly surprised at my greeting from Don and how helpful and professional he was.we had special needs on this trip (accessible cruise cabin, wheelchair rentals etc) and Don helped us get everything we needed.the cruise was amazing (Alaska) and we would recommend and use Sell Off again!

Booked 2 flights paid alot of money and then wasnt told my baggage wasnt included therefore adding at least another $300 to my travel experience. Wont use this service again.

Our all inclusive vacation as arranged by Don Robertson was excellent in every aspect. Thanks again Don!

We went to the Iberostar Paraiso Beach Resort Riviera Maya, Mexico.
We booked through sell off vacations and they were great.

We traveled as a family of 5 and had a great trip. The grounds were beautiful and the animals were everywhere. The resort is combined with other resorts so it is very large. We didn't mind the walking at all but if people don't like that much walking another resort would be better for them. The nice thing about such a large resort is that there are many pools so it never felt crowded. The food was good but not exceptional. Vegetarian options at the a la cartes were slim to none. My daughter is a vegetarian so it was sometimes difficult. I find it surprising that the resort didn't have more options considering a lot of North Americans are vegetarians. The Japanese was excellent and our favorite. The entertainment was great at the pools, beaches and at night. The rooms were standard and fine. We did book a King bed and got two doubles pushed together, so that was odd. We just dealt with it. We were on the 3rd floor. No elevator if people have an issue with that then they should book ground floor. This is my second trip to Riviera Maya, I would stay at this resort again if the price was right but do like the idea of going to other resorts to see what else is out there. Overall a 4/5 resort.

Our first time using sell off vacations. Brittany was friendly and was able to come close to the price we found, we booked!

Fast, efficient and very friendly service dealing with Brittany on our travel package. Usually I book online but with Sell Off's $100 off when you phone to book, it was worth the call. Thanks again