ServiceOntario

I have good experience here, staff is so cooperative and I have always found parking here.

Lines moved quickly and the staff were professional and polite. This location was a way better experience than any other ServiceOntario I've dealt with.

Some of the staff here are kind and helpful and others are hostile and condescending. Even first thing in the morning. I've got a great tip: while you are waiting in line, decide if you want to be disrespected or not and when your turn comes up, let someone behind you go ahead if you don't like the staffer who calls you.

Experienced a rude employee to my senior father. (Who is no longer with us, bless his heart)
More compassion is needed from employees especially since you don’t have any understanding of what goes in in their mind.

Surprised there was no line up first time this has happened lol staff were great and helpful

Best ServiceOntario I have ever been to - efficient, knowledgeable, and friendly staff, keep it up!

Did a double vehicle transfer, and they got it done very quickly even with a trainee at the desk, even the wait was very short in and out in 20 minutes on a weekday at noon.

Quick & efficient. Everyone there was friendly as well. Got my license & health card renewed in 5 minutes.

My car license and my health card ran out. Walked in. 5 or 6 people in line. Only took just about 5 minutes and I was out again.
Very efficient team of workers at Adelaide and Commissioners. Thanks guys.

Very quick and friendly. Got in line when it was nearly at the door and only spent about 15-20 mins waiting. Everyone there seemed upbeat and in good spirits!

Staff are very rude. I was calling to fix an error on their end and they just hung up on me because they know they were in the wrong. Awful service, awful staff. Definitely don’t recommend unless you would like to be treated like a child.

Excellent service at Commissioners Road location. Fast in and out. Was there to renew vehicle registration. This is my goto location.

Very quick getting it done. A bit confusing this year. The lady who helped me was very nice at your Commissions outlet.

This location is great. I've never had a wait. All the agents are helpful, considerate and pleasant. The only slow down are the people who come in that are clueless.

Little wait before getting to counter but less than 5 minutes at counter. In total I was back in my car within 15 minutes.

Just left service Ontario and the younger light brown haired woman with the intense eyebrows attended us. I don’t understand the reasoning of the attitude we received. She kept cutting my partner off then started lecturing him for not having all the paperwork. She also at one point started pointing at paperwork we had there and speaking down to us like you would a child. Extremely condescending for no reason. When handing things back to us just being rude and giving things back in a hautley way. Only looking at us when she was lecturing us otherwise when we spoke to her wouldn’t look our way very dismissive. I truly don’t understand why she felt the need to be so rude. The woman beside us even looked at our direction during this interaction.

April 20th 2022 at 12: 50pm
If I could rate them a zero I would because the lack of customer service is incredible. Ive never experienced so many staff members rude for absolutely no reason. The lady who processed my Heath card was so aggressive and impolite and I have absolutely no idea why, I had all the proper documentation and ID laid out quickly and ready to go, so it's not like she was waiting for me to be ready I have no idea what her problem was, everything went smoothly expect her attitude. From the second I walked up she had an issue and I hadn't even said anything.

While waiting in line I heard so many dehumanizing and talking down to of the customers in that office it was unbelievable.
They spoke to people like they were children and spoke loudly at them almost to the point of yelling. At first I thought maybe it was just a couple people who are being difficult but I soon found out everyone was treated like this.

I don't understand how these women are still employed, this is a service we pay for and these are the people they've chosen? !
Single-handedly the worst service I've ever experienced in my life and there are some places that lack service but this by far takes the cake.

Tried to get my drivers license renewed. Website is not so friendly or helpful. Gonna go to the office after the 31st.

They're not service oriented. Every year I do the job of an administrative assistant to register my plates.

Super helpful and polite. I couldn't update my address online for what ever reason. So I went and lined up but was done and all up to date in 20 mins. Great experience

Wednesday 23 February 2022 12: 45PM. Went up there for my health card, lady sitting at the first seat when you enter the door wearing a grey top. She started yelling at me just for putting up the wrong date as I was not sure what goes in that column. I felt really humiliated and suppressed by her behaviour. I asked her to please calm down several times but her tone kept rising. She was just yelling at me without even listening to my side of explanation when all other visitors were listening to all my personal information. Very disappointed and unfortunately have to deal with this again as it it Govt place and I need to get things done.

4 desks open and they kept everything moving quite well. Lots of people in line but the wait was very minimal.

All the Ladies were kind, fast and courteous. Inspite of the Pandemic I was able renew all my Documents in less than 10 minutes. Thank for all your efforts.

They have changed the system there and the waiting line is outside during Covid-19 pandemic in Spring. Usually you will be done in 30 minutes. Nice people and lots of parking. I prefer this ServiceOntario location comparing to the one that is in downtown

Best customer service. Despite pandemic and reduced customer capacity, service level was fast and courteous.

Very good service. Covid-19 protocols not followed. No sanitizer for customer. We shared the same pen. Restaurants do a better job.
Things should be run better for a Government office. Lost stars because of protocols.

Renewed 2 health cards and was in and out within 10minutes.the lady I dealt with was super nice

In an out in 20 minutes! There were 20 people ahead of me but 4 people working behind the counter so was nice a quick. Changed address on drivers license and health card renewal.

Quick nice helpful service. Was in and out within 25-30 mins during the pandemic with everything done that needed to be

Excellent, the ladies were prety good looking and fast. Two of them looked like Flight Attendants.

