Service Canada Centre

Long lines. Strong smell of smoke. Staff is inefficient and has no intention of working fast while people suffer in long lineups. You should have at lease 4 hours to do anything here. There is big scope of service improvement. The manager should be fired.

I reached here at this location early morning. Around 7 am, I was in first 10 waiting list.

First of all their was no security than only one register desk was working.

The lady at front desk was consistently using phone.

She had no concern to whom ever waiting. No concern for people waiting outside in rain. All she was doing is texting or using her phone.

We all ever waiting patiently.

After long waiting period of time.
I had to leave the area. Without getting my work done.

Don't recommend this location.
The service Canada should look into this.

Pathetic
service

Insufficient staff. I don't know why there is only one person to attend all the customers. Even they don't how to handle all the visitors. If anybody wanna go there make sure u have at least 4 hours.

I had an appointment, the agent Juliana, was patient, professional and very helpful. The service at this location was excellent. Wait time was reasonable

The person at the front desk needs to be removed. Hire someone young who can actually move fast and clear the backlog of people waiting for an appointment.

Seamless experience, no lineup, took less than an hour to submit the passport application. I would like to express my gratitude to Anil, who has been incredibly friendly and helpful throughout the entire process of applying for a passport. His valuable advice and guidance have not only made the current application smooth but will also be beneficial for future documentation. He's doing a great job while educating the new immigrants in their paperwork.

Staff is really helpful, especially Anil sir.
I didn’t have to wait much and got my SIn in seconds

I normally don't write reviews but I had such a great experience here.
1. I was able to get an appointment for an infant passport online.
2. I got in right away without waiting in the line at my appointment time.
3. The line itself wasn't too bad, maybe 7 people. All of whom I saw come in within 15 minutes of me.
4. I was so nervous about my baby's "bad" photo with mouth open, but the agent was friendly and told me it's completely fine for an infant. She was super wonderful and everything was done within half an hour
5. Less than 2 weeks later passport came in the mail!

Thank you to all the security chap, and staff who helped me so quickly and efficiently. I'm grateful to all

Just wanted to share my experience, I went by May 8th walk in to renew my passport. Got there around 8: 30am and was inside by 11: 30am, waited about 20 minutes more and then met with the agent. She was very friendly, we had a conversation too. She completed my passport renewal and I'm happy to say that I received my new passport today May 17th, 8 working days. Excellent customer service.

I wait in line but Moving Slowly and in Orderly when its my turn the Service was Quick and I was done in no time

I went there on Mar 20th because of a mistake they made. The receptionist firstly asked me for a driver's licence which I didn't have on me. She refused to let me in and told me I need to contact Immigration! I have been in Canada for 30 years.
I asked her to get someone else please, she did, and I was told I was in the right place. How many people per day does this inept government employee turn away because they don't have a driver's licence?
A driver's license is not necessary to conduct any business in a government office. SOMEONE NEEDS TO EDUCATE THIS "GOVERNMENT EMPLOYEE ". All you need is government issued picture ID.
Shame on whomever employed her.

The worst location, you’ll have to wait outside in the cold even though you have an appointment. The guard out front is extremely rude

Went to this location yesterday to get my kids first passport. The receptionist lady at the front named Ida (lady with red hair) was professional at first, until she rudely made a comment about my one my kids passport pictures asking/assuming if he had some kind of behavioural “issue” or “trouble understanding”because my sons mouth was slightly opened in his picture and how at his age of 3 he should’ve been able to listen to commands if he’s told to do something. Following after the comment she rudely made she said how passport canada probably won’t expect/process the photo with his “mouth like that”.
I was not aware of the expectations for a toddlers passport photo. A Childs mouth being open should not be a reason to assume there’s some kind of “issue” with the child REGARDLESS of the age.
If there was an issue with the photo Ida could have professional let me know that with a child’s mouth being slightly open that passport canada may not expect it and left it like that, as a posed to assuming somethings “wrong” with my child.
He’s a 3 year old kid! Kids move A LOT, sometimes they don’t listen but that’s how kids are! And clearly she doesn’t know how kids act if she had the audacity to make that kind of comment. She should not be in this kind of service if she feels like she can freely make those assumptions.

I had an appointment at 10 a.m. And the welcome desk would check of the required stuff, very friendly lady and then we were in the waiting room to be called in. I love how they keep the place clean. I see the man sanitizing after someone or people finish with the desk and he also cleans the booths which is great to see considering I have small kids.

