SEPHORA

This used to be my go to Sephora, but I have had the most rudest, horrible and disgusting customer service I have experienced in my life. I spent over $200 that day, and the staff the entire time thought I have stealing. To which to some degree is their job but if you're CLEARLY seeing me asking questions about products, taking my time and PURCHASING, what indicates that as a possible theft? Then to top it off, their asset protection or whatever glorified title you wanna give that incompetent guy forced me to show my pockets to him to which I complied as this tall, large male is asking a young girl - to which he found nothing, I got no apology from the staff, he refused to provide his name, and walked off. The only kind person in there that genuinely was doing her job instead of paging in the walkie every few minutes to keep an 'eye on me' while there were ACTUAL people stealing, she treated me phenomenally. I didn't catch her name but she was a licensee for the benefit brow bar. Overall, all the reviews about this store being horrible, the staff being horrendous and overall need to boot everyone in that store is very much accurate. This store deserves the lowest of ratings. Such a poor job. It is a shame what they have done to tarnish the Sephora name. The worst service and most horrible team. Avoid this location at all costs.

This review is for two young ladies that work at the Square One location.
Bushra and Amnta.
The day before New Years I walked into Sephora feeling a little overwhelmed.
It was chaotic people were everywhere, I was looking for someone to book an appointment for me.
Then I met Amnta.she took full control, booked my appointment…and assured me that I was in good hands.
Amnta took the time to listen to my concerns, I found her to be very helpful.
Amnta is truly a gem

Now last but not least is Bushra!
Words can’t describe how talented she is.
Bushra took the time to educate me on the products she was using on my skin.
She blended my eye makeup beautifully, I was very pleased with the results.
If I could give 10 stars ️
I would.
Both ladies provided exceptional customer service.

I’m done!

If you like lopsided eye makeup, GO TO AMRITA! She will make sure you have two different eye looks on each eye! Even after voicing every concern she will make sure to do just the opposite of what u want! This location has no sense of professionalism at their location

I asked if they could colour match for a concealer for me. I bought it, took it home then it looked like I had finishing powder under my eyes. The colour was so off: (

The place to go for beauty and care products. Staff is extremely knowledgeable and helpful. Stock is sometimes a hit or miss due to the traffic that goes through this particular location, but all in all, a very refined experience from browse to purchase.

I am not one to complain about sephora because their service is usually good and never had a problem until today. Me and my friends were by the "paid services beauty bar" when we saw an Ouai Hair Oil tester on the table with other Ouai products where I was reading it until an employee came in yelling at me and my friends about how we should not be testing "make up" on the "paid services" enough we did not have any tester makeup on us and demanded us to move somewhere else in a very rude tone. I never been so embarrassed and disappointed with the lack of mannerism this employee gave to us. I really hope that employee was having a bad day (which is fine) but totally unacceptable behaviour towards customers.

I got my eyebrows done for the first time from this girl named Mikaela and i loved it! She did a really good job and the overall experience was great. She made me feel comfortable the entire time and i loved the end results.

I have been a long time customer of Sephora so I know that when the store is very busy it can take a while to get some help which I don't mind. However, I found a staff member who was not busy helping anyone else and asked her a very specific question about Make Up Forever foundation - they discontinued their older version which I used to use and I wanted to know about shade matching etc. The response I got was just "go try on the testers. ' That is not a helpful or knowledgable response so I don't know why you even work there, if you can't help or say sorry that is not my area of expertise, let me find you someone who knows etc. The reason I will give 3 starts is that when I first entered, I asked for some help with Rare Beauty and that staff member was very helpful with me, which was great.

I had a wonderful experience with my Beauty Advisor Sagal Mohamud. I wasn’t sure what look I was going for my Christmas events this month (Dec 17 & 24). But both times I told Sagal what my events were and showed her what I was wearing, and I left extremely happy with the end result. I also received many compliments at both events. I would highly recommend Sagal. Not only for her great make up skills, but also for her joyous spirit. Looking forward to my next make up service with Sagal in 2023.

I went to shop their square one location and needed help to find a foundation that would cover my melasma, to my disappointment not a single staff member was ready to help. I could sense how they were avoiding me and just told me to look around and see, " whatever is there". On top the cashier even upon my request and explanation she refunded my money to the gift card that they threw in the garbage. When I explained her that how can I use that money when I don't have the gift card, she called the manger who couldn't do anything but told me to go home and they would contact me. I lost 100 dollars and it's been three days I didn't not receive a single email from them. HORRIBLE HORRIBLE customer service and such rude and cold response from such a big company is absolutely disgusting.

