ServiceOntario

Came in to update my health card and April was very helpful, the first good experience I've had at service Ontario. She should definitely get a raise for her amazing service

The staff there are very professional and helpful. They made me feel well taken care of. Thanks

Staff are incredibly incompetent. Don't waste your time coming here. Go to Paris or Hamilton.

Took me less than 10 minutes from waiting on the line and getting attended to, was there to renew my health card, very friendly and amazing lady that attended to me.

Went at 11am on a Thursday and line up was very short. The person who served me was very courteous and efficient. Overall a great experience.

If I could give this location a zero I would. I took my 16 year old son in to renew his health card. The woman working behind the desk was rude, condescending and apparently had a power trip of some sort. I gave her his birth certificate, renewal form, his health card and a piece of mail as there was an address update required, thought it would be easy, it wasn't. She said she needed more ID for him, like a driver's license, when he told her that he didn't have one yet, she snarled at him "You are almost 17 and don't have a license? " Then she said that she couldn't accept the piece of mail because it was a T4 and they can't accept mail that is only mailed out once per year. Since he is a minor, I showed my DL, Health card, insurance and ownership as proof of address for MY SON, no, she wouldn't accept it. She then asked if he went to school and had a report card, yes! I get them emailed to me. I downloaded a copy of one from last month showing all my son's information and address, she decided she couldn't accept that. She told him that he had to go to the bank and get them to print a bank statement, bring that back and THEN they would renew his health card.
We left and drove to Paris the next morning, they were AMAZING at that office! We went armed with all the paperwork from the day before and the lady said you didn't need to bring all of that, just the expired health card, renewal form, birth certificate and piece of mail. I told her what had happened and they weren't surprised. She apologized for what had happened in Brantford and had us on our way in 5 minutes, health card renewed. If the woman behind the counter at Brantford was concerned with the paperwork we had she could have had me do a letter of guarantor. This wasn't the first time that I have had issues at this location, their customer service is horrible, there is always an attitude with the employees and transactions that should be easy end up being difficult. Never again, worth the drive to Paris!

Was well addressed to replace lost health card and id. The Brantford location was well maintained and no line ups. That's a 10.thankyou