I would like to give 5 stars to Anil at the booth who is very efficent/helpful. Again many thanks!

The lady at boot 7 is very rude. She does not have patience and yelling at people.
Try to avoid a boot number 7

The guard lady is so disgusting she prefers own people.they tell to walk along with them so they save time.even they coming late after that people stannding but going first by that lady

There is a long long line of people outdoor around 9am everytime I passed there. So I went to there before the closed time. Everything was smooth. I and my kids liked the lady who was at counter #7.

I would love to thank Mariam F for help my mom with all her applications she had done, very nice person, good service thank thank you

Terrible experience! After waiting 2 hours, they made a mistake spelling "DANIEL" on a government document. I returned and waited over an hour outside in the heat for the security to come outside and tell all the people waiting they're closed now. I think I'll just go by DAIEL for now on to avoid waiting again. These people are confused about loife.

This place is a joke the government is a joke. I never knew we worked for the government. This location is terrible, they only care about clearing the line and not assisting anyone. Just make problems worse

Went to a different office in mississauga to renew my passport and the employees were extremely rude, they didn’t help me at all and sent me back home, I went to this location shortly after, lines up early at 5am and it was so worth it! The employees were super kind and patient despite all the mistakes I had to correct on my form, everything went smoothly and my documents and passport pictures were sent out as soon as possible, highly recommend going here

Worst customer service and the security was horrible treating people with attitude and yelling at people as they were animals. We get that Covid is here and there is a line, but you expect someone nice to talk to you once you enter. Shame on the security staff and the front desk girl. They should not be working in Gov positions.

AWFUL LOCATION! Do NOT come to this location. My parents who are both seniors over 65 waited 4 hours outside in the cold just for a passport renewal! And this was their 2nd visit after the first time they noticed a huuuuuge line up. They figured coming earlier but it made ZERO difference. Is this location filled with sloths who work behind desks? !? That’s the only explanation I can think of. 0 stars!

Alert. This centre has long waiting queues.

I arrived here at 8.15 AM to join the queue and 4 hours later I got inside the office. Actual work (Getting a SIN number) took 20 mins though.

4 hours was a good enough time for me and below is what I observed (Purely my personal opinion)
1) Either they're understaffed or it might be that there needs to be some serious planning. Either ways, someone from higher authority needs to intervene to sort this out
2) On an average 10 people are let in. Hope this let's you calculate your waiting time depending on where you are in the queue

Very useless service. People are standing outside in the rain and there is not any shed or anything. There should be lineup inside the service canada and wait time is too much longer.

The WORST experience I've ever ever had as a newcomer to a country. Waiting 6 hours in the cold without any shelter or seating is borderline illegal. Absolutely no humanity seeing people stand straight for 6 hours just to get a SIN number. How can a government office not let you sit indoors is beyond crazy. Severely understaffed. Be prepared to lose out on your sleep, mental and physical well-being when visiting this place.

I waited since they open in morning till they close
And unable to get inside
They says that they accept walk-ins but they do not prefer to help walk- ins
Totally dissatisfy

Worst experience ever in a public office……. They inly open for 7 hrs and there’s only three people serving hundreds of people. Had to wait 4 hours to get served.

Horrible experience! Just got back from waited over 6 hours and can't even get in and this is my 3rd visit btw those 3 times i can't even get in no matter how early i came. They serve 1 people for over 45mins. Wasted a day just for nothing.

Service too poor take too much time to attend to people, they need more workers to attend to people

The person who answers it is nice enough. But they have very complicated systems set up to manage - yet they repeatedly do not respond at all or respond outside their promised contact window. This centralized system is just a means so responsible people are unreachable. They treat contract faculty with arrogance and distain.

Bad experience. Stood in the line for 3 hours and they couldn't even serve 10 people in front of me within that time. At 4pm the security guard comes out and shouts that its close and then lock the door from inside. Never going back there again.

Omg! The lady who is at the front desk (reception) is way too rude. There is a way of talking to people. My appointment was at 2: 15pm. I reached at 2: 10. And she said that I was late for my appointment and actually scolded meCome on! I am not a kid lady, and I was there before time and stop yelling at people. Please!

Worst service ever.
The receptionist talks so rudely instead of assisting after waiting more than hour in cold they say they can’t help.
Just visit another branch somewhere else.