I was in and out in no time.

Everytime I go to the one at Commissioners and Adielade I have a great experience. The customer service reps are great to deal with and very helpful. Thank you to them for their continued service during the pandemic

A bit of a line up as to be expected. The people working were getting the customers through quickly. I had a bit of a problem with my paperwork, but the amazing woman that helped me, solved it, and got me on my way.

Amazing customer service today at this location! The workers really know their stuff and made transferring ownership of a vehicle a breeze. The staff were helpful and courteous, nothing but great attitudes and friendly all around. Thanks for a great experience!

Very fast, efficient and friendly service at this location. This is the only location I come to because of the quality of the staff.

Cannot reach anyone inside of the store, you have to go there in person.the phone number does nothing.

Nothing wrong about this place, service lady was very helpful and knowledgeable. But there were more than 40 people in front of me, so stayed in line for about 1 hour.probably more locations need to be added to fix long waits.

Service was great. There should really be an air freshener on the wall at the end of the room near the line area. Please

Went in a couple weeks ago. My first, and last time using this location. Went in to try and get something done on behalf of friends living out of the country (with a 3rd party government form, signed by my friend), and, after waiting in line for 25 minutes, the lady I dealt with was rude, yelled at me, told me that I couldn't do the procedure I was trying to do, and basically made an embarrassing scene. If this wasn't a cushy, protected, government-run organization, she would be unemployed.

Fastest in/out I've ever had. People were friendly and efficient. Will definitely be my go-to location from now on

Most incompetent group of staff. The only reason these places exist is because they don't have competition. Otherwise there service would be better or they would be out of business.

Always very friendly. Whenever I walk in there is a line of typically 5-15 people but they are always very quick, typically a license sticker or basic other form like that takes maybe 5 minutes with the workers, who are always friendly and helpful.

Very efficient service from friendly, knowledgeable staff. That's a tough job, with a lot of face time with people predisposed towards being angry, and anyone who can manage to still be lovely and smile deserves a medal.
I really appreciate the consistent help, I always use this location.

Even though there was a line it moved fast. Staff was friendly, professional and fast. Good Job!

The wait times are ridiculous, everytime I go there’s a huge line up and most of the ppl working are rude except one lady.

Really fast service. Friendly and very patient staff. Replacing my Ontario Health Card was a 10 minute experience.

First time user of this Service Ontario but I was deeply impressed by the 17 minutes I was in there. There was about 19-20 people in front of me but the line moved quickly and efficiently. The service ladies were not taking any sh*t from anyone and thus I was in line for 16 minutes and had my new health card papers ready and signed in approx. 45 seconds before I was out the door and back in my car again.

Never have I received such speediness from any Service Ontario- province wide. Will always be coming back here for future needs however will never recommend this place as it would be counteractive to share word of this beautiful quick moving government establishment.

Can someone please explain to these workers what a CVOR Level 1 is?
Been 3 times to get this document and they have no idea what I'm talking about and keep giving me a regular drivers abstract. Poorly trained and incompetent.

I had walked down to this location on the coldest day of the year with my mom, and if I'm being blunt, for a place called "Service" Ontario, the customer service was absolutely horrible. The lady's working that day were short with each other and spoke to my mother in an extremely rude and condescending tone. I live a couple blocks away, but I've found it easier to save myself the trouble of dealing with the staff and just go over to the branch downtown.

Wonderful service from the woman I just spoke to. Very professional and optimistic, love the positive energy!

On a side note though this place REALLY REALLY irritates me whenever I need something relating to license or health cards.you have to call like 15 times to get someone to actually pick the phone up, impossible to get info from this place. All the side numbers they want you to call dont pick up or even ring either. Huge joke.

Once again going to be calling the OTHER service ontario locations to actually get service, thanks guys.

Unorganized and unprofessional customer service. This location is a prime example of why kiosks should be brought back into convenient locations. There was absolutely no organization of the line and servicing customers. It was just muddle chaos and when asked why people weren't subject to the line, I was explained to that one gentleman is a dealer and he takes priority over the regular people in line. That associate then made a disparaging remark about me to another customer and they shared a laugh together.

I see no reason why a dealer would take priority over people standing in line. Nor do I see a valid reason why someone entering a Service Ontario office without all the proper paper work and ID should be allowed to save their spot and have the associate sit idly while they run out to their car to grab what they should have had all along.

This location is a great example of why kiosks should be back in our malls and convenient locations. Why wait in line, when it doesn't even matter? A dealer can just stroll right in and get serviced immediately. Why? Why does someone get to keep their spot in line when they don't have all the document and required paperwork ready to complete what they came to do? It holds up everyone else.

When the workers are rude and unpleasant, and in this case it's just one, the woman at the far left who thinks it's ok to joke about customers and laugh at their expense. You are a terrible person and an awful representation of customer service.

Please bring back kiosks and also consider closing this location down. Poorly organized, no defined lines for waiting. I've been to several Service Ontario locations and have been treated with respect and kindness. Why can't this location keep it up? They don't want to be there, so shut them down and replace with a kiosk. You can service 3 times the amount of customers in the time it takes on of your associates to utter the words "next in line please".

VERY RUDE STAFF. THE LAZY LADY I DEALT WITH WAS MORE CONCERNED ABOUT HER TIM HORTONS COFFEE THAN SHE WAS AT HELPING ME