Kind of conflicted on writing this review because I have been going to this location for years and the staff was nothing but respectful to me, but my recent few visits to the store was a lot different. The staff was generally impolite, with the exception of some lovely people. When I would ask questions, the employees would act like it was an incredibly demanding task to point me towards the product I was looking for. I didn't pay much mind to it because at least they showed me what I was looking for which is all I really cared about. However, an incident that took place yesterday afternoon was my final straw. I was looking to buy some skincare items but I needed help finding a certain product. So I asked a lady who looked like a manager if she or another employee could assist me, and she asked me to wait. I waited for several minutes, and when nobody came to help, I politely asked her again if I could get some help. She said "I already called someone for you, what I'm gonna need from you is some patience" in a rather rude tone. After that, I left the store without buying anything because I will not allow myself to be disrespected and treated like a burden by an egotistical manager. I really hope they raise their standards for their employees because I don't know what's causing it, but the quality of their customer service has been taking a nosedive lately.

Terrible customer service. Don’t help you with anything then chase you to bring stuff to the front for you. You have anxiety as they just stare at you while you shop with no assistance.

Worst store and worst staff and when I wanted to talk to manager they said they don’t have general manager or supervisor.

Worst and disrespectful staff

Very bad service too many people without knowing what to do, especially the security guy, do not go there

All of the reviews saying that the staff is disrespectful are definitely not false. I was intimidated at the checkout counter or the woman just has a hearing/parsing problem. In that case maybe trying lowering the heckin music to hear people properly or lose the job that needs you to properly be able to communicate with people. I told her that “Amrit” helped me and she was like who’s that? I mean you don’t even know your own staff? Is it general unacceptability towards people who have a different accent or do they hate their own lives so much that they’re taking it out on the very people who make their store run? I’ll never know because you won’t be able to pay me to do the checkout at that store again.
Shoutout to Amrit though, she was an angel.

Great selection of makeup and body products. Carry every brand imaginable. Knowledgeable and helpful staff.

Arrianna was really amazing and professional. She waxed my brows beautifully. I would recommend her to everyone.

They canceled my appointment a few hours before the appointment - yet we're required to give a 24hr cancellation notice? Funny. The woman was rude on the phone and didn't seem to care - they had no backup artist available. If I had a big event that day - I would be SCREWED! Thankfully, the Yorkdale location was able to fit me in. Do not book with them. Also, this location is always low in stock.

I had an appointment yesterday at 4pm for my eyebrows. I was there half an hour early and the workers were aware that I was on time for my appointment they informed me they were finishing up with client before me and asked me to browse around sephora in the meantime. When it got closer to my appointment time I checked in with the eyebrow lady name (ARIANNA) who had taken a client who's appointment was for 4.30pm before mine knowing I had checked in. I feel it might be cause they knew eachother. It is not right work is work and when I asked her she was rude and said how the client was in a rush, and how she had already started and telling me to wait with no consideration to my time considering I even came early to my appointment. Will not be making any appointments at square one as I feel workers do not know professionalism.

KC at the beauty bar is amazing! She is very welcoming, friendly, and knowledgeable when it comes to brows. I never got my eyebrows done at Sephora before so I decided to give it a try. I was very pleased with the results and what she did to my brows. They have never looked better! I live in Toronto and specifically come to this location just to get them done by KC. I highly recommend her.

We asked for a worker to help match my shade in a produce tell me why they make me use the sample product that everyone can touch and the worker makes you put it on your face? So unsanitary and gross

Got my makeup done for my daughter's christening at the square one location, I was pleasantly surprised by how beautiful and natural I looked. My makeup artist E. Borda was also very knowledgeable and pleasant, I can't thank her enough.

Horrible customer service online and offline. Their employees need to be trained or it will be shut down very soon.amen to that. Ulta please come to canada ASAP.

Visited today after a long time, never had a good expeecien at this location but today the girls were amazing. One petite girl in Hijab and one was Jemima at the cash. Jemima is so sweet and engaging.

Poor, pathetic and horrible customer service. Employees are very rude and have no manners at all.

Edited -

I have sent an email but I am not satisfy with the response which i got.

This is the e-mail….