Im 15 and went to go get a SIN by myself they were very nice and it took me around 7 min all around great service and very nice

Way better employees then Malton and Brampton service Canada. Still they are slow but atleast they know how to treat Cx

Worst experience. Worst staff. Worst manager. Went in on October 28,2020. Waited in the line for 4 hours. The service provider asked for a document which was not listed online for updating the SIN number. Came back within half an hour and she asked me to come in line again. Totally unacceptable. Manager gave horrible response. Never going to come back on this location. They think people don’t have work to do.

It'ss fast enough, very fast service, straight and direct, very polite and helpful employees, very active, clean environment, when I came I expected too many people to be there but it was very Fast

The lady who handled my case for submitting biometrics acted as if she was doing me a favor by being there and rude and condescending while responding to my questions, service was quick enough but the staff if clearly not happy either working there or their lives, the whole interaction with that lady left bad taste in my mouth, please do not go to this location unless your looking to be spoken down to and feel as if your annoying them by showing up.

Today I had a very bad experience. I had to take my elderly parents for bio metrics and had an online appointment also had the allotted counter booked. But when I wanted to make sure if my parents needed to stand inline for registering I went to asked the receptionist. She was very rude and shouted at me to stand in a line without listening to my question and without understanding what I wanted. But Kudos to the lady who took the bio metrics she was helpful and kind to my parents. This stars for her.

Horrible experience. They dont take walk-ins for biometrics (like College st location) and fully booked far ahead of time. Wouldn't recommend this location to take biometrics. Waste of time

Very helpful and Friendly staff, explain everything in detail, fast service, less crowd as compared to other service canada offices

I had a great experience today at this office. Anne and Anil were absolutely friendly and helpful. Wait was just under an hour, though I suspect if you go mid week it's less. Would recommend this office.

Nice and cool reception received by the people that related with me. Love you guys, keep it up.

Receptionist was rude, discriminating and not helpful at all. Her tone wasn't polite. Answer of my all questions was "Please visit online, you will find every detail there! ".

The representative we saw today was nice and helpful. Couldn't help overhearing a few of the other workers nearby. Thought them to be unprofessional and childish. Sad that they conduct themselves like that in public and as government workers.

The receptionist sounded bit rude.
But the officer, Mr. Anil welcomed in a warm way. Very polite and friendly service.

It was good. And they treated well
Especially mr.anil such a nice man
And done my work quickly

Do not go to this office. They are rude and do not know what they are doing. The employee who called me told me Marista, the woman I saw, did not have to do what she did. Caused my delay. She was extremely slow and had a terrible attitude. I believe the other posts. They are racists here. They should hire better people.

I came to this location today to get my passport renewed, I accidentally left my iphone on a table 2 feet from me to ask a simple question. I turned around and my phone was stolen.i was very upset and the people at the front desk were rude to me saying that it wasn't their fault even though i didn't accuse them then seemed annoyed that i was crying becuase i have no way of getting in contact with my family becasue i'm in toronto for school and the fact that i did not know exactly how to get home since i used my gps to get there. They kept accusing me of leaving it somewhere else or kept saying i lost it when it was clearly stolen and there were witnesses.they HAVE cameras but would not check them then said they were too close to tell anyway. WORST EXPIRIENCE EVER! I will NEVER return here again.

This service Canada is worst in whole Canada. They treat people very badly. They don't help you or guide you properly. The lady at front desk is always yelling at customer. She is so rude and impolite. Always on her cellphone or snap chat. She is even eating while serving you.
1/10
Don't recommend at all.

Worst customer service i have ever get in my whole life. The lady at front desk is so offensive. All she was doing is just talking to her fiance on her phone.when i ask her about form to renew passport she replied to me she doesn't have the form, then i ask her who has the form she replied. "She don't know". I was shocked that if she doesn't lie her job just quit and find something else to do instead of getting fed by tax payer money.
1/10
don't recommend at all.

OMG i have never treated so badly in my entire life like the lady at front desk treated me. She is so rude and abusive. Everything i asked her about my health card she said she don't know talk to customer Representative. She had no idea what she i saying or doing. She was just talking with someone on phone about New year evening. Looks like she is more interested on going out on a New Year eve rather than serving customers.
She is so impolite and talks very badly.
I will never go into this service canada anymore unless she is fired.

This is the worst service i have ever get in my life.staff have no intention of helping. They are very busy in chatting and viewing there instagran stories.

Must read: This service Canada must hire new and young staff. Blonde Lady at front desk is so offensive. She is so abusive and arrogant. She is so creepy. She ask me to buy coffee for her.
Terrible experience.