Dear Sephora Team,

I would like to bring to your notice that one of your stores in square one mall, Mississauga has pathetic working staff members. I have posted a review also about my bad experience with them. I am writing this e-mail because you guys had asked me for a formal e-mail so here I want to describe my experience with Sephora.

Last Sunday (17th July 2022) I visited the Sephora store in square one mall with my husband. He wanted to buy some of the branded products for me as a gift because it was my birthday. So as we entered and requested one of the employees to guide us as I never bought from Sephora but she ignored us. Again we called her, almost 4 times, however, no response from her side. After 2 minutes we asked another employee to help us and suggest some good products but she also refused by saying that she cannot leave her counter and seat. We were extremely shocked by seeing her expressions. This kind of poor behavior spoiled our mood and we have decided not to buy anything from Sephora in the future. As we had really never expected this type of attitude from a well-reputed company's employee.

Afterward, we requested an employee who was standing at the store's door to call your manager. We explained to her everything about their poor customer service. She also accepted that this is really unacceptable and pathetic attitude towards the customer.

But, I am very disappointed with the manager's approach too as she did not put any effort into her side to rectify her employees' mistakes. As per our experience, the staff members were not interested at all to entertain the customers.

In the end, I just want to say, if customers are there and buying your products then you guys have a job and your company is getting sales but if you guys will not maintain your customer service then I am sure many of your stores will be closing down soon because of this kind of approach people will not accept. This is beyond horrible, worst, and extremely pathetic services. I would like to suggest to you guys that before hiring staff please trained them properly in a professional way so that they can maintain your brand value and reputation also because these people are the face of your company and represent Sephora.

Finally, you guys have lost your new customer as I won't buy anything from Sephora nor will recommend others too.

Thank you
Have a nice day

If possible would give a negative star. One of the worst sephora stores in entire canada when it comes to customer service. Horrible attitude from staff as they seem least interested to help customers. Will never recommend this store to anyone nor will ever return. Management needs to seriously look into this.

I was their for my face makeup but was so bad nothing done prefect I feed so sad
All the makeup melted since I reach home
Bad experience with sephora

It’s hard to leave this place empty handed. Beautiful, bright and stocked with endless products you need and may need.

I usually don’t give 1 stars but this deserves it.bad customer service and employees have no idea about how to treat costumers politely.

Horrible customer service lol.

I work retail, I know how customer service is supposed to be. I'm sympathetic to long days and rushes, but holy this was ridiculous.

I was sold a fake (and empty) Dylan blue perfume at this location by one of the workers in the fragrance area. I went back to return it and they didn’t give me a refund and kept saying “this product is not from our store” when I had purchased it IN STORE the night before. I don’t trust this location anymore and have not gone back since. It’s interesting how the worker sold me this perfume, kept it at the front and then I got cashed out and didn’t even have a chance to look at the bottle. Very disappointed in the rude customer service, completely denying that the product was from their store. Don’t think I can ever go back here. Online shopping is your best bet.

I don’t even know what to say but it’s hard enough shppping for makeup and finding a match and something that looks good for your face, this store just makes the entire process even more difficult,

Instead of being helpful, I’ve been yelled at, been talked too rudely, been told I’m “taking too long to decide”, gotten unhelpful advice and just overall had a terrible customer service experience, as someone who has worked in customer service in many different retail stores, I would NEVER recommend this store to anyone.

Terrible customer service! The short and brown girl was stalking me the whole time and never offered me some help. She made me feel really uncomfortable. I will never come here. I advise the manager to work on their customer service and train their stuff properly. All these reviews can never be wrong.

Horrible return policy and the employees are so rude. I needed to return an item and the store staff wasnt able to override. But since I purchased the items online, i called customer service and they were so much nicer and accepted my return. Thank god!

SEULANGE SHOULD BE PROMOTED ASAP. I have never experienced such high quality customer service from any Sephora employees before until I met her. She’s amazing, friendly and very helpful. Thank you for taking care of Sephora’s loyal customer. Xoxo bless your soul.

I agree with most of the people on here - this location has terrible customer service. Reading these reviews.why do only some reviews get responses from Sephora? And when there is a response, it is the same cut and paste response every time. Comes off as lazy and disinterested. Much like the staff at the store.

Rude staff like really rude staff. It honestly surprised me how the staff treats potential buyers and customers.

I just want to start by giving a huge shoutout to Peter. This review is long overdue but better late than never lol. My birthday was on January 11th and so I decided to stop by a couple days before to pick up some skin care products. I was lucky enough to be assisted by Peter who provided exceptional service! He was so kind, so helpful, and knowledgeable. He found products that were within my price range yet still effective for my skin type. If you guys ever need help looking for skincare definitely ask for peter! Anyways, Thanks Peter!

The place is crowded, but still the staff is helpful. They do not have self-checkout. It will help to avoid a big line up for payment of items, if there is a self-checkout machine.

I don't know why I'm being asked to review a Sephora. I am simply the boyfriend that tags along for my girlfriends occasional trips. But I know this is her favorite one to go to. And I think she usually finds what's she's looking for. The staff were helpful and I learned what a foot mask was. And that's its APPARENTLY a thing. Like for dry feet.

So thank you Sephora girl. For humoring this confused man's inane questions and for helping my gf find I think. Some kind of eye pencil or something?

Lady helped me with the shopping of my colgne. My woman couldnt keep her hands off me when I got home.

Great reccomendation

The volume is awfully loud, all the time all day. It’s impossible to have a good experience where the bass is not even letting me think.

My sister and I went there today, and a young lady named Raneem was so helpful, and exceptional. Making sure my sister was comfortable in the choices of make-up for her skin tone, informative, and kind. We defonitely had a great experience, and we will come back soon!

I do not prefer shopping here anymore. It doesn't feel rewarding to make a purchase here. There are no complimentary trial and travel sized products provided with purchases.

I bought an eyeliner a couple of weeks ago that was completely dried out. I went in to return it along with the receipt of my purchase. The cashier told me that the barcode was missing from the receipt: the receipt that THEY gave to me. Instead of apologizing for the mistake, they stated that they would not do the return. As a customer, I should not be responsible for the cashier making a mistake in handing me an incorrect receipt. Despite the fact that the product to be returned was clearly stated on the receipt, they still refused the return.

1st in the Sephora Store, as well as Square One, in yrs.
I do not like this Sephora Store. That's it. I rather online or the Sephora near where I live.

Great products but the place smells so bad that I had to leave and not buy anything. It smelt like some one spilt 10 bottles of perfume and didn't clean it up

The sale girls are soo polite even though u pass by and decide not to buy anything but there very sweet and kind gestures makes you want buy something very great experience!

This place is very neat and clean. Highly apperciable customer service. They have maitained high safety standards in these difficult times of COVID-19.

Always feel like I'm being judged or that I dont belong lol. Assistance is hard to find at times, and the place is overall super crowded. Not my kind of store but to each their own

It's weird to be shopping at sephora these days. Need to ask assistance to try testers and trying to consciously be reminded not to touch every product.

Honestly kind of disgusted with this place and will never be returning bc the security guard literally would not stop looking at me and my boyfriend bc we were dressed in street wear and i guess we didn’t meet the mississauga criteria of basic mall wear.also some of the employees BOMBARDED us with unnecessary service, i didn’t need help finding lash glue lol no need for 5 of you to come asking me if i needed assistance.in summary, maybe stop profiling people that don’t come in with a full face of makeup.

Customer service is trash. They’ll forget you even asked for help. They run out of stock so quick too. There’s so many people working but no one to help.
2 stars because the location is good and cashiers were quick.

Update: customer service is a bit better. Francine was very helpful and helped make the right decision.

Visited twice in the past week trying to find a nice cologne for myself. Both sales associates were extremely patient and very helpful!

Always a great visit at this location and they have some of the best foundation!

P. S. I know they're closed right now but can't wait to see them open up soon!

Rating Camille (make up artist) at Square one a 10/5 stars. Great job girl! I would go back just to see her.
Less than impressed with the fact that they no longer give any product with their $60 full face makeup fee. You're now just paying for the makeup application service, and receive zero product with that. Booooooooo Sephora!

Have been in a few times looking for too faced foundation and they never have it in stock.it has happened on more then one occasion

I have been a customer for ten years and yet i have been treated very badly by these people.they are rude unprofessional unethical.they dont care about customers rights.they have no respect for anyone.i feel unsafe even entering the store

As a Rouge member at Sephora, I’ve been to multiple locations. Square One is one of my go to locations given it has so many of the high end, luxury, well known make up brands.
You can get make up products, skin care and fragrances from multiple brands and suitable for all budgets.
I’ve never had a complaint when having my customs make-over or “Glamover” and find all of their artists are knowledgeable, friendly and LOVE their make up.

I’m definitely a regular and repeat client and happy shopper here. Sometimes the line ups can be really hard to handle so give yourself A LOT of time to shop and check out. Don’t come here thinking you’ll be in and out easily. How could you? There are too many goodies to stop for a few minutes.

The only reason why I dont give a 5 star is because it is extremely crowded. To the point that it gets hot in the store. The lines were too long. I feel like they should open more registers

If you're a makeup lover I dare you to try to leave without spending at least $100 to $200 on impulse purchases. So many fantastic options in one store! Absolutely love this place.

BEWARE. A friend had purchase me a gift from Sephora and it wasn't my shade I had misplaced the gift receipt.
So i went there to exchange or see if they can help me out.the manager told me she can not exchange it or do anything without a receipt or gift receipt. What am i suppose to do with the product. And its not cheep! Im going to tell my friends to not buy me anything from there again.
Im not going to ever buy anything from there again! I rather spend my money els where i will be appreciated.

Im so mad i went on Saturday and i tired on the sample the Rihanna STUNNA LIP PAINT in SULTRY PURPLE for the first time with disposable lip applicator and i woke up today with a cold sore which i never got before in my life -_- not trying samples again!

Weekends are the busiest, so if you are looking for one-on-one care it will be harder to pin down a makeup artist. Service is friendly although they are always rushing since it's always so busy.

I was helped by the staff. I have had many questions about my skin and hair and they, two of them, helped me find what I need. I love sephora! They also help with fragrance samples so you don't have to blind buy!

Sephora Square One location is Ok at the best of days. Obviously you have to expect that this location is one of the busiest, being the only one in the Mississauga area.
Hard to find employees willing to help you unless you go extra early on a weekday.don’t even bother asking for help on a weekend (at anytime of the day). You might be lucky if you get to flag down an employee to help you - but good luck finding them once they say “il be right back. ” They never come back lol.
Girls at the cash more often than not have the biggest attitude, I think 95% of my visits has the cashier ever greeted me properly. Which is horrible customer service, but oh well, i need my products so i don’t really care.

Overall Sephora at Square one is amazing! There's a wide variety of products available.

Most people working there are helpful, it did take me time to find someone to help me out and I did come across some people who were not too helpful and had a very negative attitude.

Maybe it was so busy and crowded that it overwhelmed them!

Terrible customer service. I asked one of the girls in the perfume section to assist me in locating a $150 bottle of perfume. She told me to wait until she finished making samples. Three staff making samples and they asked a ready-to-purchase customer to wait. Lol. Needlessly to say, Sephora won’t get my business again.

It's hard to seek help since all the staff seem so 'busy", and the cashier forces you to show you email again even if you brought the membership card.

This Sephora branch is almost always busy! You can hardly find a store assistant to help you since they are helping other customers, but they are mostly friendly and knowledgeable about different products.

Worst location ever, walked in here multiple times and all these girls just ignore me after waiting for 30 mins. Asked for help and I get a response like “it’s somewhere over there at the end of the store” ahmmmm are you kidding me? ! Thanks for treating me horribly. Going to spend my money at MAC ️worst customer service ever.

Love this location! The staff in here are super knowledgeable! They are super friendly! They have a huge selection and variety of make up from all different lines! It definitely a one stop shop for all you make and beauty need! Would recommend checking it out. And getting you make up done by one of the girls they do a fantastic job!

Some of the associates on the floor were lovely but had an incredibly bad experience with the manager. Ended up speaking to someone from customer service who was great, though

Would give zero stars if I could. Horrible customer service experience and very rude sales associates. I guess their attitudes towards customers matches the way they dress their face: ugly.

I should have checked the rating of this location before I went in. Too many people working and no help whatsoever. Everyone seem to be busy but not really busy. Most of the employees walked by you pretending to be busy, at least 3-4 were putting the make up on the shelft and no one offers to help you. And that store is not short on staff for sure. I think only Sephora my new store to go from now on!

Purchased a few items from this location 3 weeks ago and lost my receipt, turns out the associate cashing me out didn't scan my VIB card properly so it didn't show up on my account as purchased. Not only was I not able to return my purchases today but I didn't receive points for them when I initially purchased them either.